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Street Address Thomasville PlWesley Chapel, FL Street Address
PHONE NUMBER AVAILABLEUSAA Insurance Sales Street Address /2023 to 10/2023 Temporary Insurance Sales RepTampa, United StatesCall center environment, Using consultative approaches to buildrapport with members with various needs and risk profiles andrecommend and provide solutions based on expanded personal linesproducts which include home, condo, renters, personal articlesfloater, umbrella, and property endorsements and provide relevantservice offerings for issued products in all US statesChase IT Support 11/2015 to 04/2023Tampa, United StatesResponded to support requests from end users and patiently walkedindividuals through troubleshooting tasks Explained technical information in clear terms to non-technicalindividuals to promote better understanding Demonstrated professionalism and courtesy with customer's whileworking to resolve complaints, problems or respond to questions Investigated and resolved customer inquiries and complaints quicklyEducated customers about billing, Statements and set up ACHpaymentsMortgage IT Support, 08/2015 to 12/2016JP Morgan Chase Bank - Tampa, United StatesMortgage Processor, 10/2012 to 11/2014USAA Federal Savings Bank - Tampa, United StatesProperty Manager, 07/2002 to 10/2012Public Storage - Tampa, United StatesWorked with software development team on reported errors and bugson newly released software and assisted in deployment of release fixesdescribed best solutions to customers to assist in problem resolutionEngaged end users and answered questions via email, phone, andwebsite live chat averaging between 50-70 calls daily.Broke down and evaluated user problems using test scripts, personalexpertise and probing questionsAnalyzed escalated case notes to identify troubleshooting methodsneeded for quick remediation for internal employees using Mortgageprocessing software Special project through Modis as contract employee.As Member Care Advocate responsible for managing pipeline of 50+(FHA/VA) conventional refinances and purchase loansInterviewed clients regarding loan needs and financial histories andconveyed information regarding application processes Set up and completed loan submission packages Handled any conditions sent from underwriting departmentsConsulted with outside vendors to identify and resolve loan closingissuesCoordinated closing process with attorneys, title companies andgovernment clerks.Created strong working relationships with advisors, assistants andsupport staffAs a property manager my responsibilities included sales, rentals,repair and maintenance systems and processes, vendor managementand cleaning standards Oversee delinquent tenant processes including auctions Reducing delinquency rates and improving customer retentionConduct daily property audits to ensure standards and safetycompliance are metBoosted occupancy 23% by leveraging market knowledge andsuccessful promotional strategiesCompiled maintenance and repair requests for submission tocorporate department and reached out to local contractors for bidproposalsCommunicated with clients and tenants while offering strategicsolutions to remedy problemsIntroduced prospective tenants to types of units available andperformed tours of premisesMaintained operational facilities attractive to potential tenants byDatabase Administrator, 09/2000 to 10/2002Verifone, Inc - Clearwater, United StatesRetail Store Manager, 10/1998 to 05/2000Wilsons The Leather Experts Inc - Jacksonville, United StatesEDUCATIONState Insurance License, Insurance and Risk Management, 10/2023Kaplan University - Tampa, FL, United StatesMortgage Brokers License, 2004Bob Hogue School Of Real Estate - Clearwater, Florida, United StatesACCOMPLISHMENTSorganizing regular maintenance, major repairs and capitalimprovement projects.Starting as contract employee within accounts payable departmentpromoted to permanent employee in IT Petroleum (Verifone)DepartmentConducted forecasting to determine possible changes and issues forpetroleum businessesDevised, deployed and monitored processes to boost long-termbusiness successEvaluated suppliers to assess quality, timeliness and compliance ofdeliveries, maintain tight cost controls and maximize businessoperational efficiencyBuilt strong relationships with clients by following up on previouspurchases and suggesting new productsWalking customers through setting up new terminals by telephone andscheduling any pick up of damaged equipment. At the Jacksonville international airport I was responsible for opening the store from start upCreating business strategies to attract customers, expanding foottraffic to attract and engage consumersResponded to support requests from end users and patiently walkedindividuals through troubleshooting tasks Explained technical information in clear terms to non-technicalindividuals to promote better understanding Demonstrated professionalism and courtesy with customer's whileworking to resolve complaints, problems or respond to questions Investigated and resolved customer inquiries and complaints quicklyEducated customers about billing, Statements and set up ACHpayments RTP (Real Time Payment) processing Adhere to all department policy and proceduresPatched software and installed new versions to eliminate securityproblems and protect dataAssisted in preparation of title insurance policies and titlecommitments Examined and verified 20+ titles weeklyAnalyzed title documents to identify potential issues and resolve anydiscrepancies Researched ownership interests and liens on real estate propertiesSKILLS: Know Your Customer (KYC) SQL (Structured Query Language) Interpersonal Skills conflict resolution Transcription Salesforce.com Insurance Sales Property Management Personal, casualty and property loss Property insurance Knowledge of insurance protocols Insurance billing Insurance sales expertise Quality assurance Production Goals Billing Procedures Call Center Customer Service Quality Assurance Requirements Cross-Promote Products Partnership Management Customer Follow-Up Client Needs Assessment Account Retention Client Account Management Insurance and Risk Management Annual certification, Continued education every 6 months Annual certification Mortgage Broker's License Studies in: Real Estate Law NMLS Nationwide Mortgage Licensing System |
