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Title Customer Service Team Leader
Target Location US-NJ-Manalapan
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7 Greenleaf Drive Home: PHONE NUMBER AVAILABLEManalapan, NJ Street Address  Cell: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLESUMMARYA highly technical professional with experience in all aspects of business providing the following key functions: Enthusiastic Team Leader with strong interpersonal, internal, and external customer relations Highly organized with attention to detail and a tenacious approach to completing goals Strong computer skills Dedicated to providing excellent customer service and developing a professional working relationship with senior management, and associates to effectively meet company and client objectives PROFESSIONAL EXPERIENCEHarbor School, LLC, Eatontown, New Jersey January 2023 - Present Instructuinal Paraprofessional 1 on 1Responsible for the overall supervision and daily class functionality as well as supporting the emotional well-being of the students.Reporting to the head teacher, duties include: Work with individual students or small groups of students to reinforce learning of material or skills initially introduced by the teacher. Assist teacher in devising special strategies for reinforcing materials or skills based on a sympathetic understanding or individual students, his/her needs, interests, and abilities. Guide independent study, enrichment work, and remedial work as set up and assigned by the teacher. Assist with such large group activities such as drill work, reading aloud, and storytelling. Provides information and help to any substitute teacher in the absence of a regular teacher. Maintain a high level of ethical behavior and confidentially of information when dealing with student and staff information. Assist in implementing classroom routines, including storing materials and aids, and cleaning up of work areas. Assist in the establishment of an appropriate behavioral climate within the classroom, also follows through in employing behavioral program strategies and techniques used in the classroom. Help students improve social skills. Assist with physical education, music, swimming, and health programs. Assist teacher in preparing materials for the day, or materials for learning certain skills. Perform all related services as needed. Participate in in-service training and educational programs in the form of workshops, seminars, and discussions.. Other duties as assignNew Road School, Lakewood, New Jersey September 2022 - December 2022Teachers Aid/AssistantResponsible for the overall supervision and daily class functionality as well as supporting the emotional well-being of the students.Reporting to the head teacher, duties include:PROFESSIONAL EXPERIENCE CONTINUEDPROFESSIONAL EXPERIENCE CONTINUED Escorts students on and off the bus and throughout the building. Discuss and collaborate with the classroom teachers to develop educational programs and methods to assist students with learning behavior and personal development. Assist students with the presentation of learning materials and training exercises. Monitors and assists students through drill and practice activities. Assist students according to their schedule for specials throughout the day. Assists students with toileting, diapering, lifting, and/or health-related procedures as required. May accompany students on field trips and SLE Placement. Monitors student classroom and playground activities, under the guidance of the teacher. Adheres to Remote Work Agreement when working from home. Attend all required staff meetings, and recommended training programs and conferences. Other duties as assigned by the teacher/principal and/or administration. Infinity Educational Programs, Brooklyn, New York July 2022 - August 2022 SYEP Project Based Learning Course InstructorThe SYEP PBL As an Instructor, developed a six-week PBL (Project Based Learning) Course for our Younger Youth (YY). Infinity offers a wide variety of PBLs to the NYC SYEP YY through an online platform, Mighty Networks. Created, hosted, and managed Mighty Network PB as well as Google Classroom. The position included the following obligations but are not limited to: Created a 6-week PBL (Global Cuisine) Provide the YY with 10 hours of remote work and two hours of live presentations Work with the OY managers to ensure completion of YY hours and monitoring of attendance Manage the Google Classroom for YY work upload Conducted 2 weekly Zoom meetings with YY & OY to ensure their work was being completed. Attended one weekly in-person event from July 5-August 13 Chaperoned one trip during the six weeks Report to supervisor weekly on PBL implementation Confirm OY hours weeklyNew Road School, Lakewood, New Jersey December 2021 - June 2022 Teachers Aid/AssistantResponsibilities as indicated above.County of Monmouth, Freehold, New Jersey January 2020 - April 2020 Human Service Specialist 1Responsible for completing Supplemental Nutrition Assistance Program (SNAP) eligibility determination-related activities, and helping clients access other services that could stabilize or improve the client's situation. Daily execute case management and case maintenance activities for a County-wide pool of SNAP clients in a heavy telephone environment and in person. PROFESSIONAL EXPERIENCE CONTINUEDPROFESSIONAL EXPERIENCE CONTINUEDReporting to the Human Services Supervisor, responsibilities include: Assist clients with the determination of initial and ongoing eligibility for transitional assistance programs and employment services. Perform all SNAP casework in an action-based first available worker process, through assigned queues in processing, phone, and in-person. Ensure all assigned tasks are accurate and complete to the farthest point of completion. Conduct interactive interviews; utilize the agencys PC-based eligibility system to obtain and verify client information. Perform all tasks related to case maintenance and case management, including assisting with additional assistance for benefits referrals to other state agencies, health care providers, and other resources to support individuals and families as necessary. Prepare and deliver explanations of eligibility decisions. Evaluate and monitor client cases to ensure compliance with applicable rules, regulations, and guidelines. PROFESSIONAL EXPERIENCE CONTINUEDCare Finders LLC, Marlboro, New Jersey August 2015 - January 2020 Home Health AideAtlantic Home Care is an independently owned full-service, licensed, home care agency. Our management team has a strong background in healthcare as well as personal experience in caring for older and disabled adults. Reporting to the Licensed Registered Nurse, responsibilities include: Personal Care including bathing assistance Assistance with grooming Assist with toileting and incontinence Perform Light Housekeeping Tasks (dust, vacuum, change linens, clean bathrooms, kitchen, laundry etc) Perform physical therapy in accordance with PT instructions Companionship and conversation Provide stabilization and assistance with walking Alzheimer's/Dementia Care Shopping; cooking and feeding of client Medication remindersBaciami Inc., Freehold, New Jersey January 2012  July 2015 Merchandiser RepresentativeBaciami Inc. is a renowned company in the sale of womens purses. Reporting to the Merchandiser Manager, responsibilities include:PROFESSIONAL EXPERIENCE CONTINUEDPROFESSIONAL EXPERIENCE CONTINUED Maintain on-floor stock levels and merchandising standards and planogram Builds displays; resets, placing price signage and point of purchase materials Work closely with each store to ensure special displays are in high-visibility locations Conduct returns to the vendor as needed Ensure displays are clean and presentable to customers Builds and maintains strong relationships with store personnel ICI Group Services Inc., Bridgewater, New Jersey January 1999-December 2008 Casualty ManagerICI Group Services Inc., a division of ICI PLC, a global specialty chemicals company in, London England with over 30,000 employees and worldwide facilities in 50 countries. Reporting to the Director of Risk Management, responsibilities include: Manage renewal of Domestic Casualty and Property insurance programs in the U.S. and Canada Servicing of North American business risk and insurance needs. Manage renewal of domestic policies, including Fiduciary, Fidelity, Travel Accident, Grain Storage, and Environmental Impairment. Manage service providers including brokers, insurers, and captive managers to ensure optimum cost-effectiveness of insurance and risk retention programs Manage activities of Third Party Claims Administrator with respect to Worker's Compensation, General Liability, and Automobile Liability claims. Review all Master Vendor Agreements to ensure compliance with group standards. Work with actuarial and corporate accounting to ensure proper funding of the Captive Insurer with respect to self-insured retention programs. Responsible for the administration of Domestic Letters of Credit and financial guarantees. Calculate and allocate premiums on certain business lines such as Director & Officers, Travel Accident, and Fiduciary. Responsible for the maintenance and placement of all domestic bonds. Manage the issuance of ad-hock Certificate of Insurance and Auto ID cards. Responsible for payments of all Monopolistic state invoices Track and identify Company history and legacy issues for insurance coverage purposes. EDUCATIONSullivan County Community CollegeLocheldrake, NYAssociate in Applied Science1988SPECIAL QUALIFICATIONS AND AFFILIATIONSMember: Risk & Insurance Management Society RIMS Jersey Chapter Crisis Prevention Intervention Trained (CPI) 2023References: Furnished Upon Request

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