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Title Customer Service Project Manager
Target Location US-MN-Eagan
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Candidate's Name , PMPPHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEPROFESSIONAL PROFILEPMP certified Project Manager with 20+ years of project management and customer service experience in a manufacturing environment. Common Sense focused with strong track-record of managing and executing successful projects from initial planning to completion through collaborative processes. A proactive and engaging approach with excellent interpersonal skills that can work effectively and successfully with team members of varying departments, personalities, and styles. Excellent customer service, team building, problem solving, written / verbal communication, analytical, and organizational skills. PROFESSIONAL EXPERIENCEPCA, Minneapolis, Minnesota 2022 - PresentSr. Account & Sales Coordinator Responsible for building manufacturing specs, estimating, inventory control, project rollout scheduling, and vendor / procurement scheduling. Point of contact for all Quality issues. Oversee all new customer onboarding. Sales orders managed to date - $10 million.Exactec, Chaska, Minnesota 2021 - 2022Production Planner / Project Coordinator Plan Production Scheduling for all orders moving through the facility. Work proactively with Production & Assembly teams to provide proper drawings, machine documents, and instructions for all jobs. Work in tandem with Purchasing team in inventory control, materials planning, and vendor management. Central point of contact  internally and on the customer side - for all communication throughout project duration. Liberty Packaging, Golden Valley, Minnesota 2015 - 2021 Sr. Customer Service Rep / Sales Coordinator Oversee all stock, inventory control, and warehousing for over 30 accounts. Dedicated customer point of contact for over 50 key accounts. Manage $50K - $100K in sales each day. Handle pricing and billing questions / issues. Project Manage all large scale assembly projects for 10 key accounts. Sales orders managed - $60 million. Handled all new employee training. CITE Award winner  June, 2018.nParallel, Plymouth, Minnesota 2014 - 2015Project Manager Responsible for estimating all materials and labor costs for large scale tradeshow exhibit production. Handles procurement of all materials and outside vendor services. Worked together with Engineering & Design to determine most efficient manner in which to construct exhibit. To date sales on exhibits managed - $700K.Big Ink Graphics, Eagan, Minnesota 2013 - 2014Project Manager Manage large format graphics production. Managed key accounts including: Florida Intl University, Mall of America, and the NBA. Managed custom application of 3D concession signage at Xcel Energy Center. Managed football stadium wall signage projects at UNC  Charlotte & U of LA  Monroe. Total project sales, Sept, 2013  April, 2014 $450,000. The Bernard Group, Chaska, Minnesota 2010 - 2013Project Manager Manage fixture and graphics production for retail applications. Managed key accounts including: Sephora, Bare Minerals, Loreal, and Dior. Assisted in the implementation of the Bare Minerals inventory and scheduling site. Managed inventory control for Bare Minerals Scheduled and managed all Bare Minerals store update & new store rollouts. Total sales, projects managed - $50 million.Skyline Exhibits, Eagan, Minnesota 2004-2009Project Manager Accountable for the coordinated management of large scale tradeshow exhibits, managed through a collaborative dealer / manufacturer relationship. Led project teams of 7-10 members from initial design concept & criteria, quoting, production, assembly, shipment, and show services to spec and within budget. Managed 200+ large scale projects totaling over $10 million in retail sales. Managed key accounts including: Sears, Microsoft, Anheuser Busch, US Army, Panasonic, Colgate, AT&T, Bayer, Polaroid, American Airlines, British Airways, Qantas, Avis, State of Minnesota, State of Louisiana, and Nestle. AT&T account 2006-2007: Identified the need for a dedicated sales and manufacturing team to create a unique production and sales program for a large scale rollout of point of purchase sales kiosks to be utilized in retail sales environments. Led this project team through price negotiation, R&D, design, presentation, production, and shipping. This resulted in $300K in retail sales. 2008: Managed large scale exhibit utilizing a brand new product line composed entirely of pre-released prototype components. Organized dedicated management and engineering team to supervise and assist all phases of design, assembly, and production. This booth won Best in Show. Ranked in the top 3 of 12 project managers company-wide for total sales in 2006-2008. Managed Skylines booth project for the Exhibitor Show in 2007 and 2008-annual exhibit industry show where exhibit companies worldwide put latest designs and products on display. Helped create department policy and procedure guide. Was active in process improvement and strategic planning. Voluntarily handled Skylines after hours emergency calls one weekend per month (2006-2009); average yield of 10  15 calls per weekend.Skyline Displays Midwest, Burnsville, Minnesota 1999-2004 Asset Management Director Managed a department of 9 team members. Served as department manager; responsibilities included supervision, scheduling, inventory control, billing & invoicing, customer service, account management, and install & dismantle coordination. Oversaw reorganization and restructuring of department. Significantly improved quality of communications and quality of service by creating dedicated service techs for clients where each tech had ownership of dedicated client list to manage. Improved internal billing cycle from 60 days to 14 days by reorganizing department personnel and responsibilities. Joined the exhibit sales team in client meetings to present and sell Asset Management services while handling the account management responsibilities. Prior to 1999 shipping revenues were at a loss. By reviewing and upgrading the order processing and billing procedure, shipping revenues were profitable from 1999  2004. With department restructuring, policy changes, and direct involvement in service sales the Asset Management client base and revenue increased by more than 100% from 1999 to 2004. EDUCATIONNormandale Community College, Bloomington, Minnesota General and ITCERTIFICATIONSMCP, Network + and A+ Certified, Techskills, Inc.PMP (Project Mgt Professional), Project Management Institute (PMI) SOFTWARE AND SYSTEMS EXPERIENCEMS Office Suite - Visual Manufacturing  SAP - MS Project  Artios CAD PERSONAL AFFILIATIONSProject Management Institute (PMI), Member Since 2007 PMI-Minnesota Chapter, Member Since 2007VOLUNTEER EXPERIENCESharing & Caring Hands  Assist in managing food preparation and distribution. Meals on Wheels  Assist in food preparation and distribution DARTS  An organization that assists the elderly in our community.

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