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Title Customer Service Representative
Target Location US-PA-Pittsburgh
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Linmar TerraceAliquippa, PA. Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEducation:Beaver Falls Beauty Academy720 13th Street, Beaver Falls, PA 15010November 2020  September 2021Robert Morris UniversityBachelor of Science: Organizational Leadership70 CreditsBeaver County Community CollegeAssociate Degree: Human RelationsDecember 2006-May 2008Professional Experience:CVS HealthSeptember 2019-December 2019Pharmacy TechnicianEnter and maintain prescriptions data using our computer systemAnswer incoming phone calls and field patient questionsContact doctors offices or hospitals to clarify prescription informationDisburse completed and confirmed prescriptions to patientsAnswer patient questions and address customer service issues when they ariseAssisting with insurance claims processing (usually a pharmacist will handle this, but assistants help will be needed  the entire process is done online)Stocking and pricing of medications in inventoryEnsuring availability of drugs by delivering them to patients or facilitiesMaintaining pharmacys (and its patients employees) safety by adhering to infection-control procedures, policies and regulationsAssist the pharmacist with maintaining the ongoing medication inventory and place medication orders when instructed.AllianceRX Walgreens Prime/Healthcare SolutionsJune 2019-August 2019PCC/Customer Service RepresentativeExperienced working in a fast pace office settingAnalyzes and process insurance claimsFill prescriptions orders, provide information to patients and other healthcare professionalsSet up orders to be delivered in a professional and timely mannerExpress ScriptsJanuary 2018-May 2019Benefit/Insurance SpecialistProcess of verifying the patients active medical coverage with the insurance company and preventing billing issuesCall to the medical insurance company and you speak with a representative to obtain the patients medical insurance benefitsSeek Level of Extra Help (Part D) Information for how to find level of Extra Help for Medicare prescription drug coverage (Part D). Copays, Coinsurances, and DeductiblesValidates information on all medical claims from patients seeking payment from their insurance companyCVS HealthNovember 2017-October 2018PSR/Insurance Claim ProcessorExperienced working in a fast pace office settingAnalyzes and process insurance claimsFill prescriptions orders, provide information to patients and other healthcare professionalsSet up orders to be delivered in a professional and timely manner1st Team Staffing/PandoraAugust 2017  CurrentSorter/Data EntryExperienced working in a fast paced demanding environmentAdministrative support, customer service and data entrySort, count, package, and label jewelryWork in conjunction with management and team leadsAloricaAugust 2014-July 2017Billing/Client Service RepresentativeProvide excellent client service support for customersCreate presentations using Excel, Word, and PowerpointProcess reconnections and paper workUpdate client information, create passwordsTook payments over phoneHelp set up payment arrangements for customersIbexApril 2013-July 2014Call Center RepresentativeProvided high level customer serviceSupported clients in other areas as neededExperienced working in a fast paced demanding environmentGenerated client satisfaction and growth of businessReviewed essential weekly and monthly reports to ensure accuracy with accounts. Ensure personal data and accounts were updated and preciseHamoneticsJuly 2001- July 2014Administrative AssistantAdministrative support, customer service and data entryBilling Client Service RepresentativeCreated presentation using Word, Excel and PowerPoint for managersMade tubing and bottlesWorked various assignments answering phones, filing, setting appointments, setting calendar for managers, assisted with meeting management, prepare expense documentsHampton InnDecember 2005  March 2007Front Desk AssociateChecked guests in and out of Hotel, Issued room keys, pamphlets, and discount cardsWorked in conjunction with bell staff to assist guests to their roomsArranged transportation for guests, comported bills, collected payment and made change for guestsRan various reports on computer for managementReferencesAmber Green600 Glenwood AveFront Apt #1Ambridge, PAPHONE NUMBER AVAILABLEElementary Teacher/DaughterTammy Wilson3905 College AveBeaver Falls, PA 15010PHONE NUMBER AVAILABLETransportation Assistant and Driver/ClientChristina Mazzetti1059 Coral CircleConway, PA 15027PHONE NUMBER AVAILABLEClassmateKemma Coleman926 4th AveBeaver Falls, PA 15010PHONE NUMBER AVAILABLEOccupation NA/ Friend

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