| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate
Candidate's Name
Street Address
EMAIL AVAILABLE | PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYHighly motivated and results-driven professional with over 10 years of experience in sales, customer service, and management. Proven ability to deliver exceptional service to customers and drive sales growth. Skilled in managing accounts payable and receivable, logistics, and online sales. Fluent in English and Portuguese.EXPERIENCEInfinity Sales Group |July 2023 November 2023 Built rapport and trust quickly through active listening and effective communication over the phone with callers at ISG. I tailored my communication style to connect with each caller. Identified caller needs and matched them to appropriate products/services to increase orders.
Handled a high volume of inbound calls in a timely manner from my dual-monitored workstation at ISG. I smoothly addressed caller inquiries, issues, and requests even during peak call periods.Boxusamail Corp. | June 2020 - PresentOnline Sales and Logistics Specialist Managed accounts payable and receivable, sales, and customer service. Listed products for sale online, sent orders to suppliers, and handled logistics, including dropship orders, returns, and refunds. Proficient in managing logistics operations, including coordinating with suppliers, tracking shipments, and working with shipping providers such as UPS, FedEx, and DHL. Experienced in utilizing shipping and logistics services such as UPS, FedEx, and DHL to manage orders and returns efficiently and effectively.Crate and Barrel | October 2019 - February 2020Sales and Customer Service Representative Developed rapport with customers through friendly and attentive communication. I proactively greeted each customer, engaged them in conversation, and focused on understanding their needs to provide the best assistance. Recommended products and solutions to customers through a consultative approach. I asked questions to understand customers' style, interests, and needs. I then matched them to items in our product line and highlighted the features and benefits of my recommendations. Handled high-volume customer traffic and peak periods smoothly. I maintained a professional, patient, and positive demeanor even when assisting multiple demanding customers at once. I multitasked efficiently to reduce wait times.CKZ Corporation | June 2009 - February 2022Sales and Marketing Specialist Prospecting new clients, building and maintaining long-term relationships with existing clients, and identifying new business opportunities in the market. Providing exceptional customer service to clients, handling inquiries, resolving issues, and ensuring their satisfaction with our products and services. Managing the export and import of industrial parts for sales, ensuring compliance with regulations, negotiating contracts, and coordinating logistics to ensure timely delivery of products to clients.Grove Kosher Supermarket | February 2016 - September 2016Cashier and Customer Service Representative Built rapport through friendly engagement with customers at checkout. I made conversation to establish a personal connection with each customer while processing their purchases. Resolved issues and requests efficiently to optimize customer satisfaction. I listened closely to understand customer concerns, then used my knowledge of policies and creative problem-solving to deliver individualized solutions. Managed seamless checkout process during rush hour periods. I worked diligently to scan items timely, handle cash transactions securely, and reduce wait times through fast and accurate processing even when customer volume was high.Bloomingdale's | October 2012 - January 2013, October 2013 - February 2014Holiday Sales Specialist Providing exceptional customer service by greeting customers warmly, identifying their needs, and making product recommendations. Ensuring that merchandise was well-stocked, organized, and attractively displayed to enhance the customer shopping experience. Maintaining knowledge of the latest fashion trends, promotions, and events to effectively communicate with customers. Assisting customers with purchasing decisions, handling cash and credit transactions, and resolving any issues that arose during the sales process.Espectrons Corporation | March 1999 - January 2008Sales and Customer Service Representative Excelled in multi-platform and bilingual customer service and sales, creating a customized and distinctive customer experience. This included addressing inquiries and concerns via phone, email, and in-person interactions, and using active listening and creative problem-solving to provide personalized solutions to each customer. Supported daily operations by executing administrative and accounting tasks, such as managing inventory, processing purchase orders, and preparing financial reports. This required strong attention to detail and proficiency in Microsoft Office, particularly Excel and QuickBooks. Leveraged strong communication skills in English and Portuguese to establish and maintain relationships with clients and suppliers, negotiating pricing and terms to ensure mutually beneficial outcomes.EDUCATIONFAAP - Foundation Armando Alvares Penteado | Sao Paulo, Brazil |
Bachelor of Business Administration in MarketingSENAC - National Service of Commercial Education/Cornell Hospitality | Sao Paulo, Brazil |Bachelor of ArtsSKILLS- Outstanding customer service abilities- Extensive experience in retail and wholesale settings- Knowledge of administrative, managerial, and operational processes- Proficient in Microsoft Office- Strong interpersonal and communication skills in English and PortugueseLANGUAGES- English: fluent in reading, writing, and speaking- Portuguese: native speaker, fluent in reading and writing- Spanish: conversational, basic reading.
|
