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Candidate's Name
MADISONEMAIL AVAILABLE PHONE NUMBER AVAILABLE Belleville, IL 62223PROFESSIONALSUMMARYCommitted to maintaining professional relationships to increase profitability and drive business results. Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information. Fantastic at problem-solving and verifying FOIA information. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Rational [Job Title] with [Number] years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. SKILLS Documentation And ReportingTime ManagementAnalytical ThinkingMS ExcelTeam Collaboration andLeadershipProject ManagementExcel proficiencyWORK HISTORY Elderly Caregiver Self Employed Contractor - 02/2024 - CURRENT Belleville, IllinoisOffered companionship and kindness to elderly patients. Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail. Assisted clients with daily living needs to maintain self-esteem and general wellness.Maintained clean, safe, and well-organized patient environment. Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities. Senior Tax Manager Self Employed Contractor 04/2022 - 09/2022 Berry & Moro, CPA Ptr. - Dallas, TXCompleted in-depth research into tax issues affecting various Entities activities to offer expert advice and accurately prepare submissions. Reconciled tax accounts to prevent discrepancies and maintain readiness for expected tax liabilities.Taught junior staff how to prepare statements, resolve discrepancies and maximize efficiency.Responded promptly to official tax notices requiring clarifications and additional submissions.Identified impactful regulations and incorporated changes to comply with new requirements.Streamlined tax processes for improved accuracy and efficiency through the adoption of advanced software tools.Enhanced tax compliance by implementing efficient tax planning strategies and minimizing risks.Reviewed financial reports to correctly ascertain taxation and statement requirements.Revenue Officer National Quality Reviewer 10/2011 - 03/2017 Internal Revenue Service, IRS - Dallas, TXMaintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy. Mentored junior reviewers, sharing best practices and guiding their professional growth within the organization.Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies. Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.Developed strong working relationships with clients, fostering open communication channels for addressing concerns or questions about reviews.Ensured consistency across multiple review projects by maintaining strict adherence to established protocols and procedures. Actively sought opportunities for professional development, attending industry conferences and webinars to expand expertise in relevant fields.Stayed up-to-date on industry trends and best practices, incorporating relevant information into reviews as needed. Provided input on refining internal review processes based on client feedback, ensuring a positive experience for all stakeholders. Identified areas for potential improvements within reviewed materials, providing actionable recommendations to clients. Increased review accuracy by implementing a comprehensive training program for new reviewers.Improved client satisfaction rates with thorough, well-structured reviews that addressed all key points.Managed competing deadlines with efficiency.Sustained high levels of productivity under tight deadlines by efficiently using available resources.Collaborated closely with other departments to ensure seamless integration of reviewer insights into broader company strategies and initiatives.Edited and proofread drafts of articles and other documents. Consulted with editors to shape story and eliminate any errors. Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher. Studied and commented on current news and trends.Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience. Chief Revenue Officer Internal Revenue Service, 10/2001 - 09/2011 IRS - Dallas, TXManaged Collection and Insolvency workloads.Scaled product offerings with emphasis on revenue growth, operational efficiency and speed of execution.Enhanced customer satisfaction levels, leading to increased repeat business and client loyalty.Achieved consistent year-on-year revenue growth by setting ambitious targets and motivating the team to exceed expectations. Fostered an environment of continuous improvement, leading to enhanced sales team capabilities.Managed remote and Telework Employees and Teams.Interacted with Area and District Counsel, United States Trustees, POA's, Accountants and Taxpayers.Evaluated employees, and made award recommendations. Colaborated with the Taxpayer Advocate, Disclosure, Appeals, Criminal Investigation, Wage and Investment, Call and Service Centers.Leadership.FOIA Specialists/Analyst Consultant Internal 12/1999 - 01/2001 Revenue Service, IRS - Indianapolis, INAnalyzed information and conducted troubleshooting to determine ideal solutions and provide recommendations to upper management.Mentored junior team members, fostering a supportive environment that encouraged professional growth and skill development. Processed FOIA, Privacy Act Request.Worked in a fast pace environment,Redacted critical information for taxpayers and Area Counsel for court cases during the discovery cases.Worked very closely with IRS Attorneys to meet FOI requests,Utilized automated systems to initiate timely written responses to FOIA requests. Managed an inventory of FOIA redactions, exemption's, extensions.Supported project management efforts, ensuring timely and successful completion of client engagements.Optimized financial performance, analyzing key metrics and providing recommendations for cost reduction and revenue growth. Communicated with stakeholders and partners to gather requirements and information.Developed presentation materials summarizing key findings from analyses conducted which guided executive-level decision-making processes.Taxpayer Advocate Revenue Officer Internal 02/1999 - 09/2000 Revenue Service, IRS - Dallas, TXWorked effectively with fellow team members to coordinate effective solutions to any question or concern.Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.Delivered friendly service and offered expert support in every interaction.Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process. Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.Advised clients on various legal matters, ensuring they understood their rights and options.Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views. Revenue Officer Internal Revenue Service, IRS - St 06/1980 - 12/1997 Louis, MOSee previous entries.EDUCATION Southern Illinois University Edwardsville, Edwardsville, IL 09/1983 Bachelor of Science: Speech Communication And Rhetoric Alton Senior High School, Alton, IL 06/1978High School Diploma |
