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Click here or scroll down to respond to this candidate96 Pleasant St.Norwood, MA. Street Address
Phone PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLECandidate's Name
ObjectiveSeeking the open position that allows me to utilize my seven plus years of customer service and leadership experiences, which I have attained in the retail and retirement service market.Work ExperienceSeptember 2021- Current VOYA RemoteClient Relationship ConsultantTypically have 2-4 clients Large Corporate Market PlansEnsure best practices used across clientsBack up structure for client coverage2nd level of client day/day contactResponsible for monthly client reportingInternal/External Audit supportProblem resolutionParticipates in regularly scheduled client calls and on demand meetingsAvailable to participate in service reviews2010- August 2021 VOYA Braintree, MASr. Record KeeperSelected into the Leaders, Emerging, Achieving and Developing Program (LEAD), where an array of skills are developed in order to become an effective leader and or manager. Through this program it will provide ways of coaching, team motivation and communications, among others.Omni Plus experience in processing high volume transactions related to operations functions in a timely and accurate fashionExperience with assisting in providing detailed and accurate resolutions of any escalated tasksExperience working in Operations, on a Plan Management teamStrong understanding of defined contribution and defined benefits plansUnderstanding of rules/regulations around contribution limits, plan loans, withdrawals, and plan documentsAble to interact with a diverse group of individuals across all business unitsCommunicate and follow up with other associates to ensure issues are resolved and communicated to customers in a timely mannerAble to work independently and in a team environmentDetailed oriented and have strong analytical thinking, communication skills, organizational and math skillsParticipating in training and ongoing professional development such as processing addresses changes, Loan Reamortization, beneficiary maintenance, maintenance (demographic changes) and enrollment tasks. Also, process the reissuing of Stale Dated Purged Checks.Provided training presentations, with new systems to new Voya employees in New York City2009- November 2010 ING Quincy, MAPlan Administration/State of Minnesota PayrollsProcesses and posted semimonthly, monthly and weekly payrolls, through an Omni application and the State of Minnesota payroll siteEnsures that all payrolls are posted accurately and meet SLAsRequest ACH and wires from the state employees agencies and local companiesCommunicate via email or phone any and all payroll related issues to ensure that monies are applied correctly and accurately to the participants account2006-July 2009 Citistreet/ING Quincy, MACheck Processor/Imaging ConsultantProcess and scan 401-k loan and rollover checks into Power ImagingDocumented and filed all loan and rollover applicationsEnsured that all loan applications are properly separated with barcodesManually print and deposit all loans, rollovers and payroll checks19982005 Wal-Mart, Inc. Chalmette, LADepartment ManagerEnsures quality customer service to the customers and associates.Implemented training courses for new associates- performance, productivity, and profitability.Creating new and improves ideas of new/promotional products to drive sales.Managed 5 associates in my department.Organized annual departmental meetings to discuss the weekly/monthly increase.19961997 College Delgado Community New Orleans, LAInput Data ClerkThe JTPA programFile and recorded all annual program reports, finances, and schedules.Organized annual meetings, regarding state funded programs and schedules.Education20012003 Delgado Community College New Orleans, LAAssociates, Business Administration.High Achievements Awards.2005- 2006 Bunker Hill Community College Boston, MACertificate Program, Medical Billing & CodingInterestsYouth Minister, shopping, swimming, exercising, reading, computersAccomplishmentsWhile working with Citistreet, into INGI was a member of the Employee Resource Group, where I was able to learn the culture, core values and expectations as an employee. The Employee Resource Group was designed help every employee learn and develop their career path within the company. After being a member for two years, I was offered a leadership role as a chair of the African American Employee Resource Group. After, serving as Chair, Ive gained a tremendous amount of employee engagement and understanding the culture of the company. |
