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Click here or scroll down to respond to this candidateCandidate's Name
San Antonio, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceLead CSRSafeRide Health - San Antonio, TXFebruary 2022 to January 2024A little bit of what I would do is,Supervising and training new CSR team members,handling escalated customer inquiries or complaints, assisting with complex customer issues or requests,Monitoring CSR performance and providing feedback also but not limited to Creating reports on customer service metrics,Serving as a point of contact between management and the Csrs&Collaborating with other departments to improve customer service processes. Home Health Care AidePremiant - San Antonio, TXJune 2020 to November 2022As a Home health Aide, I helped people at home with things like bathing, getting dressed, and moving around. I also remind them to take their medicine and help with meals. I make sure their living space is clean and safe, and I provide companionship and support. Basically, I'm there to help them stay comfortable and healthy while they're at home."Collections AgentSWBC - San Antonio, TXFebruary 2019 to September 2020 As a collections agent, my role was to take inbound and outbound calls for over 300+ different credit unions. Securely processed payments, sent up promise to pays and properly documented every call and updated account information. Assisted in training and y-cording after 6 months of employment. 2019 Quarter 4 & 2020 Quarter 2 - Top 30% Payments 2020 Quarter 1, #2 Agent of Early StageTask Us, San Antonio, TxTechnical Support CSRIbexMay 2017 to June 2019 As a technical support representative, my role was to take inbound calls and provide assistance for video, internet and phone services. Walked customers through troubleshooting problems with equipment and setting up home visits with technicians. Assisted in ycording for Trainers May 2018 I received recognition for most positive surveys from customers with 19 surveys. Billing Rep CSRTele-Med - San Antonio, TXJune 2016 to May 2017 As a billing representative, my role was to take inbound calls and take payments for TxDOT toll rolls. Securely processed payments and updated account information. Assisted in ycording for TrainerEducationHigh school diplomaPor Vida Academy Charter High School - San Antonio, TX 2012 to 2014Skills 7 years Customer Service Excellence (7 years) Critical thinker, creative problem solver (7 years) Proficient in communication (7 years) Great organizational skills (5 years) Team building/training (7 years) Completed specialized training in Service Excellence (3 years) Cold Calling Digital Marketing Email Marketing Search Engine Optimization (SEO) Marketing Customer service Typing Google Analytics Live chat Software troubleshooting Continuous improvement Technical support Branding Blogging Customer service Microsoft Office Customer support Call center Phone etiquette Computer skills Communication skills Live chat Typing Technical support Cold calling Training & development Marketing Continuous improvement Google Analytics Software troubleshooting Conflict management English Security Sales Medical terminology Fair Housing regulations Yardi CookingCertifications and LicensesTravel AgentJuly 2017 to PresentCPR Certification |
