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PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYHighly dedicated and dynamic professional offers a background in business management, finance, customer service, and sales. Strong history of leading teams to exceed goals and consistently improve operations. skillful in developing and implementing innovative strategies that drive growth and profitability.Work ExperienceARYA, Mesa, ArizonaGeneral Manager May 2022-PresentManaged all facets of business operations, including project management, marketing, and business plan development, resulting in a 20% increase in annual revenue.Implemented cost-saving initiatives and optimized resource allocation, reducing operational expenses by 12% while increasing the quality of service and customer satisfaction.UPS, Cleveland, Ohio OctoberAccount Executive October 2016-April 2022Account ManagerConsultative sales of UPS solutions and services to SMB customers to accelerate business results,streamline global supply chains, penetrate new export markets, develop online retail strategies, streamlineoperations and improve competitivenesConsultative sales of UPS solutions and services to SMB customers to accelerate business results, streamline global supply chains, penetrate new export markets, develop online retail strategies, streamline operations, and improve competitiveness.Meeting and exceeding business sales goals by 16% year over year.Increased satisfaction and loyalty resulting in 97% customer retention and loyalty.ALTERATION STATION, Columbus, OhioOwner January 2012-October 2017General management of my business including but not limited to daily operation, staffing, scheduling, accounting, and marketing including social media and trade shows.Successfully increased the company sales by 33% by acquiring new and long-lasting relationships.Able to provide excellent customer service to ensure loyalty and retention, which led to our success in growing the business by 8% year over year.PILOT FLYING J, Kirkersville, OhioGeneral Manager June 2007-August 2011Managed a staff of 30-50 employees including 8 salaried managers and 6 shift managers.Coached and developed the management team in the areas of sales and customer service, resulting in a 5% increase in sales year over year.Measured and reviewed team member performancesCreated a pleasant atmosphere for employees which led to 94% employee retention.Additional ExperienceGLACIER MORTGAGE LLC, Westerville, OhioChief Financial OfficerFIRST CAPITAL FINANCIAL, Worthington, OhioAssistant Vice PresidentMORGAN STANLEY DEAN WITTER, Columbus, OhioFinancial AdvisorEDUCATIONKent State University, BA DegreeMajor: FinanceLanguages: English, Turkish, Farsi |