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MICHAELHOWARDCapitol Heights, MD Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYCapable security professional with a strong background in stressful environments. Proven strengths in identifying and resolving security concerns. Good documentation and reporting abilities. In my work and education experiences, I have professionally maintained strong working partnerships. I am available for all shifts, extended hours, and weekend assignments. SKILLS Reliability  Analytical Thinking  Multitasking First Aid Certified  Building patrol  Grounds monitoring Physical Stamina  Threat Assessment  Customer Service Time Management  Personal security  Event Security EXPERIENCESecurity GuardFREELANCE Washington, DCAugust 2023 - Current Monitored CCTV feeds of building and grounds. Used radio and other communication devices to keep in regular touch with other security guards and controller. Helped guests sign in upon arrival and sign out when exiting premises. Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences. ConciergePlanned Companies Washington, DCFebruary 2022 - Current Arranged for childcare, personal shopping and other time-saving support for VIP guests. Helped guests meet entertainment desires by advising on area attractions and setting up reservations. Maximized guest satisfaction with prompt service for property-related requests, amenities needs and services. Offered recommendations for local attractions, activities, and dining options to enhance guest experiences. Casino DealerMGM Resorts International Oxon Hill, MDSeptember 2020 - March 2022 Kept customer energy high by controlling pace of games and encouraging continuous participation. Verified chip money balances, confirmed supporting documentation, and distributed credits. Assisted with customer inquiries regarding game rules and procedures. EDUCATIONHigh School DiplomaFairmont Heights, Fairmount Heights, MarylandJune 2020 Graduated with 3.0 GPAGuard CardContemporary Services Corporation, Upper Marlboro August 2023