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Candidate's Name
Street Address  E 12th StreetDes Moines,Iowa Street Address
PHONE NUMBER AVAILABLEExperienceNovember 2023-March 2024Iowa Workforce DevelopmentCustomer Service RepresentativeAnswering inbound calls.Answering questions regarding unemployment benefits.Assisting customers change address, phone number.Assisting customers file weekly claims.Fast paced environment.Navigating multiple screens and tasks.December 2015- January 2023Behavioral TechnologyDirect Care WorkerAssisting Mentally Challenged Adults.Assisting Residents with basic care needs showering,getting dressed.Assisting Residents going to work in the Community.Making sure they follow their daily schedule.Make sure they follow their diet.November2008- December 2015ADT Security ServicesCustomer Service RepresentativeAnswering Inbound and Outbound calls.Answering calls at a fast paced.Dispatching Police, Fire,EMS.Talking to upset customers.Working through difficult situations.Navigating through multiple screens and scenarios.EducationFebruary 2000-March 2000Des Moines Area Community CollegeCMA, CNAAttended DMACC and obtained my CNA and CMA certificates.