Candidate Information | Title | Medical Records Customer Service | Target Location | US-OH-Columbus | | 20,000+ Fresh Resumes Monthly | |
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| | Click here or scroll down to respond to this candidateSummary of QualificationsExperienced office professional adept at managing multi-line telecommunication systems, scheduling, and handling requests for medical records. Expert knowledge of HIPPA and other government regulations regarding medical records and electronic health records using EPIC. Able to deliver exemplary customer service telephonically and face-to-face.Uber 2020 present timeI work for a ride share company, picking up passengers from locations around Columbus, Ohio.Robert Half Office TeamReceptionist Temp Position05-2019- 10-2019 Whenever a position becomes available.Answer Phone, checking voice mail, returning customers calls, canceling/rescheduling appointments and making sure that all patient Information is correct and updated.OhioHealth Inc., Columbus Ohio Grant Medical CenterMedical Records Associate2014-2018Process and complete requests for medical records that meet HIPPA guidelines in a timely manner. Expert knowledge of electronic health records using EPIC. Manage multi-line phone system to answer patient inquiries.Chase JP Morgan Bank, Columbus OhioCustomer Service2013-2014Handling inbound calls with high call volume from customers regarding mortgage payments. Assist with obtaining information regarding mortgage. Managed calls in a que in a timely manner and delivered excellent customer service per company mission and values.Norton Healthcare, Louisville, KYMedical Records Clerk2012-2014Responsibilities included scanning requests into EPIC, faxing, and copying medical records requests. Also ensured accuracy of information before scanning health records.Bingham Child Guidance Center, Louisville, Kentucky2009-2010Medical Records ClerkCoordinated pulling charts for patient appointments and reviewed charts for completeness. Maintained tracking system for filing and releasing chart information. Created and maintained checklist for record accuracy and completion. Reviewed billing and ensured documentation matched billing. Flagged charts for incompleteness and follow-up.The Ohio State University Hospital, Columbus, Ohio1997-2008Unit Clerk AssociatePerformed clerical functions and medical tasks in an efficient manner. Functioned as a liaison between physicians, patients, and family members. Scheduled medical testing and procedures. Maintained accurate patient information in the patients chart.Medical Records Clerk/Office AssistantEnsured accurate filing of patient charts and adhered to HIPPA/ERISA guidelines.Mail ClerkReceived, sorted and processed incoming bulk mail. Operated mail room machinery and equipment including CRT, addressograph, and electronic scale.Patient Service AssociatePerformed light housekeeping duties including daily room cleaning and equipment. Transported patients, specimens and various equipment throughout the hospital.The Ohio State University, General College CourseworkNorth Adult High school1990 |