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ALEJANDRO AREASEMAIL AVAILABLEPHONE NUMBER AVAILABLESkill Set:WINDOWS Street Address  DEPLOYMENT PROFICIENCYSERVICENOW TICKET SYSTEM WORKING EXPERIENCEZSCALER FIREWALL/VPN CLIENT WORKING EXPERIENCESCCM APPLICATION CONSOLE WORKING EXPERIENCE/PUSH APPSOFFICE 365 MIGRATION EXPERIENCE AND DEPLOYMENTMICROSOFT STORE APP PUSH VIA WINDOWS MENUSCCM CONSOLE APP PUSHNETWORK TROUBLESHOOTING WAN/LAN AND CABLE MANAGEMENTWINDOWS IMAGING OF NEW OR USED ASSETSWORKING KNOWLEDGE SCCM APP PUSH OVER THE CLOUDIP TELEPHONY WORKING EXPERIENCEWORKING EXPERIENCE LOGMEIN; MICROSOFT TEAMS-REMOTE TOOLSMD EXCEL WORKING KNOWLEDGEEducation:High School DiplomaA+ CERTIFICATION TRAININGMiami Dade College - Cybersecurity TrainingSeeking Cybersecurity CertificationIBM/DELL DEVICES CERTIFIEDWork ExperiencePyramid CorporationFeb/23 -Nov/2023Desk-side Support Specialist /Migration EngineerWorked on a daily Deployment Schedule to receive In-house Clients; also, remote clients. Used Microsoft Teams/Outlook to follow up with new/past migrations.VPN setup ZSCALER Client configuration and application SupportOffice 365 Configuration /Outlook support and Client configurationOpen new Ticket's in ServiceNow to follow up with Existing/Post deployment issues.Performed deployments using a Deployment Checklist where I had to walk internal/External users with new asset configurations; explained new technologies to end users. Documented any inconsistencies found during this process by opening new tickets in ServiceNow.Tracked past and future Deployments via Service-Now; updated Excel SpreadsheetSupported existing users with One Drive Configuration and file backup. Coordinate migration activities with Cloud Architect. Opened ServiceNow tickets to follow up with Failed One-Drive Migrations.Mapped Network printers based on Clients profile Cloud Based. Ensured users were able to print before exiting Migration RoomTroubleshoot Office 365 failed installs; with special interest in MS TEAMS/ONEDRIVEOpened Service-Now tickets for consistency and dedication. Download Office Suite for end users based on active directory profile.Robert Haft NEXUS (Pyramid Corp)October /22-Feb/23Desk-side Support Specialist /Migration EngineerImaged Dell Laptops and DesktopsDeployed Assets Using SCCM and USMT technologiesDeployed users per CCL guidelines using pre- and post-deployment SheetHelp Coordinate schedule of weekly Windows 10 deployments.VPN setup RSA token configurationOffice 365 ConfigurationVdart /HCL /Commonwealth (Pyramid Corp)July 22/ - October /22Helpdesk team(remote)Team Viewer Support and over the phoneTroubleshoot Windows Network IssuesVPN ConnectivityOutlook, Commonwell SystemACT MAERSK (Pyramid Corp)Dec 2021 - jun/22Deskside Support specialist /Migration EngineerNetwork TroubleshootingTeam Viewer Support and over the phoneHelp Coordinate schedule of weekly Windows 10 deployments.VPN setup RSA token configurationInventory (receive and send material for work from home including laptops, headphones, modem)Imaged Laptops and DesktopsTroubleshoot Windows Network IssuesVPN ConnectivityImaging IssuesHelp Coordinate schedule of weekly Windows 10 deployments.VPN setup RSA token configurationOffice 365 ConfigurationPyramid Corporation/Carnival Cruise-linesMarch-Dec 2020Deskside Support/Migration EngineerImaged Dell Laptops and DesktopsDeployed Assets Using SCCM and USMT technologiesDeployed users per CCL guidelines using pre- and post-deployment SheetRobert Half Technology/MASTEC April 29-May29 2019Deskside Support/Migration EngineerOffice 365 ConfigurationCisco VPN SetupNetwork Troubleshooting3rd Party Application Support (remote)Team Viewer Support and over the phoneNetwork Printer Setup (Xerox Online)USMT Migration tool used during this project; script method to gather data from host and then transfer to new device.TEK Systems/ Anthem.incSept. 2018  April 2019Deskside Support/Migration EngineerHelp Coordinate schedule of weekly Windows 10 deployments.VPN setup RSA token configurationPerformed Data migrations about 2,500 profile migrations including MS Office files also PST and Lotus notes files.Helped imaging/deployment of 1,500 desktops and laptops (Group of 4 Engineers)Performed office 365 user setup.Helped organize grandfathered equipment after migrating users.Robert Half Technology/ PANAM Miami, FLDec.-2017-Sept.-2018Deskside Support/Migration EngineerDeployed PCs & Laptops/Printers, Operating Systems, and Applications to end users installed and configured to the exact specifications required for security and compliance.Provided support in setting up audio and visual technology for conferences and meetings.With technologies such as LOGMEIN; SKYPE FOR BUSINESS TEAM VIEWERProvide Support for all Office 365 related issues includes migrating inexperienced users.In charge of maintaining and troubleshooting network drops; CAT5 CAT5E CAT6Run new lines with terminations.Setup CISCO VPN client for work from home users.Deployed ShoreTel IP phones includes phone configuration and extension setupIn charge of Mobile Device Setup(android/iPhone) with Office 365Assisted Network Engineer; deploy several PPOE/CISCO Switches on the NetworkConcentrix /Microsoft Corporation Managua NicJuly 2017  Nov 2017Deskside Support/Migration EngineerSupport of MS Surface Device LineSurface Book/Surface Pro/Surface Laptop/Handled 25 Tickets Per DayKept CSAT at 100%Supported all device Connectivity at Enterprise LevelTroubleshoot Windows Network IssuesVPN ConnectivityImaging IssuesInteract with TIER 3 Engineers to resolve advanced tech issuesTRS\Sasol North America /Houston, TXApril 2015- July 2016Deskside Support/Migration Engineer Deployment of PC and phone (Network adds, moves, changes) PC imaging and backup software Deployment, management, and support of IPads, tablets, mobile devices Support of Audio/Video equipment (Lync Conference Rooms) Maintained asset list up to date End user training; new hire IT training Problem resolution of Desktop related issuesAssisted during test implementation of Office365Active Directory Add Remove maintained users on the DomainMobile Device Support Iphone/AndroidCollabera/JPMorgan Chase & Co. /Houston, TX/May 2011  October 2014Deskside Support/Migration EngineerLead a team of 11 technicians to provide MS Windows 7application/OS Level 2 supportDirect and train a team of 10 so each can resolve a minimum of 15 tickets a dayUtilize Knowledge Base, proprietary ticking tool, research and team collaborationProvide reports to upper management pertaining to trend and metric analysisTroubleshoot TCP/IP connectivity issues, and LAN/WAN problemsBlackberry Enterprise Manager setupRemote access to assist clients using Remote Assist MS Windows 7 operating systemTroubleshoot network/local printers install drivers (PCL OEM)Set up Lotus Notes; Active Directory group policyLight Admin to provide applications via WDS push for Mainframe AS400 Sessions, configure Outlook accountsClient VPN configurations via Hard/Soft Token.Working knowledge of CISCO AND AVAYA PhonesWork experience listed below was as a Deskside Support/Migration EngineerDetailed info is available upon request.Hermans Packaging/Houston, TX /November 2010  April 2011Majestic Properties/Houston, TX/July 2010  November 2010Chevron-Texaco/Houston, TX/Lafayette, LA/October 2008  December 2009Mercy Hospital/Miami, FL/February 2008  March 2008Jackson Memorial Hospital, Miami FL/January 2007  February 2008