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Cell: PHONE NUMBER AVAILABLE - EMAIL AVAILABLECareer FocusHighly motivated Operations Manager with 15 years of experience in big box retail stores, building teams,budget planning, staffing, customer service, logistics, and sales.Summary of SkillsInterviewing and StaffingTraining and DevelopmentLogistics and Incremental SalesForklift CertifiedFluent in SpanishComplex Problem SolvingFranklin Covey Time ManagementAccomplishmentsSales and PromotionPlaced in top 5 in store sales in the regionBuilt relationships with various media groups to promote salesReceived ''Team of the Quarter Award'' for sales and customer service improvementsProcess ImprovementsAchieved a 17% increase over LY in imonitor yearly country QC KPI's resultsImplement and assist with new working routine process in various departments in order to improve operational excellence and drive cost down.Granted passing scores on external audits by implementing BEST METHODS ENHANCEMENTTraining and DevelopmentCoached and developed 3 associates to Assistant Store Manager levelProfessional ExperienceUnit People Planning Specialist / Kitchen Production Manager / Interim Facility ManagerOctober 2019 December 2021IKEA Hicksville, NYDeveloped and Implemented staffing needs within store and according to budget aimed to increase efficiency and co-worker availability to assist the many visitors.Develop and Implemented sales forecast and goals for the restaurantImplemented safety guidelines as per US FOOD SAFETY MANUALPerform and process weekly payroll and ensure payroll accuracy with in the store.Monitors IKEA EMPLOYMENT STANDARDS according to company guidelines aimed to mitigate potential losesDeveloped strong relationships with recruitment teams in order to expedite hiring and staffing needsAssist in facilitating training classesTrain new leaders in KRONOS and IKEA pay practice.Managed contracts negotiations between IKEA and external vendorsManaged the upkeeping of entire building including HVACs, Elevators and Generator.Active Selling LeaderOctober 2017 to April 2019IKEA Hicksville, NYIncreased Sales and overall Customer Satisfaction by Implementing ADD-ON strategy aimed to increase Avg. ticket and Avg. items per ticket on order to promote a healthy P&L and increase overall GMImplemented finance strategy aimed to increase SALES by offering payment options with the STORE branded cardsImplemented monthly trainings in order to increase competenceOctober 2013 to October 2017IKEA Hicksville, NYManage the staff and activities of the Administration department, including training,scheduling and performance managementResponsible for the facilitation, education, implementation, and review across all departments in administrative routines and working methodsEnsure that the Administration Team maintains a safe, clean and orderly store in shape as new and compliant with internal standards and external regulationsAssist departments to establish, implement and sustain routines to ensure Administrative Rules & Guidelines are achievedPartner with Store Management Team to help analyze, create, or influence change if necessary; focus on making routines simple and translating the business effects into simple languageResponsible to ensure all areas of the store are in compliance with the 4 eye principalManager EngineeringMarch 2012 to October 2013Warwick Hotel New York, NYAssign tasks to associates, staff projects, track progress and update managers, partners and clients.Developed a Preventative Maintenance Program to reduce the amount of calls on a day to day basis and improve guest relations scores on the Market Metrix.Conduct daily operations meetings with engineering staff to discuss areas of opportunity and goals.Calculate, prepare, and issue bills, invoices and account statements according to established proceduresDevelop partnership with Housekeeping and Front Desk to achieve 100% room readiness and improve guest satisfaction scores.Work with Project Office to execute room renovations which includes wiring new Lutron devices,plumbing electrical, painting,plastering, moldings,picture hanging and furniture placementOperations Mgr.August 2008 to August 2011Marshalls New York, NYMember of Regional Rapid Response TeamLead Operations Manager in the highest volume store in the chainActed as a liaison between various employment agencies to maintain optimal staffing requirementsCompiled financial reports pertaining to sales, expenditures, profit and loss for quick analysis by upper Management.Trained and developed associates for future advancement opportunities.Reconciled and reported discrepancies found in HR records.Conducted weekly audits in sales and operations to ensure complianceCreated schedules for specific business needsResponsible for conflict resolution with customers and associatesImplementation and adherence of all OSHA regulations Assessment and placement of new and existing employeeAssisted in new store openingsActing Store Manager/Operations ManagerAugust 2006 to August 2008Home Depot College Point, NYResponsible for managing and meeting monthly budget, including profit recovery and sales increasesResponsible for total store scheduleTrained and developed employees for advancement opportunitiesOversaw all aspects of operations including logistics, HR, inventory levels Performed daily audits and analysis to prevent potential loss.Certified employees for all machinery operations per OSHA requirements.Ultimately responsible for customer and employee relations Held weekly operational meetings with team to discuss opportunities.Assisted in a new store openingOperations/Merchandising Mgr.October 1994 to March 2006Bed Bath Manhasset, NYOversaw all aspects of in-store operations, including HR functions, managing payroll, interviewing, hiring and scheduling.Managed in-store logistics, invoice reconciliation and inventory processes in a $19 million store.Responsible for maintenance of both selling and non-selling areas.As a Merchandising Manager: ordered all merchandise pertaining to my departments, trained and developed my team for advancement,Analyzed sales and created strategies to grow under-performing departmentsAssisted in new store openingsEducationCriminal Justice, 2001John Jay College New York, NYMathematics, 1998William H. Taft High School Bronx, NY, United States |
