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Candidate's Name LinkedIn Monroe Twp, NJ
Construction Project Manager Profile
Dynamic, adept construction project leader with over 15 years of experience in overseeing all aspects of construction projects,
from custom homes and renovations to concrete and asphalt solutions.
Skilled at coordinating schedules, meeting deadlines, and delivering exceptional quality work. Demonstrated strong leadership by
effectively supervising employees and fostering a productive work environment. Expertise in financial management encompasses
payroll, estimating, and invoicing, ensuring projects stay on budget. Proven ability to collaborate with property management companies
and various stakeholders, further strengthening the ability to manage complex construction projects. Proficient in various technical tools
and software relevant to customer service operations, including Microsoft Office Suite, Salesforce, QuickBooks, and online support
platforms.
Areas of Expertise
Construction Project Management Site Operation Revenue Growth
Operations Management Resource Allocation Process Improvement
Risk Assessment & Mitigation Strategic & Business Planning Process Documentation
Team Building & Leadership Relationship Building & Networking Stakeholders Management
Client Acquisition & Retention Contract Negotiation & Management Market Trend Analysis
Key Accomplishments
Demonstrated dedication and adaptability with over 30 years of experience in construction management, consistently delivering
projects on time and within budget.
Applied extensive skills in scheduling, estimating, and project completion, providing valuable services and achieving great success
in the construction industry.
Significantly reduced churn rates by retaining clients through effectively resolving and de-escalating customer issues.
Career Experience
Alorica | Irvine, CA 2022 2023
Quick Books Customer Support Agent
Engaged with customers through phone, online chat, and email, delivering exceptional service and ensuring prompt responses to
requests for assistance. Maintained, updated, and protected customer information, adhering to privacy and security protocols.
Documented thorough notes to ensure continuity of service, contributing to a seamless customer experience.
Minimized downtime for customers by providing real-time troubleshooting via screen-share, quickly resolving technical issues.
Piloted the Saves program, offering valuable improvement suggestions that enhanced customer retention strategies.
Mentored and trained new employees, fostering a supportive learning environment and ensuring the smooth onboarding of new
team members.
Committed to continuous education and career growth, staying updated on industry trends and best practices to deliver superior
customer service.
Ensured issues addressed by the correct team through effective escalation and transfer of calls to appropriate departments,
leading to improved resolution rates and customer satisfaction.
Teletech | Greenwood Village, CO 2020 2021
Bank of America Customer Service Manager
Offered detailed and responsive customer service to Bank of America customers, addressing all inquiries and issues promptly and
effectively.
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Coordinated team efforts across multiple online platforms to facilitate seamless communication and service delivery.
Resolved customer issues efficiently and satisfactorily through proactive problem-solving, resulting in enhanced client
satisfaction.
Managed dispute resolution processes, successfully retaining clients and maintaining strong customer relationships.
Allen Contracting, LLC | Monroe Twp, NJ 2004 2020
Business Development Manager
Coordinated project management and scheduling, consistently meeting all deadlines. Designed and constructed custom homes,
additions, decks, and finished basements. Delivered comprehensive concrete, asphalt, and drainage solutions for commercial and
residential clients. Managed concrete work including sidewalk, step, and curb replacements. Oversaw asphalt projects such as road
paving, parking lot construction, and line striping. Implemented drainage systems by laying new pipes and building new catch basins.
Efficiently supervised and directed a team of 7-15 employees, ensuring efficient workflow and high-quality output.
Administered all aspects of payroll, estimating, and invoicing, ensuring accurate and timely financial management.
Collaborated directly with property management companies to fulfill various contracting needs.
Steered local fundraising initiatives to support community projects.
Education
NJIT Civil Engineering
Middlesex Community College
Technical Proficiencies
Microsoft Office Suite | Internet Research and Navigation | Microsoft Teams | Slack | Secure Remote Worker | VPN (Global Protect) |
Inbound/Outbound Call Systems | Salesforce | Quickbooks/Intuit | Chat Support Programs | Online Interaction Interface (OII) | Screen-
Share Technologies | Third Party Authenticators
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