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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Concord, NCSUMMARYSeasoned professional with 17 years of diverse work experience, including roles in customer service, data entry, machine operation, merchandise handling and conflict resolution. Proven skills in customer interaction, problem-solving, and maintaining accuracy in high-production environments. Seeking to leverage these skills and experience in a Customer Service Representative role. WORK EXPERIENCEAmazon Concord, NC Inbound Stow Oct 2018 - Aug 2023 Organize merchandise in various sized bins for efficient retrieval during fulfillment processes. Conduct thorough inspections on items to identify and report any damage, ensuring quality control. Utilize scanning systems for accurate tracking and stowing of items, ensuring inventory accuracy and operational efficiency.Upheld quality control policies and procedures to increase customer satisfaction.Achieved daily, weekly and monthly goalsStaffMasters (Various Companies) Concord, NC Machine Operator May 2015 - Oct 2018 Efficiently operated production machinery in accordance with detailed operator manuals, resulting in minimal downtime and ensuring seamless workflow. Assumed responsibility for material supply to the machines and transportation of finished products, facilitating a robust production line and contributing to surpassing output targets. Diligently maintained accurate records of production and machine downtime, enabling swift troubleshooting and effective maintenance, further enhancing productivity. Link Staffing (City of Concord) Concord, NC Laborer Nov 2014 - May 2015 Successfully managed and completed designated special projects as assigned by the supervisor. Diligently executed a range of general labor tasks, ensuring all assignments were carried out effectively. AAA-Towmark Charlotte, NC Tow Driver Mar 2010 - May 2014 Successfully facilitated the transportation of incapacitated vehicles, ensuring customer satisfaction and swift resolution. Applied diagnostic skills to assess vehicular malfunctions, identifying whether on-site assistance or towing was necessary. Executed on-the-spot minor repairs such as tire fixes and lockouts, enhancing service efficiency and client convenience.Lawson Realty Corp Virginia Beach, VA Maintenance Tech Mar 2008 - Jan 2010 Successfully fulfilled daily work orders, specializing in HVAC maintenance, ensuring tenant satisfaction. Diligently prepared apartments for rental, coupled with the maintenance of property grounds, enhancing the overall aesthetic appeal and functionality.QVC Chesapeake Inc. Chesapeake, VA Order Entry Clerk Sep 2005 - Apr 2008 Processed customer orders via telephone, ensuring accuracy and timeliness. Participated in special projects as assigned by management, contributing to efficient operations. Coordinated internally with operations and logistics to maintain knowledge of new company products EDUCATIONHempstead High School Hempstead, NYSKILLSTechnical Proficiency in Microsoft Office Suite Organizational Skills Proactive and Willing to Learn Attention to Details Ability to Multi-Task and Prioritize Excellent Communication Skills Problem-Solving AbilitiesOperating within a team |
