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Candidate's Name
Hospitality ManagerAnnapolis, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLECustomer-centric Hotel Services and Operations administrator backed by more than Street Address  years of management expertise in full-service hospitality operations. Reliable and dependable team leader. Authorized to work in the US for any employerWork ExperienceSales and Service Clerk/Mail ProcessingUnited States Postal Service - Annapolis, MDFebruary 2019 to Present1. Greeting and interacting with customers, offering assistance with postal products, sales and promotions while providing excellent customer service. 2. Handle and process customer purchases and returns of products and services. 3. Perform passport duties.4. maintain appearance of retail lobby by setting up and arranging displays that are presentable to customers.5. Sort outgoing and incoming mail using automated equipment. 6. Ensure all necessary support equipment and materials are organized for sorting. 7. Provide services at public window for non-financial transactions. Shift Supervisor/LeadWalgreen's - Norwalk, OHFebruary 2018 to February 20191. Supervised daily shifts, morning and afternoon. 2. key holder - responsible for the opening and closing of store. 3. Maintained and updated inventory.Catering Operations ManagerSawmill Creek Resort - Huron, OHAugust 2017 to December 20171. Communicated with the main client to coordinate and set up/break down tasks appropriately. 2. Created quality rapport with all clients and positively contributed to the company image.1. Demonstrated a high degree of teamwork within every shift. 2. Proactively reviewed catering orders for accuracy and quality. 3. Received client orders and relayed them to the kitchen staff. 4. Supervised a catering department of 25 personnel. Front Office ManagerCedar Fair - Sandusky, OHMarch 2015 to August 20171. Inspired positive guest relations to all guests at the front desk. 2. Established successful reservations system and analyzed all data for accuracy. 3. Ensured the guest registration reservation procedure has a focus for quality service. 4. Partnered with regional managers to maximize sales and forecast rates based on market trends.1. Prepared weekly schedules for three departments and over 30 employees. 2. Provided front office operations support for the hotel manager. 3. Supervised and hired new employees via training system. Front Office ManagerSawmill Creek Resort - Huron, OHAugust 2011 to March 2015Huron, Ohio quality service.1. Established the transportation department and service log books. 2. Prepared the weekly staffing schedules for 4 departments and over 30 employees.1. Reviewed and responded to guest feedback via the internet. 2. Supervised and hired new employees.3. Responsible for the training and hiring of 4 departments within the hotel. EducationBachelors of Science in PsychologyUniversity of Phoenix - Phoenix, AZ2013Associate of Arts in Travel and TourismUniversity of Phoenix - Phoenix, AZ2011Skills Budget (5 years) Customer Service (10+ years) RECEPTIONIST (3 years) RETAIL SALES (10+ years) Shift Supervisor (10+ years) Intelligence Experience (8 years) Signals Intelligence (8 years) Guest Relations Experience (10+ years) Office Administration (10+ years) Intelligence Analysis (8 years) Hospitality Management Counterintelligence Pricing Hotel experience Hospitality Leadership Program management Guest services Analysis skills Supervising experience Counterintelligence Sales Customer service Guest relations Intelligence experience System administration Office management Retail sales Intelligence analysis Shift management Signals intelligenceMilitary ServiceBranch: United States NavyService Country: United StatesRank: E-6February 1993 to June 2001Served eight years in military signals intelligence. Honorably discharged in 2001. Certifications and LicensesDriver's LicenseTS/SCIAdditional InformationSkillsBusiness Strategies, Customer Service, Management, Budget Forecast, Leadership, Client Date Base Management, Computer Skills