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EMAIL AVAILABLE PHONE NUMBER AVAILABLEEXPERIENCE SUMMARY12+ years of IT Experience in Managing, Design, Coding, Enhancement and Support of Banking & Finance Applications in Mainframe Environment and rails platform.Write functional, unit, and Integration tests for Application Quality Assurance.Strong Programming skills with RSpec, Capybara, and Selenium WebDriverGained experience working with Jenkins and/or CircleCISetup and maintain local testing environments with some assistanceStrong programming skills with COBOL, ASSEMBLER, CICS, DB2, EASYTRIEVE, JCL and TERADATAWorked on CHANGEMAN, ENDEAVOR, FILE AID, SNOWFLAKESoftware Engineer in Onemain Financials with 5+ Experience on Score Offline applicationAreas worked at CAL, DEALERTRACK, PAYMENTS, GENERAL LEDGER & STATEMENTSCo-ordinated with External Vendors Like Cox Automotive, Bank of America & Venture (aka- Taylor Communications).In Onemain, have closely worked with teams like CLASS, DATA WAREHOUSE & SCORE ONLINEExpertise in Applications like Customer Credit Bureau, Retail & Enterprise Credit Risk SystemExpertise in Non-Sufficient Funds, Real Time Transactions & Authorization EngineExperience in Monitoring the Critical Batch Operations 24*7. Handling Customer Queries and resolving production Abends /failuresHands-on experience with Maximo, Jira and ITSM tools.Managed a team of 4 members in Offshore & 1 member in NearshoreIndependent self-starter who can work independently or in a team environment.BUSINESS SKILLSExcellent analytical, problem solving and interpersonal skills. Ability to learn new concepts quickly, consistent team player with excellent communication skillsDemonstrated management and team skills: coordination, training, delegation, cooperation and follow throughAn experimentalist of new technologies, with ability to articulate the usage and need of the different technologies for the clients.Expertise in Credit Card Applications and Payment SystemsPROFESSIONAL EXPERIENCEMainframe Platform Product Manager Mar 2022 Till dateBrads Deals, IL, USAWorking as Mainframe Platform Product Manager from March 2022 till date at Brads Deals. I have gained in-depth knowledge on the ecommerce retail detail page including product details along with deal information and product attributes.Project Details:Post detail page PDP - ecommerce retail detail page includes product details along with deal information and product attributes, the goal of this project is to revamp new design and add more relevant product details like price and popular flags to make it more appealing and increase the user engagement by 25%. Native mobile designs and mobile friendly PDPs to account for various device user experiences.Responsibilities:Strong knowledge in e-commerce /retail industry while monitoring latest ecommerce trends analyzing Millennials and Generation Z shopping behavior and creating product research documents.Analyze market and competition data to create products to match and surpass current industry standard and document the research findings into Product PRDs with detailed requirements and scope definitions.Knowledge of Agile and Lean values/concepts and scaling with SAFe framework.Worked extensively on the checkout area of Acquisition funnel - optimizing the checkout form, adding total price before the checkout and displaying discounted price for products.Worked on Retail to customer flow (RTC) as a primary product owner for Point of sale (POS) product lane.API Security: Understanding of securing APIs, including token-based authentication and authorization mechanisms.Led the development of a new Post Detail Page (PDP) from ideation to launch andpost launch iterations including cost analysis and ad platform review, which led toquarter revenue goal increase by 35%.Knowledge of authentication protocols such as OAuth, OpenID Connect, and SAML for secure user authentication.Retrieve and analyze feedback from customers, stakeholders and other teams toshape requirements, features and end products using CHAT GPT/ AI tools.Worked on design and architecture of microservice applications for order entry, updating customer details, and net price calculation in AWS application.Familiarity with security frameworks such as OAuth 2.0, JWT (JSON Web Tokens), and best practices for securing web applications.Provided direction to cross-functional teams, including engineering teams andbusiness functions, communicating the product road map and keeping everyoneinformed of updates.Managed collaboration between Marketing and UI/ UX to re-design older platformsto modern look and user-friendly self-intuitive portals which reduced user manualeffort by 30%.Conducted extensive user research on ecommerce / coupon industry categories and homepage navigation to prepare various business/product documents. Using baymard to understand the ecommerce/retail industry standards and best practices.Hardware IBM S/390, IBM 3090, IBM PCLanguages COBOL, EASYTRIEVE, CICS, JCL, DB2Special Software JIRAProject Location Chicago, Illinois, United States of America.QA Software Manager Mar 2021 Mar 2022Onemain Financials, Evansville, USAWorked as QA Software Engineer from March 2021 March 2022 at Onemain Financials. I have gained in-depth knowledge on lots of keys DBE applications like Originations that consist of Loan Verification and Closing Functionality.Scope of the role includes the following:1.Work closely with Product Managers to close requirements gaps, define acceptance criteria, and create thorough test plans2.Work closely with software engineers to deliver stories in an agile environment3.Work with team members to review code changes and unit tests and leverage knowledge to focus testing4.Work with team members to create and maintain automated tests based on story acceptance criteria5.Test new features across various browsers and devices6.Investigate complex bugs and provide root cause analysisSome of the Key Project(s) Worked:Loop (Assisted Remote Close) Enhancements Phase I & IIAssisted Remote Close is one of the many possible flows (CAPP, FDC/CDS, Kiosk) a customer can partake in to close or book their loan. It involves a Team Member (TM) from a branch scheduling time with the customer to go over their loan offer and other loan selections such as; optional products, funding method, due date, Direct Pay, and Paperless Billing. Once selections have been made the customer proceeds to sign their loan documents and close the loan.Goal:Iterate on LOOP experience based on team member (TM) feedback:Browsing and product selection requires a smaller number of "clicks"Product benefits are clearerFunding, Direct Pay and Paperless settings are integrated with LOOPUpdate Review and Confirm screen to include editing of pre-close selectionsBenefits:Drive better CPL performanceDrive TM efficiencyFast Track Renewal (FTR)Fast Track Renewal will create a streamlined renewal process for present customers (PC) deemed low risk through an eligibility screening process. Currently, these customers must go through OneMains traditional underwriting and verification process. The purpose of FTR is to create a frictionless (digital/branch) renewal process, making it easier for eligible customers to renew their loan with OMF.Software Engineer Nov 2017 Mar 2021Onemain Financials, Evansville, USAWorked as Software Engineer from November 2017 March 2021 at Onemain Financials. I have gained in-depth knowledge on lots of key applications such as CAL, Dealertrack, Payments & Statements in Score offline team.Some of the Key Project(s) Worked:CAL (Customer Account Lookup)Working on CAL, an important servicing application part of loan booking. It has all the information about our existing customers who had/has loan with us. Each customer has a unique CUSTOMER ID as a reference to pull the details. Provided support to CLASS QA teams whenever they had queries on CAL related tasks. Also worked on hands on One Support Tickets to resolve any CAL related tickets.Lien Release Automation (with Dealertrack)Successfully implemented the important Lien Release Automation project back in Feb 2019, which really helped company to process the Lien release activity quicker with less manual effort involved. During this project, Worked closely with CLASS Developers & QA regression testing team(s).Check Issuance Project with Bank of New York Mellon (BONY)Individually worked on this assignment from scratch to create a process to issue refund checks along with a letter to our PAID customers based on information provided by Treasury/Compliance teams. We send a NACHA file to bank and they process it & mail the checks to customers. This helped our users to quickly process the refunds to our customers. Received multiple Shine on awards for the same from business.Statements (with Taylor Communications & General services)I had the opportunity to work with Taylor Communications (aka Venture) and our Internal Onemain General Services team to successfully implement Spanish translation of the Statement letters to serve better to our Spanish speaking & writing customers. This had a major effort on many applications such as Direct pay, NSF letters etc. Worked closely with Operations on these projects and completed them within the intended delivery date & time.EVM (Event Management)This is an Internal highly critical application to our company like CAL. This maintains the Bookkeeping fees charged to our customers over the tenure of the loan (Maturity Date). Had to work closely with Business teams as the funds involved are more and it plays a major role towards our companys Income & Earnings.OneLeaf Integration and LendmarkPlayed a key role on the critical Springleaf and Onemain Merge project in Oct 2016. I was handling the BIF changes to convert the Corp codes to meet the business requirements and updating the Branch information file with exact effective live dates.Worked on the following key projects that had strict deadlines:Branch conversion File Update process to include all the active branches with corresponding Corp codes taken from the Legal Ownership Tables.Fintran DTL Reversal Process ChangesActive participation in the Lendmark Project in May 2016.OneLeaf Integration Pilot, Wave 1 and Wave 2 RunsWorked on NADA project to provide valuation of a VehicleOnemain Expenses changes on the PLR (product line reporting)Issuing Checks for any Legal Refund Payments to the customersLooking for any scope to perform 24x7 processing on the batch applications.Processing Live ChecksWorking with Dealertrack on multiple projects post the Merge.The project team consists of 10 members, carrying out the following activities:Monitoring the applications as of production support and duly resolving the Issues within service level agreement.Code changes for bug fixes/ change requests.Proving Level 3 support on production issues, Fixing it within SLA timings.Creating Design Document and going through part of the review process with the teamOrganizing Abend Analysis meeting and discussing the issues.Establish Best Practices and plan for continuous improvement of processes.Providing the Dash Boards and generating reports for the Clients periodically.Hardware IBM S/390, IBM 3090, IBM PCLanguages COBOL, EASYTRIEVE, CICS, JCL, DB2Special Software JIRAProject Location Evansville, Indiana, United States of America.Sr Mainframe Developer Oct 2009 Dec 2014Infosys, IndiaWorked as Sr Mainframe Developer on Design, Development and Enhancement for EYEMED Phase I & II project a vision insurance Company.Project Details: UHC- MEDICARE - Vision Insurance and pharmaceutical drug insurance plans to cover various Medicare plans. Medicare supplement plans known as medigap to include out of pocket costs in users selected Medicare/Medicaid coverages.Responsibilities:Worked for EYEMED - United health care client with strong knowledge about insurance plans, eligibility and bills/claim processing as a senior programming developer for application development projects.Extensive knowledge on health insurance plans and Medicare plans.Worked on launching UHG very first prescription drug plans with copay, deductible and premium schemes.Problem-solving Abilities: Fantastic problem-solving skills, analytical horsepower, and attention to detail.Worked on enrollment and billing for insurance claim processing and Medicare benefitsRequirements gathering in support from the customers and onsite team.Design and review of the real system and prepare use case documents for test automation.Worked on design and development of Medicare insurance plans for over 65 and prescription drugs plan with Medicare supplements/medigap to help pay for prescription drugs.Worked with telecom client - AT & T in insurance claim project.Worked on requirements for changes to necessary databases and systems within HMIC policy administration systems for newly developed rates and algorithms.Business retrofits and generation of test beds for defect prevention. Preparation of user manuals and business documents to translate technical requirements into business needs.Carried out System testing and integration testing. Gathering of Requirements and preparing Documents - IAD (Impact analysis Document), HLD (High Level Design) and LLD (Low level Design)Code Development write codes to develop EYEMED insurance platforms in COBOL/DB2.Writing Queries in SQL to extract data for COBOL/DB2 program development.Testing UAT (user acceptance testing), SIT (System Integrated Testing).Stability analysis of the new system by means of production parallel.Hardware Microsoft Windows 2003 ServerOperating System Microsoft Windows Operating SystemLanguages Oracle, SQL Server 2000, COBOL, REXX, CICSSpecial Software STAR Tool, ISPF Panels, Teradata SQL Assistant, File-AidProject Location Chennai, INDIAEDUCATION Bachelors in Electronics & Communication Engineering (2004 - 2009), Anna University Chennai, IndiaACHIEVEMENTS AND CERTIFICATIONS000-700, IBM DB2 UDB V8.1 Family Fundamentals CertifiedSuccessful Completion of General Banking Concepts and Financial MarketsReceived Onemain SHINE ON awards from Compliance & Operations.Brain Bench certificates in COBOL, DB2 and REXXReceived Best Employee Award in Infosys and Numerous Client Appreciation awards at Onsite |
