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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Joe Mitchell RdBurlington Nc. Street Address
Results-oriented with diverse background in Management and Customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.Focused on customer service, proceduresschedulingCurrently Customer Service Manager since May of 2020October 2018- May 2020 Food lion as Asst.Customer Service ManagerSupport the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.DUTIES AND RESPONSIBILITIES Manage all Front End operations including Service Center, Self-Checkout and Food Lion To- Hire, train, and develop associates to meet department needs Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet orexceed customers expectations Control store expenses through proper ordering, care for supplies and equipment Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesnt stall the execution of delivering expected outcomes Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses Ensure proper control of all store funds and company assets Observe and correct all unsafe conditions that could cause associate or customer accidents Record and report all associate and customer accidents in accordance with established Food Lion procedures Ensures compliance with local, state and federal regulations Adheres to all company guidelines, policies and standard practices Maintains security standards Successfully complete Computer Based Training (CBT) and Training guide Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store salesJan 2016-April 2020 ptAlamance Burlington school SystemChild Nutrition Associate,Serve Safe CertifiedBroadview Middle School- Western Middle SchoolTook necessary steps to meet customer needs and effectively resolve food or service issues.Cut and chopped food items and cooked on a grill or in fryers.Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.Properly portioned and packaged take-out foods for customers.Carefully maintained sanitation, health and safety standards in all work areas. Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.May 2005-2018Food LionSouth Church StBurlington N.C.Assitant Customer Service ManagerSuccessfully managed the activities of team members.Created training manuals targeted at resolving even the most difficult customer issues.Reduced amount of employee overtimeDeveloped, implemented and monitored programs to maximize customer satisfaction.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Owned team productivity metrics.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Addressed negative customer feedback immediately.Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Effectively communicated with team members to maintain clearly defined expectations.Effectively managed departmental expenses to stay within allocated budget.Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.Resolved customer questions, issues and complaints.Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.Developed rapport with the customer base by handling difficult issues with professionalism.Generated and distributed daily reports and order acknowledgments to appropriate personnel. customer support teams by effectively delegating tasks. .DegreesHigh School Diploma |
