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Click here or scroll down to respond to this candidate1Candidate's Name
Street Address NE 169th Ct.Vancouver, WA. Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEEDUCATION Bachelor of ScienceWashington State University, Pullman, WAMajor: Biology Minor: PsychologyM.S.Linfield College, McMinnville, ORMajor: Computer Information SystemsEXPERIENCE Telehealth Portfolio Manager, 3/2016 presentKaiser Permanente NW- Telehealtho Leads, on behalf of executive Sponsor(s), the development of comprehensive and strategic business cases with cost/benefit and implementation complexity dimensions of proposed projects that will achieve specific goals in the Region's Strategic Plan.o Effectively manages complex cross - departmental/organizational projects/initiatives through planning and implementation with Health Plan, Northwest Permanente and Labor (as needed). Supervises members assigned to the project/initiative Team and is accountable for quality outcomes. o In my role as Project Team Leader, I take on the responsibility of identifying and addressing both known and unforeseen challenges. I conduct thorough research, summarize relevant information, and collaborate closely with key stakeholders. The ultimate goal is to furnish our Executive Sponsor(s) with well-informed insights, enabling them to make informed and timely decisions that drive the progress of our projects and initiatives. Additionally, I prepare and deliver comprehensive reports that include detailed analysis and actionable recommendations. o Acts as a communication liaison between the Executive Sponsor(s) and the project/initiative Team and represents the executive's point of view. Makes decisions on behalf of the Executive Sponsor(s) for the project/ initiative assigned within established parameters.o Accountable to Executive Sponsor(s) for bringing in the project/initiative on-time, on-budget and establishing a plan at the end of the project to hard-wire the gains made. o Prioritizes proactively, manages resource allocation, and demonstrates ability to leverage the Region's resources. o Demonstrates and leverages healthcare knowledge in Care Delivery and/or Health Plan to serve as a thought partner, and in some cases, a thought leader in finding a path to achieve extremely challenging goals associated with the Regional Strategic Plan.o Manages and develops team members from both a professional and personal standpoint (e.g., coaching and mentoring) to increase their overall effectiveness and value to the company. o Assists in the design and implementation of a consistent program/project management methodology for use throughout the Region. Leads process improvement efforts within Marketing, Sales and Business Development to ensure improved quality outcomes.Manager, Ambulatory Care Informatics 3/2016 01/2021 Kaiser Permanente NW, Ambulatory Nursing & Optimization o Provide suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.o Manage information relevant to forecasting businesss future technical and operational information needs. o Manage business and/or technology plans to ensure capability for alignment with business unit and KP's national and regional strategies.o Manage the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment. o Manage the implementation of technology or business process integration plans. o Provide support to senior leadership by providing information regarding business systems, data and process initiatives.o Manage systems and business process activities.2o Build KPHC (Epic) documentation tools.o Provide support to senior leadership by providing information regarding business and technology issues. o Lead and coordinate inter- and intra-departmental systems integration activities. o Provide consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations. o Manage resources to ensure deliverable due dates and requirements are met. o Manage a team of professional (Epic Certified RNs, Program Managers) including hiring, terminating, mentoring and conducting annual performance reviews.Senior Epic Analyst/Beacon 2/2013-2/2016Providence Health & Services, Epic Administrationo Epic Healthcare Information System experience.o Epic Beacon Certified.o Epic Ambulatory Honors proficiency.o Epic Reporting Workbench (RWB) proficiency in progress. o Successfully deployed and configured Epic Beacon system for 2 hospitals. o Epic Upgrade Implementation for the 2nd largest healthcare organization in the United States. o Accountable for Optimization, Enhancement, BCA report builds and Production Support. o Configured and built Beacon Protocols.o Production support and troubleshooting of various issues for Beacon owned departments. I.T. Marketing Director 2011-2012Comodo Group, Inc., Jersey City, NJ.Plan, develop, implement, manage and review marketing strategies for products and services offered by Comodo.Implement a process and associated templates for the delivery of new marketing programs and campaigns such as: Market Research, Program Requirements, engagement with the Marketing Services team, and Success Metrics (KPIs).Manage recurring cross functional team meetings to track status of deliverables related to each program or campaign.Manage individual Marketing Managers as appropriate.Manage a budget and deliver according to plan. Improved the conversion rate by 1.2% within 11 months which translated to additional revenue of $3.8 M20 direct reports. Management of large international and domestic teams, projects and departments.Deliver dashboards that track the success metrics of each program and campaign. Senior Application Analyst / Project Manager 2004-2011 Information Technology DepartmentACS Healthcare Solutions (Xerox), Vancouver, Washington 2004-2009. Southwest Washington Medical Center 2009-2011Provide user training for large groups and support for multiple applications. Worked extensively with Physicians, End Users and Vendors to maximize the benefits of systems by understanding business needs and application functionality for Utilization Management, Diagnostic Imaging, Decision Support, Surgical Services, Quality Care Resources, Laboratory and Family Birth Center departments.Create and maintain all necessary documentation and training materials for application implementation and changes.Key member of team that built, tested, implemented, and supported anesthesia documentation system used by anesthesiologists. Troubleshot issues, solved problems, designed processes, and documented workflow.Manage projects to implement: Diagnostic Imaging system, HEO, HSM, McKesson Anesthesia Care system (MAC), Quality and Utilization Management system upgrade, DRG Compliance Documentation system, and Medical Staff Credentialing system build.Received the 2011 Employee Excellence Award at PeaceHealth/SWMC.Manage projects implementing various applications for multi-disciplined groups. Defined requirements and scope, coordinated software and hardware installation, executed unit and integration testing, developed procedures and trained users.Gather requirements for version upgrades, create gap analysis and deliver effective and practical technical solutions for the business needs. Design, validate and confirm new or changed functionality with the application environment.Work with management and staff across the organization to define and document reporting needs.Develop and support financial and clinical reports and forms from various systems. 3Test, implement and support interfaces between disparate systems using Health Level 7 (HL-7) compliant communications and an interface engine.Systems Specialist 2003-2004Utilization Management DepartmentSouthwest Washington Medical Center, WashingtonNew system implementation Project Lead. Act as liaison between CM and the I.T. department to solve issues concerning interface, software upgrades and hardware. o Responsible for SQL and Crystal 9.0 report design and generation, building and maintaining web pages and trouble shooting various applications.o Develop system procedures, data dictionaries and training tools appropriate to the department goals and initiatives. Laboratory Support Technician, Southwest Washington Medical Center, 1997-2003. Mental Health Therapist, Providence Portland Medical Center, 1997-2001. SYSTEMS BACKGROUND Programming Languages: SQL, PL/SQL, HTML, Java, Visual Basic. Hardware/OS: PC (DOS, Windows 2000/XP).Databases: SQL Server, Oracle, MS Access.Networking: Basic knowledge of Novell and NT network operating systems and TCP/IP protocol. Office Applications: Microsoft Outlook, Excel, Access, Project, Word, Visio, and Crystal Reports. Other: Epic, McKesson suite, Midas, Midas Seeker, Visio, Crystal Reports 9.0, Together 5.5, Star/HBOC, Star Vista Reports, Star Physician Portal, AquaData, Cerner, ColdFusion, Citrix, CERME, HL7, Docusys, MAC (McKesson Anesthesia Care), HSM, and Veriphy. |
