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Click here or scroll down to respond to this candidateCandidate's Name
Dauphin, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperiencePartner Support SpecialistClassic Rock Fabrication-Harrisburg, PAOctober 2021 to January 2024 Provide exceptional services to our partners and customers Contact partners via telephone to communicate information that could be perceived as negative. Assist with various office functions including answering phones Knowledge of countertops and/or cabinetry preferred but not required Communicate required information internally and externally via email and phone. Facilitate quotes, orders, installs, and post-install inquiries. Generate quotations. Create jobs in the ERP software program. Obtain details needed to complete project. Set up times and reminders for templating and installation. Provide information to accounting for billing. Set up and coordinate service and remakes with management. Work in conjunction with the Strategic Account Mangers to maintain customer relations. Rural Carrier AssociatePost Office USPS-Millersburg, PASeptember 2018 to October 2021 Sorts mail in delivery sequence for the assigned route. Receives and signs for accountable mail. Loads mail in vehicle. Delivers mail to customers along a prescribed and on a regular schedule by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers' roadside boxes. Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post; furnishes routine information concerning postal matters and provides requested forms to customer. Returns mail collected, undeliverable mail, and submits monies and receipts to post office. Prepares mail for forwarding and maintains records of change of address information. Prepares a daily trip report and maintains a list of the customers on the route. Conducts special surveys when required. Maintains an inventory of stamps and stamped paper as needed to provide service to customers on the route. Provides for mail security at all times.Provider AdvocateHighmark Health-Camp Hill, PAFebruary 2018 to September 2018 Engages with providers in a confident and compelling manner, performing the full range of customer service duties and responsibilities as assigned Strives to resolve provider concerns in a single interaction via telephone or written communication Responds to diverse set of providers with an equal level of confidence regardless of the issue at hand Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills Resolves standard and frequently non-routine, limited impact, provider inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes Credit Bureau Processing Clerk- Guarantor Insurer Relations Representative Pennsylvania Higher Education Assistance Agency (PHEAA)-Harrisburg, PA February 2015 to February 2018Direct and Indirect Disputes received for Alternative, FFELP, and Direct Loans related to Identity Theft Adjust borrowers credit report from Consumer Reporting Agencies such as TransUnion, Equifax, and Experian through E-Oscar Reviewing system-generated reports, maintaining and monitoring daily reports Coordinate with various departments including Credit, Investigative Services, and CCM on a variety of projects Assist Lead by giving a helping with employees questions on all tasks Adjusted and organized Automated Consumer Dispute Verifications (ACDVs) from E-Oscar that sent borrowers credit reports to Equifax, TransUnion, and Experian Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money Understand activity on loans, including; accruing interest, tax deduction, or the timing of payment posting Explain loan activity to Nationwide Consumer Reporting Agencies. Activity on loans could include, accruing interest, tax deduction, or the timing of payment posting Sales AssociateLane Bryant-Harrisburg, PAFebruary 2014 to February 2015Operated computerized cash register; processed credit and debit card transactions and balanced cash register (resolveddiscrepancies) Helped customers select products that best fit their personal needs Answered phones and provided customer service and information EducationHigh school diplomaWilliams Valley Jshs - Tower City, PAAugust 2008 to June 2011Skills Customer service Credit analysis Cash handling Cash register Sales Typing Accounting Windows Microsoft Powerpoint Communication skills Software troubleshooting Microsoft Office Help desk English Data entry Computer skills Microsoft Excel Microsoft Word Time management Smartsheet Call center Organizational skills Analysis skills Project management HubSpot Process improvement Microsoft Outlook Front desk Order entry Medical terminology Financial services Computer NetworkingCertifications and LicensesDriver's License |
