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Click here or scroll down to respond to this candidateCandidate's Name
Palm Harbor, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLEOCT Street Address -PRESENTEXPERIENCEHIGH NEEDS MEDICAL BEHAVIORAL ASSISTANTHIGHLAND LAKES ELEMENTARY SCHOOLAssisted the classroom teacher by working with special needs children, allowing them to be part of the General Educaon Classes.I work closely with the classroom teacher as well as other specialists, such as reading and speech. I have an excellent relaonship with all of my colleagues as well as the parents of the students with whom I work. CUSTOMER SERVICE REPRESENTATIVE/ACCOUNT MANAGERSAINT GOBAINAs Account Manager, I worked closely with outside sales and other members of the distribuon team to grow exisng customers, and meet or exceed monthly sales quotas at the appropriate gross margin, while increasing customer sasfacon.Responsibilies included:Worked from customer specicaons to recommend the appropriate product based on availability and cost. In many instances this required me to cross them over to a dierent product that met all their requirements and could be shipped the same day.Responded to customer telephone and e-mail inquiries to discuss appropriate products for their applicaon.Recommended alternate products based on customer requirements to increase customer sasfacon and improve transacon protability. This oen allowed me to increase sales and average order size by means of cross-selling, add-on sales, and oering promoonal sales items.Worked closely with the warehouse to ensure products were shipped on me based on promises made to the customer. Noed the customer proacvely if the delivery was going to miss expectaons.Contacted customers following sa1es to ensure sasfacon and resolve any complaints.Please Note: I le this posion two weeks prior to the birth of my daughter. FEB 2014
MAY 2015SEP 2012 -JAN 2014CUSTOMER SERVICE REPRESENTATIVE/ACCOUNT MANAGERPACKAGE-ALL, BAYPORT, NYAs Account Manager, I worked cooperavely with outside sales and other members of the distribuon team to grow exisng customers and meet or exceed monthly sales quotas at the appropriate sales margin, while increasing customer sasfacon.Responsibilies included:Generang new and repeat sales by providing product and technical informaon in a mely manner. Determined customer requirements and expectaons in order to recommend specic products and soluons.Recommended alternate products based on cost, availability, or specicaons.Accurately processed customer transacons such as orders, quotes, and returns.Proacvely recommended items needed by customers to increase customer sasfacon and improve transacon protability.Increased sales and average order size by means of cross-selling, add-on sales, and oering promoonal sales items.Monitored scheduled shipment dates to ensure mely delivery and expedite as needed.Contacted customers following sales to ensure ongoing customer sasfacon, and resolve any complaint.Personal Note:I managed Package-Alls largest account, LNK, which was in dis-array when I began at the company. Upon leaving, LNK asked me to visit their company so they could personally thank me for my eorts. While organizing LNKs business, I also managed 160 addional accounts.I le Package-All when I moved to Florida.SEP 2006 -JUNE 2012CUSTOMER SERVICE REPRESENTATIVE/ACCOUNT MANAGERSARTORIUS STEDIM NA CORP, BOHEMIA, NYResponsibilies Included:Addressing customer service inquiries.Managed ve key accounts, (Pzer, Genentech, Shire, Lonza, and Merck) with yearly sales totaling in excess of $10M, while also managing customers in the Southeast US.Provided support for inside and outside sales, which included o Account Updateso Issuing quoteso Creang and updang weekly Excel reports of shipments and backlog for Sales, Product Managers, and Customers.Issuing Quality Nocaons and Return AuthorizaonsProcessing customer complaints and tracking the complaints throughout the complaint process unl the problem was reced. Working closely with the customers to ensure sasfacon with the outcome.Issuing Credits and DebitsSALES ASSOCIATE/CUSTOMER SERVICE/ORDER ENTRYGLOBAL STEEL PRODUCTS, INC. DEER PARK, NYResponsibilies Included:Answering customer inquiries regarding order status.Helped answer customer complaint issues.Provided support for outside Sales Reps with account and shipment updates.Coordinang shipments with the producon department, accepng and processing orders, processing commercial invoices, and administering warranes.Sole trainer for new hires. Successfully trained a minimum of ten new employees, some of whom followed the company when it move to its new facility in Georgia.Contacted customers following saels to ensure sasfacon and resolve any complaints.Please Note: In September of 2006, Global Steel relocated to Georgia SEP 2000
SEP 2006SKILLS and TRAININGProcient in Microso Excell, Outlook, Power Point, and Word.Extremely knowledgeable in SAP and MAS500CPR CeredEarned a Medical Behavioral Assistant Cercate |
