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EMAIL AVAILABLE  PHONE NUMBER AVAILABLEOperations Leadership ProfessionalOperational Leader dedicated to implementing proven methods to meet business performance expectations. Recognized for the successful implementation of tools to manage labor, cut costs, streamline safe operations, and increase productivity. Driven to be a servant leader and culture-setter, with a strong detailed approach to maintaining high threshold for business operations.Career ExperienceCANTWELL-CLEARY CO, INC. Elkridge, MDWarehouse Manager, January 2024  PresentHire, coach, and develop new hires and current employees on daily functions and new proceduresSupervise warehouse operations by managing 10 employees and 6 drivers, spanning 2 shiftsManage 10,000 square foot warehouse with over $5 million amount in inventoryCoordinate and correct the routing processes leveraging a circular approach to avoid retracing to reduce drive-time, gas spend, and mileage while also adding customers to routeCreated a new process and tracking system for receiving inbound shipments, checking-in drivers, auditing shipment, and documenting damaged products to improve accountability for each unitReplaced inventory accounting process with a new location number system; improved inventory accountability by updating process from 72 hours for 1 yearly inventory audit to 8 hours of 1 monthly inventory auditConduct inventory audits weekly to ensure accurate product counts, meanwhile enforcing FIFO and product life-cycle monitoring; target inventory dwelling past life-cycle and escalate to the sales departments and the President weekly creating accountability process for sales teamQuote and order 3P carriers for out-of-town shipments; log freight costs and directing customer inquiries to accounts payableAMAZON.COM Baltimore, MDOperations Manager, October 2022  December 2023Planned and executed daily operational strategies and labor plans; provide leadership to a team of 150+ associates and 5 area managers to successfully process ~150K packages daily while meeting defined metrics to include exceeding cost goals by 36%Developed employees people leadership and technical skills: Responsible for 21 promotions as well as driving a shift-wide manager retention rate +9% above site average in 2023Led sitewide quality initiatives; Spearheaded measures leading a 6-month charge in DPMO decrease from 18,000 to 3,680 decrease in packages missorted to wrong destinationsDrove safe practices in accordance with Amazon and OSHA policy; Launched safety initiatives to include team start-up audits catalyzing shift being named safest at the site in 2022 & 2023 with 0 serious injuriesArea Manager, February 2020  October 2022Responsible for the leadership of 180+ associates to include keeping associates on-task and assigning new tasks to move volume out of the facility by assigned departure timeAssigned to a stretch role as interim Operations Manager assisting with devising labor and processing plan as well as achieving target metrics set by networkPromoted employee engagement across the site: started the sites chapter of the Body Positivity affinity groupDeveloped shift employees through 1:1 coaching and the creation of employee development tools leading to shifts retention rate increasing to 12.5% above site average for manager retention rate as well as three promotions in 2022Innovated operational efficiencies with successes including increasing induct rates by 24% by eliminating wasteCreated a sitewide headcount tracking system leading to 25% decrease in on prem versus physical headcount mismatch.SYSCO FOODS Jessup, MD March 2016  February 2020Operations SupervisorEstablished procedures for management and verification of 115 out-going shipments per shift; developed streamlined SOPs leading to a reduction in error rate from 1/256 to 1/682 exceeding goal by 30%Enforced compliance with Sarbanes-Oxley regulations; sustained a $480M product inventory with less than 3.9% 2019 loss compared to 5.1% loss in 2016Lead 125+ employees by coaching, counseling, and disciplining while planning, monitoring, and appraising job resultsYRC FREIGHT Dundalk, MD June 2015  March 2016Terminal Outbound SupervisorManaged the efficient operation approximately 30 incoming loads daily; Increased critical time delivery by 2.5% to meet goalSupervised 10 + dock associates to effectively transload freight; decreased customer-reported errors by 15%UNITED PARCEL SERVICE Landover, MD November 2014  June 2015Operations SupervisorManaged a team of up to 10 employees to successfully and safely sort and process packagesAnalyzed performance data daily to report on KPIs and action accordingly; increased on time departures by 3.3% exceeding goal.=EducationFERRUM COLLEGE, B.S. in Management with minor in BusinessPledge Marshall, Sigma Alpha Kappa; Player/Coach, Intramural Sports; Participant, Work-Study Program