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Click here or scroll down to respond to this candidateCandidate's Name
Street Address River Walk Dr. #4208Flower Mound, TX Street Address
Email: EMAIL AVAILABLEPHONE NUMBER AVAILABLECareer SummaryOver 25 years of experience working with individuals on all levels and diversities through customer service and ministry employment. Well versed in multiple computer software and applications. Mastered the art of multitasking through positions I have held from working multiple computers at one time. A proven problem solver with a teachable attitude, enjoy new challenges, and working as a self-starter or on a team.Professional ExperienceState FarmClaims Specialist July 2023-PresentMastered working fire claims striving for first customer contact resolutionLearned investigating techniques to distinguish between genuine claims versus fraudulent claimsSpearheaded problem solving and researching tools for the best outcome for the customerClosed difficult claims by working with police reports, contractors and other service providersBecame efficient in multitasking by answering ILR calls assisting claims associates work loadE3 Partners March 2012 PresentAmbassadorLed successful small groups by utilizing the I AM SECOND curriculum that created multiple small groupsSpearheaded successful training sessions for leaders and youth pastors to keep small groups accountableGrew my speaking engagements from one a month to over 20 in a year through churches, pulpit supply, D-NOW, youth rallies, singles ministries, and senior citizen ministriesAccomplished becoming a successful published author by writing a devotional book that includes my life storyState FarmRetention II December 2019-June 2023Conceptualized ways to save customers money by suggesting discounts when adding Auto & Fire PoliciesResponsible for replacing Auto & Fire Policies by utilizing tools that saved money and time for the customerSuccessful explaining the process for reinstating auto and fire policies that had lapsedDeveloped and presented Auto and Fire quotes that implemented discounts that benefited the customerMastered the skill of completing State to State Transfers for customers that had moved out of the StateUtilized resources and to answer customers complex billing questionsClarified with every customer if there was anyone in the household that needed to be added as driversLed the way for the most Drive & Safe Discount OffersState FarmRetention 1 July 2019-December 2019Assisted customers with password resets by walking them through the steps to restore their online accountSuccessfully answered billing questions that customers had on their billAnalyzed customers accounts to see what was owed to help them to restore their policies back in good standingResearched claims to see what the status was for moving forwardGrace Ministries October 2017 May 2019National Ministry CoordinatorPresented to pastors and ministry leaders by telephone the newest resource offerings from Grace MinistriesFunction as front-line liaison between church staff and senior Grace Ministries staffResponsible for utilizing ACT! CRM software to manage customer relationships, coordinate schedules, set & confirm appointments, and communicate objectives of ministry resource campaigns between Grace Ministries staff and senior level pastors and leadersSuccessfully implemented making 100+ phone calls/day with more than 2 hours of telephone talk timeYMCA of Dallas November 2016 January 2018After School CounselorSupervised all of second grade students for indoor/outdoor activitiesAssisted students with daily homeworkCoordinated YMCA related activities for studentsPrestonwood Baptist Church, Plano, TX August 2011 December 2011Intern to Evangelism PastorLearning hands on experience through a ministry practicum in the local church.Serving in the evangelism ministry helping the evangelism pastor on day-to-day ministry.Presented ministry events centered around reaching every age groupSuccessfully led adult bible fellowship classes of all agesENGAGE Revivals SBTC Summer 2007, 2008, 2009, and 2010Preacher/Team LeadResponsible for preaching nightly revivals that successfully led to church growth and changed livesCoordinated evangelistic classes on reaching people for Christ by the youth sharing the gospel in their communitySupervised childrens sports camps that taught biblical principles from participatingMimosa Lane Baptist Church, Mesquite, TX June 2006 December 2008Minister to SinglesTaught Bible Study to Singles and saw many grow in their faith.Organize outreaches/mission giving that made an impact in the local neighborhoods and around the world.Discipled men in the Singles ministry and witnessed spiritual growth as men began to practice becoming spiritual leaders in their homePreached mid-week worship service that grew from ten people to over hundred attendees that grew in their faithEducationThe Criswell College, Dallas, TX BA Biblical Studies 2005-2010, MA Ministry 2010-2012Alvin Community College, Alvin, TX Certificate Radio Communications 1996-1998 |
