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Click here or scroll down to respond to this candidateCandidate's Name
Saint Anthony, MN Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYDetail-oriented IT Technician with extensive experience in telecommunications, networking and customer service. Troubleshoots highly technical, complex issues with ease and patience. Enthusiastic team player ready to contribute to company success. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.SKILLS Collaborative Team Player Organizational Skills Friendly and Patient Microsoft Windows and Office Linux Installation and Administration Project Implementation Mac Systems Ethernet and Firewall Proficient TCP/IP Hardware and Software ConfigurationWORK HISTORYSupport Staff, 01/2021 - ActualEcuadorian Consulate Minneapolis, MN Support Staff for election processes. Consular Services Attention Technical support for software/hardware and software installation. Maintenance and Installation of PC and Printers. IT Specialist, 09/2015 - 11/2021Ministry Of Foreign Affairs Of Ecuador Quito, Ecuador Translated complex technical issues into digestible language for non-technical users. Collaborated with vendors to locate replacement components and resolve advanced problems. Used ticketing systems to manage and process support actions and requests. Rolled out software updates and applied server patches to thwart threats from penetrating networks. Configured hardware and granted system permissions to new employees. Maintained servers and systems to keep networks fully operational during peak periods. Explained security measures in simple terminology to help users understand malware and phishing threats.IT Technician, 02/2011 - 08/2015Ministry Of Foreign Affairs Quito, Ecuador Performed troubleshooting and repaired peripheral devices such as printers, scanners and users PCs. Maintained office PCs, networks and mobile devices. Set up and maintained user accounts and client access. Monitored systems in operation and quickly troubleshot errors. Configured systems according to prescribed software and hardware frameworks. Recovered critical information from data back ups to restore functionality. Recommended new and replacement hardware and software purchases. Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly. Explained technical information in clear terms to non-technical individuals to promote better understanding. Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents. Set up PCs, projectors and microphones for use in video conferencing rooms. Used diagnostic tools to identify hardware failures and replace non-functional components. Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web. Established, repaired and optimized networks by installing wiring, cabling and devices. Explained technical information in clear terms to promote better understanding for non-technical users. Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Linked computers to network and peripheral equipment. Executed technology implementation projects with minimal downtimes and business disruptions. EDUCATIONBachelor of Science: Computer Networking And Telecommunications, 03/2007 Universidad Catolica De Santiago De Guayaquil - Guayaquil, Ecuador LANGUAGESSpanishNative or BilingualEnglishFull Professional |
