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Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEXPERIENCECustomer Service CoordinatorGrendene Global Brands2022 2024Keeping records of customer interactions, transactions, comments, and complaintsProcessing orders, forms, applications, and requestsMaintaining a positive, empathetic, and professional attitude toward customersCommunicating with customer through various channelsResponding promptly to customer inquiriesMultitask and work on several Web ChannelEnsure customer satisfaction and provide professional customer supportStrong Interpersonal and communication skillsHandle inbound and make outbound callsCommunicate and coordinate with colleagues as necessaryCustomer Care SpecialistSunpass2015 2021Assist with inbound calls for Sunpass/Florida Department of TransportationCollaborated with team members in different departments to meet the needs of customersExcellent multitasking, research and time management abilities to effectively handle high volume of callsAssist with Supervisor and Manager escalated callsReviewed customers' Service Request and Document to assess determination eligibilityCoordinate and report issues with Support Department and Upper management via email.Operate phone lines with excellent phone etiquette skillsOffer Customer company product and explain the advantage of a pre-paid tolling programCustomer Service RepresentativeVyvary Inc.2010 2015Manage high call volumeSelecting and explaining the best solution to solve the problemAssist customer by answering any product questionsFollow up with the customer to ensure resolutionSell company productVacation Specialist/ Customer RelationsOrange Lake Country Club2007 2010Coordinate the availability of rooms with front deskHandle guest check insConverse with clients to domain destination, hotel, and attractions preferenceEducated customer out the local area to help them have enjoyable tripCustomize availability packages, offer upgrade to match the customer's financial means and require accommodationsSKILLSMS Excel, MS Word, WPM 25-35EDUCATIONGeneral Educational DiplomaAlco - Florida2014 |
