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StephenThompsonPHONE NUMBER AVAILABLEABOUT MEEMAIL AVAILABLESarasota, FLLINKEDIN LINK AVAILABLEThompson-flSKILLSEDUCATIONNortheastern UniversityBoston, MA2 years towards BA English1994-1996Cornerstone TrainingSystems Administrator Certification2017-2024Learning / Core1000+ hours CSOD continuing educationEXPERIENCEProgram Director, Talent / Cornerstone LMS 1/2022  Present Surgery Partners / RemoteHandles all Cornerstone LMS troubleshooting, reporting, monitoring, and submitted trouble tickets from a workforce of 13K staff. Upload and test content, build curriculums, create learning assignments, security, custom reports, custom welcome pages, upgrades, manage rosters and transcripts while applying an analytical process for issues resolutions. Liaison between Clinical, HR, Executive staff, Corporate and Compliance divisions. Trains and supports 50+ local Cornerstone Admins assigned to various facilities in the US. Builds job specific curriculum and learning modules. Cornerstone System Administrator 12/2021  06/2022 Amazon Robotics / Remote / ContractorHandles all Cornerstone LMS troubleshooting, reporting, monitoring, and submitted trouble tickets from a workforce of 300K staff. Upload and test content, build curriculums, create learning assignments, build exams, manage certifications, manage rosters and transcripts while completing Service Now support tickets. Cornerstone LMS / HRIS Systems Analyst 04/2021  1/2022 Thrivent Financial / RemoteIn charge of the administration, management, and continuous improvement of the operations, integrations, and optimizations of the Cornerstone LMS. Executed project plans and implemented learning technologies to support companywide education initiatives with HR, Talent and IT. Led the creation of an LMS Steering Committee to better align projects and priorities. Implemented file taxonomy programs and digital asset storage. Developed curriculum, certifications, and learning plans by job role. S TCornerstone Learning10 / 10Instructional Design8 / 10Adobe Captivate9 / 10LMS Analytics / Reporting10 / 10Adobe Creative Cloud7 / 10Currently living in Sarasota, FL and seeking a remote role. I have over 20 years of corporate education experience including development of content, design, and extensive management expertise. I also have many years of technical and soft skills content delivery in classrooms. I have both implemented and taken over failing corporate learning management systems at large and growing companies. I specialize in the Cornerstone Learning LMS and hold certifications as an administrator and managing corporate training functions. StephenThompsonSenior Cornerstone HR System Analyst 05/2019  04/2021 Mosaic / Tampa FLProvided Cornerstone technical expertise and leadership across Mosaic global offices in 7 countries. Serves as the LMS expert while managing and analyzing business requirements, design, configuration, support, and global usage / reporting. Manage quarterly system upgrades and implement new features. Lead the change control process while serving as the key resource in the analysis and testing of the system. Developed and maintained governance documentation, procedures, guidelines, and other LMS documentation. Supported the Instructional Design teams as they test and implement multi-language courses globally. Worked with external systems design teams to build a remote server-based system for managers to better measure and track compliance training. Managed all curriculum and employee certification processes. Manages over 1.1 million hours of employee and contractor training globally for a staff of 12000. Instructional Designer / Cornerstone LMS Administrator 10/2017  5/2019 Stabilus Corp / Gastonia NCGuided Stabilus through the selection process and implementation of Cornerstone Learning for a global audience after review of 12 contenders. Built several multi language custom LMS interfaces for employees in the US, Germany, and Mexico. Developed a role specific certification process, compliance, soft skills, observation checklists, and e-learning modules. Managed all internal LMS issues and support questions. Managed all staff organizational development, gap analysis and training plans. Developed new skills-based qualification matrix for roles and responsibilities of hourly and salary positions. Worked with subject matter experts globally to develop SCORM compliant e-learning modules covering HR, company policy, manufacturing, and on-boarding. Re-designed the on-boarding process for new employees to eliminate paper and streamline specific role certification requirements and audit tracking. Instructional Designer / Adobe LMS Administrator 2/2016  8/2017 Driven Brands / Charlotte NCDeveloped the guidelines, requirements, sought budgetary approval, and managed vendor selection for the companies first learning management system. Implemented a 5000 seat Adobe Captivate Prime LMS for 500 franchised locations in North America. Developed all learning plans, mobile apps, curriculum, and role-based certification tracks. Delivered a 3-week hands on instructor led training class for new Driven Brands franchise owners. Implemented a monthly live stream web seminar series broadcast out to over 500 locations. Created role-based skills and competency banks. Created knowledge checks and exams used for departmental certifications. Owner/ Manager 6/2007  9/2015East Coast Pet Services / Myrtle Beach, SCStarted a local pet services company specializing in in-home pet sitting services for high value clients. Built and managed all web sites, advertising, and marketing. Expanded to 5 surrounding cities in SC and NC. Hired and trained 15 staff members. Managed all HR issues for staff. Expanded to over 250 clients before selling the business to a local investor. S TTraining Director 4/2001  8/2006Moldflow Corp. / Boston, MABuilt the companies first internal LMS using Lotus Notes. Built the companies first corporate university used by both employees and clients. Managed all instructional design, technical writing and training delivery functions. Developed both online and instructor led content and expanded a video library. Started the transition to online user manuals with each new software release. Initiated the concept of a Whats New booklet for smaller product releases. Managed all technical writing and instructional design staff. Developed a revenue generating role based certification training programs for engineers and college students using the Moldflow software. Worked closely with Technical Support to ensure issues discovered by clients were addressed within upcoming training or user documentation. Director of Knowledge Management 1/2000  1/2001NerveWire. / Boston, MADesigned and built the companies first knowledge management portal. Purchased the Alta Vista search engine technology and integrated it into the company Intranet. Indexed and uploaded over 10,000 best practice documents and materials into the system. Established companywide standards for sharing, storing and accessing intellectual capital. Converted the project into a profitable client facing service offering. Training Director 1/1998  1/2000RazorFish. / Boston, MA Established the first corporate university in the Cambridge MA offices. Managed a budget of $900K for internal staff training and education. Managed multiple training and software vendors that developed and delivered technical courses for staff on current programming and tech topics. Initiated the lunchtime seminar series that invited subject matter experts to deliver seminars on current topics and trends. Managed the 6- month design and implementation of the companies first knowledge management portal using the Autonomy software solution. Developed and delivered highly technical and soft skills courses to corporate staff. Developed standards and best practices for companywide knowledge management initiative.Technical Instructor 1/1996  1/1998PeopleSoft. / Boston, MA Delivered technical and programming courses on PeopleCode and PeopleTools technology to F1000 clients. Cornerstone Success Center: Completed over 1000 courses, 200 tests, Reporting 2.0, videos, materials, and quarterly update sessions between 2017 and 2024. Expert level in Core and Learning. Proficient in Performance and Human Resources. API / Connector Expertise: Extensive experience integrating LinkedIn Learning and Cornerstone Content. Integration and API experience with WorkDay, ADP, UKG and Bamboo HR data feeds. Extensive experience building custom reports with Cornerstone Reporting 2.0 StephenThompsonS T