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SUMMARYSKILLSEXPERIENCEAYANA(LATRISA)MULDROWONEALEMAIL AVAILABLEPHONE NUMBER AVAILABLEAnchorage, AK 995155+ years in Recruitment 10+ years of Supervisor experience. 20+ years of Customer Service experience. 7+ years in a call center environment. Excellent verbal and written communication skills. Strong leadership, coaching, and management skills. Exceptional problem solving, investigative, organizational, and analytical skills. Ability to multi-task and manage various projects with minimal supervision. Extensive knowledge and experience with the Federally Facilitated Marketplace and Medicare. Adept at managing the entire recruitment lifecycle, collaborating with hiring managers and implementing optimal hiring and branding strategies. Driven to devising and implementing successful recruiting strategies to build candidate pipelines and attract top talent. Adept at using traditional and online platforms to source candidates. Experienced with job fairs, recruiting events and college campus approaches. Human resource management systems Candidate pipeline development Background checks Applicant sourcing Project recruitingICIMS and Greenhouse Applicant Trackingsoftware Compensation packages College recruiting Resume scanning Microsoft Office expertise Employment verification IT recruitment trends Employment listing management Candidate pre-screening State reporting procedures Employee Hiring Employee Relations New Hire Onboarding Decision Making Applicant Qualification Employment Data Tracking Employee Orientation In-Person and Telephone InterviewingRemote Conferencing andCommunication Drug Testing Microsoft OfficeHR RECRUITER ANALYST II 11/2022 to CurrentState of Arizona/DEMA - Phoenix, AZ Sourced, qualified and conducted screening interviews with job candidates. Interviewed job applicants to obtain information on work history, education or job skills. Scheduled or conducted new employee orientations. Reviewed employment applications and job orders to match applicants with job requirements. Hired employees and processed hiring-related paperwork. Contacted job applicants to inform of application status. Selected qualified job applicants or referred to managers to make hiring recommendations.Prepared or maintained employment records using human resources management system software. Analyzed employment-related data and prepared reports. Interpreted and explained human resources policies, procedures or regulations. Administered employee benefit plans.Informed or trained management on interviewing, performance appraisals or documentation of performance issues.Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws. Maintained positive working relationship with fellow staff and management. Informed job applicants of duties and responsibilities, compensation and benefits. BEHAVIORAL HEALTH TECHNICIAN 08/2022 to CurrentProsper/HOPE Arizona LLC - Avondale, AZ Documented behavioral incidents to keep accurate records. Documented patient behavior, interventions completed and patient response to interventions.Established and maintained professional working relationships with clients, staff and public. Completed patient reports daily and submitted to management for evaluation. Educated clients on important life skills, housekeeping and food preparation. Completed daily client rounds and tracked client movements. Cultivated relationships with fellow staff members to enhance team collaboration. Performed searches of resident belongings prior to admissions and throughout stays. Maintained client and employee areas in good working order and with adequate supplies. Conducted searches of clients upon return to facility. Identified and addressed individual mental health challenges to support patients. Verified patient health history and contact information for chart accuracy. Interviewed new patients to complete admission forms and assess mental health status.Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.RECRUITER/SOURCING ANALYST 08/2022 to 10/2022State of Arizona/DES-DDD - Phoenix, AZReviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.Created and maintained positive relationships with hiring managers and HR business partners. Provided hiring status updates to HR and managers for comprehensive oversight. Managed candidate activity within Applicant Tracking System (ATS). Contacted job applicants to inform of application status. RECRUITER/TALENT 12/2021 to 06/2022TKC HoldingsConsults with hiring managers to activate post requisitions that accurately reflect the duties, responsibilities, education, training, certifications, experience and security classifications required for positionsInterviews, screens and evaluates external and internal candidates for job openings to identify applicants who fully meet the position requirements of posted requisitions and refers them to hiring manager for considerationActs as liaison with outside vendors and community-based organizations to assist in recruiting efforts Coordinates and participates in job fairs Contacted qualified individuals to request applications Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.RECRUITER 09/2021 to 11/2021Wayfair Wayfair RemoteReviewed referral candidates and contacted qualified individuals to request applicationsCommunicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations Brought in well-qualified, multifaced job candidates to fill open positions Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants Organized applicant drug tests and obtained results Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports Managed and updated recruitment ATS and CMS software Contacted job applicants to inform of application status. LEAD RECRUITER 07/2019 to 08/2021Maximus Federal - Phoenix, AZ Responsible for full cycle recruiting for regular and, full-time positions Consults with hiring managers to activate post requisitions that accurately reflect the duties, responsibilities, education, training, certifications, experience and security classifications required for positionsInterviews, screens and evaluates external and internal candidates for job openings to identify applicants who fully meet the position requirements of posted requisitions and refers them to hiring manager for considerationMakes employment recommendations based on information developed through prescreens, interviews, reference checks, applications, and resumes, ensuring the compensation offer is competitive, internally equitable, and affordable Coordinates and actively participates in the selection of the final candidates Completes or coordinates on-boarding processesEnsures all phases of the recruiting process are conducted in accordance with MAXIMUS and MAXIMUS Ethics, Legal and Human Resources policiesEnsures that MAXIMUS' internal applicant tracking system is maintained and completed; applicants are dispositioned according to OFCCP guidelines; internal candidates are dispositioned and contacted appropriately; and, interview reports are completed accurately Creates and places employment ads in newspapers and websites, etc Runs queries of automated systems and provides information to management as requested Coordinates and participates in job fairs Maintains a high level of confidentiality in all tasks Maintains a cooperative relationship with departments throughout MAXIMUS and its clients to ensure that fair employment practices are followedServes as an internal consultant regarding staffing needs and projections and advises on the best course of action to fill open positionsConducts regular follow-up with MAXIMUS and clients' personnel to determine the effectiveness of recruiting plans and implementation Participates in special projects as required Develop knowledge of the marketplace to ensure competitiveness in hiring Acts as liaison with outside vendors and community-based organizations to assist in recruiting efforts Administer and coordinate employment offers and background checks Manage recruiting activities, correspondence, and data analysis through an applicant tracking system Administer and analyze pre-employment assessments and references Manage employment offer process Manage the new hire setup process, including new hire paperwork Assists the Human Resources department on other assignments and/or special projects as requested Travel to company locations and client sites may be required Assists in the preparation and delivery of New Hire Orientations. CALL CENTER SUPERVISOR AND RECRUITER AMBASSADOR 07/2016 to 07/2019 Maximus Federal - Phoenix, AZ Supervise, develop, and coach CSRs to assure quality, productivity, and attendance Utilizing company values, I continue to grow as a role model Enforce SOPs Take Marketplace Senior Supervisor Calls Track and record attendance utilizing the Attendance Tracking Tool Review and approve or reject timecards according to CCO Policy Successfully track training in myLMS and CCO Learning, ensuring that all training is completed in a timely manner to meet Service Level AgreementsSuccessfully track adherence via RTA, ensuring that CSRs are following their schedule in WFO to meet Service Level AgreementsRecruiting Ambassador for HR Recruiting department interviewing and hiring CSRs  assisted recruiters with various steps of the application process including check-in, typing tests, schedule selection, and ensuring candidates completed all necessary onboarding documents Build rapport with peers, subordinates, and management Adaptable and flexible to constant changeProven ability to multi-task and exceed expectations while maintaining a positive attitude Assume leadership responsibilities for department tasks and contact center activities Took calls and floor walks to support Contact Center Operations Maintained the Daily Training Report (DTR) and completed weekly status reports. WEBCHAT TECHNICAL SUPPORT/COSTUMER SERVICE SPECIALIST 09/2014 to 07/2016 General Dynamics Information Technology Inc - Phoenix, AZ Provided superior customer service and provided peace of mind TTY Communication Assisted beneficiaries with the enrollment process Resolved beneficiaries' issues Kept up with current training modules in CCO Learning, MyLMS, and HTKR Floor Walking to assist with helping other CSRs during calls Handled chats/calls for Marketplace Health Insurance. CAREGIVER 08/2014 to 01/2016OMINI INC. HOME HEALTHCARE - Tempe, AZ Med administration Meal Preparing Helping with Daily living skills House cleaning Daily charting and filing.DATA ENTRY SPECIALIST 02/2004 to 08/2014SW GENERAL AMBULANCE - Scottsdale, AZCompleted accurate and efficient data entry and database updates to support business operations. Identified, corrected and reported data entry errors. Scanned and stored files and records electronically to reduce paper files and secure data. Exceeded quality goals to support team productivity. Identified errors in data entry and related issues by mentioning to supervisors for resolution. Documented data entry completions in corresponding logbooks. Created reports and audited charts to maintain concise records. ASSISTANT MANAGER 09/1999 to 03/2001JCPENNEY - Phoenix, AZ Supervising crew members Scheduling Cashier Gift wrapping Catalog ordering.EDUCATION ANDTRAININGUniversity of Phoenix - Phoenix, AZAssociates DegreeSports Management, Health Management, 03/2012