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Click here or scroll down to respond to this candidateCandidate's Name
Detroit, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated and motivated representative to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients. Reliable and driven, with strong time management and people oriented skills.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceVolunteer Youth AdviserOrder of Eastern Stars-Detroit, MIJanuary 2008 to Present Coordinate Youth Activities Facilitate FAFSA Workshops for youth and parents Coordinate and chaperone college tours for youth and parents Contact TracerCentury Technologies, Inc-Somerset, NJNovember 2020 to June 2021 Called and provided contacts with approved information on state/local quarantine procedures. Provided resources to identify local testing sites with in their county of residence. Collected and recorded information on symptoms into the CRM SAP- Salesforce Contact Tracer System. Handled confidential information with discretion and professionalism. State Of Indiana Benefit AdministratorConduent-Allen Park, MIOctober 2016 to January 2018 Gathered information, researched, and resolved customer complaints Assessed clients needs and provided status, guidance, and education for products and services. Served a leader by helping to encourage and educate on how and when to apply appropriate policy & procedures to best meet the needs of the client. Documented all call information according to standard operating policy and procedures. Customer SupportCase ManagerThe Resource Network-Hamtramck, MISeptember 2013 to July 2016 Case Manager for an affiliate of Michigan Works servicing residents from the city of Detroit. Linked, Monitored, and Coordinated services for clients. Crisis Management Consultant. Retention Specialist for Part-Time Employed Participants. Supervised Work Experience participants with The Resource Network. Outpatient Case ManagerLifespan Clinical Services-Livonia, MIJuly 2008 to June 2011 Trauma Focus Facilitator. Love and Logic Trainer. Gateway Hospital Liaison. Developed and Updated Treatment Plans and Social Assessments for clients. Linked, Monitored, and Coordinated services for clients and families. Foster Care WorkerThe Children's Center-Detroit, MIOctober 2006 to May 2007 Developed and Updated Treatment Plans for clients and families. Linked, Monitored, and Coordinated Services for the clients and families. Attended and testified in Child Welfare Court Proceedings. Supervised parenting time visits. Advocated in IEPC School meetings for clients. Collaborated with The Department of Human Services for Child Welfare Services. Personal AgentCommunity Living Services-Wayne, MIMarch 2000 to November 2005 Developed, Implemented, and Updated Plans & Social Assessments. Conducted Home Visits to monitor the health and safety of clients. Participated in Hospital Discharge Planning and IEPC's. Ensured ongoing training for home staff, providers, and day programs. Recipient Rights AdvisorCommunity Living Services - Wayne, MI Completed thorough Recipient Right investigations; Conducted Field Review Inspections and Site Assessments. Acquired an extensive knowledge of the Michigan Chapter 7 Mental Health Code; Trained Direct Care Staff. Collaborative work of caseloads with Adult Protective Services, Protection and Advocacy, Licensing, and Local Police.EducationMasters in Interdisciplinary StudiesEastern Michigan University - Ypsilanti, MIJanuary 2010 to April 2013Bachelors in Social WorkEastern Michigan University - Ypsilanti, MIAugust 1994 to August 1998Skills Crisis Management Case Management Process Improvement Time management Microsoft Excel Microsoft Word Microsoft Powerpoint Customer service Phone etiquette Typing Microsoft Office Developmental disabilities experience Microsoft Outlook Analysis skills Windows Quality control Project coordination Salesforce Manufacturing Negotiation Bartending Conflict management Writing skills Human resources Communication skills English Customer service Typing Supervising experience Windows Conflict management Microsoft Access Clerical experience Analysis skills Driving Data collection Project coordination Negotiation Warehouse experience Computer skills Communication skills Basic math Math Data entry Technical writing Leadership Documentation review Teaching Customer relationship management Telecommunication Porter experience Guest services English Human resources Relationship management Working with people with disabilities Cash registerCertifications and LicensesFirst Aid CertificationCPR CertificationSocial Work LicenseDriver's License |
