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Click here or scroll down to respond to this candidateCandidate's Name , PH.D., CSMEMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLESummaryInnovative IT Professional with comprehensive healthcare, financial, program and business management, testing, and teaching experience. Train and manage test teams as large as 100 individuals nationwide and globally. Test in mainframe, server and telecom/mobile environments using customized sites/documents. Established Agile/Scrum, SDL and CMMI methodologies for a Microsoft platform using Development, Unit, Test, Staging, UAT and Production environments in a Waterfall, Scrum and DevOps shop. Create/documents, post-production activities, responsibilities, and tasks for business users. Adept in teaching computer applications in a business setting with strong use in Microsoft Office Suite including Teams.Strategic thinker with significant experience successfully developing creative approaches for complex issues. Develop positive work environments by taking an energetic, action-oriented approach to issues. Focus on maximizing business opportunities. Known for advanced analytical skills. A certified Scrum Master.Professional ExperienceTATA Consultancy Services (TCS), Naperville, IL. 12/2016 12/14/2024CA Team Lead, Walgreens Inc., Deerfield, IL.Support Catalog Alignment teams (Managers/Business Analyst) with planogram revisions/resets.Manage a team (Mexico) of eight through scheduling of projects.Create a cross-training program of skills throughout the team.Create status/performance reports for client and TCS management.Negotiate project availability with Managers/Analyst during peak seasons.Support team in future development of new skills.Meet with client and TCS management once a week for feedback and planning.Support team members who work in the Image Processing Center, processing actual samples from worldwide vendors.Project Track Manager/BA, Kaiser Permanente (Kaiser Foundation Hospitals) Inc., IT Service Systems, IT BIO, Pleasanton, CA.Support five tracks (system components) for the Cyber Isolation Zone Environment (IRE).Participate in track meetings with internal and vendor resources.Review/validate TSDs and SOWs from vendor.Manage communication between Track Leads, SMEs and Vendors.Review vendor documentation for various phases of the project.Review Process: Note any gaps in the documentation and discuss these points at vendor meetings.Create/store all documentation and communications for tracks through Teams.BA, Humana, Inc., ATLAS User Group, Louisville, KY.Support ATLAS end users with system applications requests.Participate in Application Certification meetings (using Microsoft Teams) with end users as part of the Audit process for the Program Office.Performed knowledge sessions with end users who were new to ATLAS.Participate in the Certification of Business Application by owners.Processed ServiceNow tickets for system application requests.Review and create modifications for outdated Job Aids for ATLAS End Users.Kelley, PH.D., CSM EMAIL AVAILABLE Page TwoBA, Humana Healthcare, Inc., TN.Support client IT Manager in suggestions/strategies for specific tasks related to Agile/Scrum.Participate in the migration of a mainframe system to the cloud, for Medicare/Medicaid customers.Review and analyze current user screens for discrepancies prior to creating file layouts.Create error messages/acceptance criteria for development/test teams.Review issues from the development team and modify file layouts when necessary.Participate in business, IT, SIT and management team meetings.Assist the IT Project Manager in responding to questions based on clarity of screens, file layouts and processes created for all teams participating in the project.Manager/BA, AbbVie Inc., North Chicago, IL.Review current IRG (Information Resource Group) data assets for completion and accuracy.Create tags for current data assets, using scientific and research language.Gain knowledge of the Alation Tool for AI (Artificial Intelligence) usage.Participate in the migration of IRG (Information Resource Group) data assets into the Enterprise Data Catalog.Participate in meetings regarding the usage of the Alation Tool with Data Scientists from different locations and regions.Certified Scrum Master/Agile PM, BP Corporate Office, North America, Naperville, IL.Review current processes as this group moves from Waterfall to a Scrum methodology.Observe gaps/issues within the IT&S Services Group of BP.Interviewed client business staff and TCS offshore Development Team for feedback on current processes.Microsofts ADO (Azure DevOps) was the tool being used on this project.Participate in daily meetings between business and IT resources.Held knowledge sessions (Scrum) for the business, onshore and offshore team members.Scheduled evening meetings with TCS Development Team for feedback on new processes.Created a 22-page assessment for the business group and its management.The final assessment suggested alignment and changes in current processes that can move the team and project to success.Certified Scrum Master/Agile PM, Motorola Solutions Inc., Schaumburg, IL.Manage JIRA as the Project Administrator for the MSST systems.Reorganized JIRA from a three board to a seven-lane board.Managed the move from Sprint to Scrum Kanban for ten apps.Created an Agile process which included documentation and collaborative communication.Scheduled the daily scrum, planning, retrospective, and Production critical meetings.Scheduled daily end-of-day meeting with onsite staff to discuss issues related to that days events.Record and participated in weekly discussions with test team in Penang and development in India.Support and educate team members through scrum/agile ceremonies.Modified (combined) some ceremonies to allow clients more time to conduct other business.Create monthly stats for TCS Delivery Manager and Motorola Manager.Monitor the development process - offshore development team funnels their work through the Lead Developers onsite to verify functionality and final documentation.Monitor the activity of Lead Development onsite presenting final documentation and functionality to PO for a successful approval.Candidate's Name , Ph.D., CSM EMAIL AVAILABLE Page ThreeCertified Scrum Master/Agile PM, AON Insurance PLC, Chicago, IL.Manage two Chicago Sprint Teams consisting of Development, Business Analysts and Quality Analyst/tester.Conduct daily stand-up call with offshore Scrum Masters (SOS).Conduct daily stand-up with Chicago teams.Support the teams through the appropriate scrum activities.Remove impediments and blockages through internal/external teams and client.Monitor and manage the agile activities performed through JIRA.Support and educate team members through scrum/agile ceremonies.Manage the onboarding process for new hires.Scrum Master/Agile PM, W.W. Grainger (Zoro Tools, Inc.), Buffalo Grove, IL.Manage a Business Systems Analyst, Technical Team Lead, and an offshore development Team.Send daily and weekly status updates to TCS and Zoro Management.Support the Business Analyst in pre-grooming activities of the backlog in JIRA.Project Manager/CSM Consultant, The Depository Trust & Clearing Corporation (DTCC) (Audit Group), Jersey City, NJ.Created a QA process for the Audit group, which included the Development and Enterprise QA groups.Integrate the QA process with the ALM tool (defect module only).Document post-production activities, responsibilities, and tasks for the Audit group.Created a post-production document for post-production validation.Established an electronic sign-off approval process for the Audit Group with other Enterprise applications.Communication liaison between the Audit group (business) and the technology groups (Chicago/India).Educate the Audit group (Business Owner) in Agile/Scrum methodology.Participated in daily meetings regarding defects, timelines, and tasks with the Development group.Work with Development Director and Project Manager daily on critical tasks and issues that required immediate attention.Work with Development Director and Project Manager to create an e-signature signoff for future releases.Met daily (email/verbal) with Executive Director of Auditing to discuss the progress of new initiatives.Worked on site and remotely.Release Manager, Northern Trust Corporation (Financial/investment applications) System Integration Testing (SIT), Chicago, IL.Manage the deployment of 20 plus applications for a new financial (investment) system for Entitlement Hub.Communication liaison between the business (London office) and the technology groups (Chicago/India).Create and publish a deployment schedule for the entitlement Hub.Manage and approve deployments for daily showstoppers and monthly code freezes.Maintain a transparent relationship between the Development group and the Test Environment group.Published deployment communications to legacy, vendor services and new application teams.Conducted weekly status meetings for the SIT group.Create and publish version and environment control forms for the SIT environment.Align project processes/documents with Governance.Create an integrated deployment schedule among the SIT applications.Participate in daily/weekly meetings for solutions and scheduling applications for the SIT environment.ALM and Jira tools used.Candidate's Name , Ph.D., CSM EMAIL AVAILABLE Page FourGalaxE Solutions, Schaumburg, IL. 11/2015 6/2016Business Analyst, Optum/Catamaran Healthcare (UnitedHealth Group) (IVR System Analyst) (Migration Project)Liaison between the business and the technology groups.Reviewed System/Business IVR requirements for gaps and detail.Schedule and communicate with IVR offshore test team and UAT (business) test team.Review offshore test cases and locate gaps by creating additional (gap) scenarios.Participate in weekly IVR meetings with DEV/QA (Sprint) and management.Reviewed IVR call flows, DID, Specification and architect documents (including third-party documentation from Nuance).Mapped voice prompts to call flows, emphasis on backend processing.Support the UAT team in their goal to complete testing in a timely manner.Agile and JIRA were the methodology/tool used.Digital Intelligence Systems (DISYS), Oakbrook, IL. 6/2015 8/2015Technical Project Manager, Motorola MobilityManaged an onsite/offshore test team, using an Agile Methodology.Manages an automated test team for 3 new smartphones for Brazil.Manual scripts converted to automation using an in-house created scripting language tool.Reduced allocated testing cycles by 50% for Integration, Staging and Post-Production testing.Used JIRA for requirements/defects and Sauce Labs for in-house lab testing smartphone and tablets.Participated in daily meetings with Brazilian project team and conducted nightly meetings with the offshore team.Managed the daily activities of reporting to executive management on progression of all activities. Rolled out the Moto G, X and 360 smartphone watch.IBM CORPORATION, Schaumburg, IL 1/2014 3/2015Sr. IT Consultant, Test Management, Northern Trust Bank & TrustMigrated a mainframe application to a web application.Managed the testing team and approved validated development for JSON.Used an Agile/Scrum methodology.Gave daily status to United Kingdoms Management on progress.IVR Architect and Release Manager, (BCBS), Chicago, IL.Managed new code moving into production, validating, and monitoring customer data (through file transmission) for 2 states (Kentucky and Colorado) (BCBS) for second year of Obamacare.Managed a 30-day window for (Enterprise) (Express Scripts) mainframe release schedules. Daily defect sessions with QA Managers and third-party vendors. Worked under HIPPA and ESI guidelines with Audit staff. Performed/monitored deployment window from a virtual location with offshore team support and various department reps. Published hourly progress to Application Managers and executive leadership.KELTRUST SYSTEMS, INC., Itasca, IL (Independent Contractor) 12/2008 1/2014Project Manager / Test Oversight / Coordinator, Project ManagementTrained staff in test scenario concepts. Reviewed business requirements for gap analysis.Created processes and procedures for several small clients, resulting in significant efficiencies.THE GOAL INC. (Direct Client), Dulles, VA 8/2012 3/2013Quality Assurance Consultant, Project: Allstate Insurance (Belfast, Ireland Team) and Verizon (USA)Provided Allstate client test support to agent offices and other corporate offices (nationwide), assisting to migrate from a known IVR carrier to Verizon business and Avaya Services during Hurricane Sandy.Introduced ALM (Quality Center 11.0) to the team, providing training and scenarios testing.Managed an Irish test team (Ireland), using Quality Center (ALM) ver. 11.0 and QTP.Candidate's Name , Ph.D., SCM EMAIL AVAILABLE Page FiveTEKSYSTEMS, Collierville, TN. 7/2011 8/2011Quality Assurance Consultant, Project: FedEx MigrationSolutions Direct ClientVerified data from one mainframe system (corporate offices) to an offsite location, ensuring consistency.KELTRUST SYSTEMS INC., Itasca, IL 12/2008 3/2010Project Manager / Test Oversight / CoordinatorSolutions Direct Client: Veritas DocumentImplement testing process through documentation and procedures.Trained employees and vendors on Quality Center (ALM) ver.11.0 and created an environment for daily dialog of defects found / fixed and status updates to executive management.ENGEL CONSULTING GROUP, Lake Bluff, IL 8/2007 7/2008Oversight Project / Program Manager, Test Management / Oversight, Project: AT&TOversaw a 22-application project with staff composed of employees, vendors, and offshore teams.Managed direct and indirect members of the project, leading over 100 individuals globally and nationally, leveraging Quality Center as the supporting tool for the test teams.LINKS TECHNOLOGY SOLUTIONS., Schaumburg, IL 4/9/2007 4/23/2007Project Manager, CVSAssist a client with a migration of a system.ROBERT HALF TECHNOLOGY, Chicago, IL 7/2006 2/2007Project Manager, JSSI Inc., Chicago, IL.Migration of an aviation desktop application to an online website for users, resulting in an expansion of their customer base.Created an automated testing process from a manual process, cutting testing cycles by 50% for future releases.TRILLIUM SOLUTIONS CONSULTING GROUP, Highland Park, IL, 12/2005 5/2006Project Manager, Lead Automation, AT&TImplemented automation into manual test process, reducing testing cycles from 8 to 4 weeks.Provided virtual training, leveraging WebEx for California team.Provided support for integration of AOL and Yahoo accounts through AT&T, ensuring 1 testing cycle of automation versus 2.PEARSON (EDUCATION) PERFORMANCENCE SOLUTIONS, Chicago, IL 8/1999 11/2005Quality Assurance Manager, Chicago, IL.Managed projects including fax and scanning of assessment forms and grading within 5 minutes of submission by the K-12 Education system (includes college / universities), retail, psychologists, and human resource clients.Qualified job applicants through customized HRIS systems, assessing based on scores, credit and background checks as well as immediate scheduling for interviews by IVR and web sites (Spanish and French Canadian).Validated handheld devices (surveys) for Mental Health Institutions (state and private).Validated multi-language IVR and Web sites for clients.Completed an extremely critical TSA workforce project for Homeland Security/DOD in 6 months versus the 18 months allocated for assessing, screening and hiring candidates for all U.S. airports and air strips.Candidate's Name , Ph.D., SCM EMAIL AVAILABLE Page SIXAcademic ExperienceEVEREST UNIVERSITY, Online Division 2012 2014Adjunct FacultyTaught computer applications, including Microsoft Word, Excel, and PowerPoint, in a business setting to at-risk students, facilitating professional development. Worked with eCollege system by Pearson Education and eBooks.EducationPh.D. in Organization and Management, Capella University, Minneapolis, MN. 2009Specialization in: Information Technology ManagementAreas of Study: Global Management and Offshore TeamsDissertation Title: The Impact of Cultures on Global Virtual Teams of India and the United States: A Case StudyM.S. in Management Information Systems, Dominican University, River Forest, IL. 1993Area of Concentration: System Integration & DesignLanguages: COBOL, Assembly, Visual Basic and Dbase IVB.A. Major: Business Administration, Mundelein College of Loyola University, Chicago, IL. 1986Concentration: Finance / Economics and ManagementMobile Application Testing - SQE.Com 4/2015Certified ScrumMaster - Scrum Alliance Inc. 8/2017Professional OrganizationsAssociation for Computer Machinery (ACM), 2005 PresentScrum Alliance, 2017 Present |
