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Candidate's Name
IT Support & Security SpecialistBothell, WA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEISO/IEC Street Address  Certification. Incident Management. Risk Management. Supplier Security and Privacy Assurance (SSPA-DPR) Program. Salesforce & Financialforce support, MSFT Windows & Office suite troubleshooting. Inventory Management, reimaging, onboarding & offboarding process Authorized to work in the US for any employerWork ExperienceIT Support & Security SpecialistBridge Partners Consulting - Kirkland, WAMarch 2021 to PresentProject member for ISO/IEC 27001 & 27701 Certification readiness preparation, Internal Audits, Surveillance Audits, handling NCRs. Monitoring & Managing recurring requirements & tasks. Info Sec& Privacy awareness initiatives. Incident & Risk Management. Supplier Security and Privacy Assurance Program, Microsoft Supplier Data Protection Requirements . Admin support Microsoft O365, Salesforce & Financialforce, Troubleshooting Windows & Office suite. Managing asset inventory, reimaging, redeployment & troubleshooting software issues, Employee onboarding & offboarding processTechnical Program ManagerBridge Partners Consulting - Kirkland, WAJune 2018 to February 2020Proficient at overseeing all phases of project life cycle, including initiation and planning; change, risk, and issue management. Effective communication skills with a zeal to build strong working relationship while keeping in view the efficient delivery of plan through prioritizing project tasks. Projects Portfolio ISO/IEC 27001 Implementation MSFT SSPA DPR Compliance Admin Support - Salesforce & Financialforce FFA-Financial Management System deployment PSA Resource Management deployment ATS Jobvite deployment PMO SetupSr. Manager Mobile Financial ServicesUfone PTML (Etisalat) Pakistan - IslamabadSeptember 2013 to July 2016SME and part of project team in development of domestic remittances product "Upaisa" Providing utility bill payments, money transfer, mobile wallet account and international remittances with following responsibilitiesDesigning of products/ services, pricing, transaction steps, processing time and execution Selection of staff, vendors, outlining project plans, setting project goals/deadlines, and evaluating performance.Communicate project status to stake holdersDeveloped 75,000 retailers nationwide at the time of launch through 375 Franchises. Lead the sales team of 83 people, 375 franchises and 75,000 retail outlets with B2B and P2P sales experienceSr. Manager Cross SalesUfone - PTML (Etisalat) Pakistan - IslamabadJanuary 2010 to August 2013Projects initiated and executed while working in Sales department while offering our sales and distribution services to affinity partners, simultaneously channelizing their products and services at our end. Projects done with PTCL & Ufone, fixed line & wireless Broadband, Smart TV and fixed landline, E-pins, Samsung, NOKIA & Huawei handsetsManager Sales & DistributionUfone - PTML (Etisalat) Pakistan - IslamabadSeptember 2004 to December 2009Worked as Head of planning & operations of franchise & retail sales departments, Rolled out nationwide franchise network of 375 franchises.Developed more than 400 policy documents of sales & distribution. Revamped 375 franchises including redesigning layout, renovation and BOQs through 45 contractors nationwide.EducationMasters in EconomicsPunjab University - Lahore1995Bachelor of CommercePunjab University - Lahore1993Exe. Courses in Project Management, Supply Chain, Change Management & Executive Development ProgramLahore University of Management Sciences, Lahore, Pakistan Skills O365, Teams, Smartsheet (4 years) Salesforce admin support - PSA & FFA (4 years) Financialforce (4 years) ISO 27001 & ISO 27701 (4 years) Program Management (2 years) Project Planning (2 years) Information Security (4 years) Technical support (4 years) Microsoft Office (5 years) Software troubleshooting (4 years) Operations management (8 years) Franchise Management (8 years)Certifications and LicensesBecome a Security AuditorPresentGDPR CompliancePresentWindows 10 AdministratorPresentIntro to Microsoft 365 for IT prosPresent