Candidate Information Title Customer Service Project Management Target Location US-AZ-Tucson Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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EDUCATIONProject Management Certification,Coursera Project Network- Howard UniversityULACIT, Latin American University for Science and TechnologyPanama, Republic of PanamaBachelor of Business AdministrationGraduated: 2009East Bay High SchoolRiverview, FLHigh School DiplomaGraduated: 2005Eennie Mae WallerOBJECTIVEProject management professional with extensive experience in customer service, business management, and creative coordination. Seeking to leverage my skills and experience to effectively manage projects and improve operational efficiency in a dynamic organization.CONTACTPHONE:PHONE NUMBER AVAILABLEADDRESS:5951 E Linden Pl Tucson AZ 85712EMAIL:EMAIL AVAILABLEWORK EXPERIENCEComfort Suites Sabino CanyonCustomer Service / Front DeskSeptember 2021  June 2024Managed guest stays and requirements, coordinated reservations.Foster a collaborative and productive team environment, resolving conflicts and ensuring effective communication among team members.Oversaw upgrades and ensured client satisfaction.Handled corporate account contracts.Health IT Tek LLCProject ManagerMarch October 2019- September 2021Developed detailed project plans, including scope, objectives, timeline, and resource allocation.Assemble and lead project teams, assigning tasks and responsibilities.Maintain regular communication with stakeholders, providing updates on project progress, risks, and issues.Dash (Previously Known As DARKCOIN)Interpreter and Business CreativeJune 2016  October 2019Served as a business creative, idea manager for digital markets.Coordinated with stakeholder requirements and expectations were met throughout the project lifecycle.Managed logistics for stands at trade shows and explained services to clients. Attended events, seminars, and conferences.IQuoteXpressCustomer Service ManagerNovember 2009  May 2016Managed customer service for a SaaS company.Address and resolve issues and challenges that arise during the project, ensuring minimal impact on project goals and timelines.Tracked prospects, conducted follow-ups, and resolved customer concerns.Address customer complaints and issues promptly to maintain high levels of customer satisfaction and retention.XM Satellite Radio for Client Logic PanamaCustomer Service RepresentativeJune 2007  May 2008Responded to customer inquiries and upsold services.Track and analyze key performance metrics, such as response times, resolution rates, and customer feedback.Prepare and present regular reports on team performance and customer service outcomes to senior management.Provide ongoing coaching and development to enhance team performance and ensure high-quality service delivery.SKILLSCreative expression, writing, and outside of the box thinkerTime management and organizational skillsAnalytical skills to identify issues and develop effective solutions quickly.Proficiency in identifying potential risks and developing mitigation strategies.Attention to detail to ensure all project aspects are accurately planned and executed.Excellent listening skills and empathy.Promotion and company growth strategies.Proficient in MS Office (Word, PowerPoint, Excel).Strong computer skills.Familiarity with project management software and toolsOffice Equipment and technologiesTime management and organizational skills.Languages: English, Spanish, Italian