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Click here or scroll down to respond to this candidateCandidate's Name
Crystal Lake, ILEMAIL AVAILABLEPHONE NUMBER AVAILABLEExperienced lead/administrator roles, held cross-trained positions at previous employment establishments. Titles/positions held include veterinary technician, receptionist, customer service representative, store sales representative, key holder, and service industry worker. Seeking a position I can contribute my developed skills and strong work ethic to a business offering opportunities for further professional experience and career growth.Work ExperienceRestaurant ServerGigi Wine Bar & Bistro-Barrington, ILJanuary 2024 to Present Used communication & problem-solving skills to resolve guest complaints & promote long-term loyalty. Worked exceptionally well in the busy, fast paced, work environment, while giving great customer service. Quickly learned POS system on handheld devices. Greet, sat, and recited chefs daily specials in detail and answering all menu questions. Always adding recommendations for food & wine pairing Provided wine bottle service and tastings at guests table Represented the restaurant professionally and of high standards while on and off establishment site Followed proper cleaning, sanitizing, and foodhandling procedures to maintain safety forall. Took credit card, cash, and gift certicate payments and gave cash transactions with use of POS system. Provided prompt service to customers in order to maintain high levels of satisfaction. Restaurant ServerThe Dock at Montrose Beach-Chicago, ILJuly 2022 to October 2022 Greeted customers, talked about specials, took drink orders, and made positive connections with guests Suggested appropriate food & drink pairings to increase per-ticket sales, along with upselling specialty drinks. Worked with kitchen staff to keep customers informed about unavailable dishes and wait times. Used communication & problem-solving skills to resolve guest complaints & promote long-term loyalty. Kept tables clean and tidy during and in-between guests occupancy. Always helping bussers when possible. Took credit card, cash, and gift certificate payments and gave the appropriate cash transactions change. Worked exceptionally well in the busy, fast paced, work environment, while giving great customer service. Quickly learned POS system on handheld devices.Client Service RepresentativeOld Town Animal Care Center-Chicago, ILJanuary 2022 to June 2022Responsibilities: Oversaw daily operations while training newly hired employees balancing end of day reports and daily acquired revenue providing exceptional customer service & successfully managingoperations by multitasking and extending help to other staff members in need navigating multiple software programs improving front office procedures with creative problem solving skillsand critical thinking demonstrating great attention to detail on official business documents maintaining a positive client/customer relationship and ensuring growth in client/customer loyalty. Client Care CoordinatorOz Animal Hospital-Chicago, ILDecember 2018 to July 2019 Assisted doctors w/ pets in clinic medical care, including but not limited to surgical procedures, dental cleaning procedures, wellness visits, diagnostic testing/lab testing Took detailed record of patients history and medical progress Provided exceptional customer service to pet owners Gave new pet owners necessary pet care information and tutorials Cross trained to perform administrative duties including, managing clinic emails, answering phones, record maintenance, payment processing, etc. Administering medication/treatment to patients Followed AVMA accreditation practicesReceptionist/Veterinary TechnicianCrystal Lake Veterinary Hospital-Crystal Lake, ILMay 2009 to May 2016 Assisted doctors w/ varies animal medical care Educated clients on pet health Front office duties: emails, answering phones, faxing documents Followed AVMA accreditation practices Managed scheduling for doctors, technicians, and groomer Processed payments and balanced end of day reports Provided excellent customer service Performed vet tech duties when needed or as scheduled Trained newly hired employeesEducationA.A.S. in Veterinary TechnologyPenn Foster Axia CollegeMay 2010 to May 2014High school diplomaCrystal Lake South High School - Crystal Lake, ILAugust 2002 to May 2006Skills Customer Service Communication skills Medical scheduling Front desk Customer relationship management Veterinary experience Administrative experience Cash Handling Multi-line phone systems Organizational skills Computer Operation Data entry POSCertifications and LicensesBasset CertificateJanuary 2023 to January 2026Illinois Basset certificate earned for serving in Illinois Food Handler CertificationSeptember 2022 to September 2025Food handler certificate earned for restaurant employment Veterinary AssistantPresentDriver's LicenseAugust 2023 to December 2025 |
