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Click here or scroll down to respond to this candidate SUMMARYSenior level Technology leader with proven track record of leadingtechnically diverse resource teams to deliver superior service andinnovative technology solutions across multiple continents. ExtensiveProject Management with vendor oversight, service delivery, anddemonstrated drive to achieve goals. Experience building and managingrelationships that leverage investment and augment alignment of technologyand services with the business. Considerable experience drivinginnovation, integration, and development of people, policies, optimization,modernization, and procedures.Key Strengths and Experience in the following:|Leadership |Project Management |Asset Management ||Collaboration |Vendor Management |Budgeting & Cost Control ||Resource Management |Strategic Planning |Customer Service ||Process Optimization |Service Delivery |Infrastructure ||Team Building |Documentation |RFI/RFP Process |Management and functional support areas have included: Infrastructure,strategies, and operations. Building, managing, and directing high impactteams of Architects, Engineers, DBA's, Developers and Service Techniciansin support of distributed global environments, PaaS/SaaS. Network, Telco,Systems (physical/virtual), Backup Systems & Disaster Recovery, Emailplatforms, Desktop Engineering. Facilities, Cabling, Security,UPS/Generator/APC PDU's. 3rd Party Vendor Management, Sourcing, Contractnegotiations, Inventory, and Asset Management.Managed people, projects, processes, and vendors for high-profile, complex,multi-functional projects, spanning multiple locations across the globe.Designed, provided guidance, and chaperoned solutions throughimplementation and hand-off. PROFESSIONAL EXPERIENCETEKSystems - Contracted to Ameritas, Lincoln NEProject Manager, November 2023 - June 2024Responsible for Project Management of Financial Modernization projectswhich include automation and security of internal and external resources, 3-5 year roadmap for Financial enablement, and interactive reporting toolsthat enable users to gather quick insights to drivers of expense changesfor managing products and investments. Streamline processes, reportingstructures, and architecture. Work with a cross-functional team ofBusiness Analysts, Developers, Operations, and Stakeholders to ensureautomation results provide value to the business. Provide support to theProgram and Portfolio Managers. Utilize both waterfall and agilemethodologies with JIRA kanban boards to track tasks. Provide status onproject health twice monthly.TEKSystems - Contracted to Intrado Corporation, Omaha, NESr. Project Manager, August 2020 - October 2023Responsible for Project Management of strategic infrastructure projectswith cross-functional teams for Shared Services, Finance, ITconsolidations, and Segmentation projects across the globe using waterfalland agile methodologies. Major projects included: . Migrations to Azure . Finance centered RPA COE with aggressive acceleration of 3 finance centric RPA initiatives. . Migration to Oracle NetSuite ERP . ServiceNow transition to JIRA Service Management (JSM) . Data center builds, co-locations, and closures within APAC and North America to include Asset Management. . ACI to NX-OS migration within the primary and secondary data centers . Arbor DDoS global implementation and licensing for all incoming internet points . Segmentation projects that included ServiceNow, Everbridge, Big Fix, and public DNS with optimal licensing asset management and utilization. PROFESSIONAL EXPERIENCE (continued)Dynamo LLC, Omaha, NEPre-sales Solutions Consultant, April 2020 - August 2020Sr. Project Manager, July 2018 - April 2020- Contracted to Omaha PublicPower District, Omaha, NEProject Management of strategic Network and Radio Services that includedhardware, software, IOS, inside/outside services and Vendor management.Performed impact analysis and Developed business partnerships, interfacingwith all departments and personnel at all levels of the organization.Participated on the team appointed to define PMO Framework methodologies.Major projects included ACI foundation implementation and migration, CiscoUnified Communications/SIP/SBC's/WebEx/Jabber Enterprise implementation anddeployment across 37 locations, Edge and Core router replacement at primaryand secondary data centers. Access layer switch replacement and VendorManagement.West Corporation, Omaha, NESystems Engineer, Implementation Solutions, September 2015 - July 2018TEKSystems -Contracted to West Corporation, Omaha, NESystems Engineer, Implementation Solutions, March 2015 - September 2015Engineer, design, and oversee implementation of business platforms andsystems, analyze system architecture to determine areas for improvement oradditional functionality, and provide recommendations to West and theirclient's. Work with project teams, technical teams, and clients throughoutthe project life cycle to deliver services as defined in the Statement ofWork (SOW). Document the solution from cradle to grave and coordinate hand-off to IT Operations for on-going support. Establish businessrelationships and technical contacts. Interact with all levels andfunctional areas of the organization, and provide weekly status updates forupper management. Participated on PCI Audit 2018 Platform and SystemsEngineering project ensuring servers were built and patched according toPCI standards. Utilize Microsoft Office, Project, Visio, and Sharepoint,JIRA, Confluence, CA Service desk, Carrier Asset DB, and CMDB.Experis - Contracted to First Data, Omaha, NESenior Project Manager, Information Systems, Cyber Security, PMO, andGlobal Infrastructure OperationsJuly 2013 - February 2015Responsible for project life cycle through closure, including budget,scope, discovery, design, application development, schedule,implementation, and delivery of projects that vary in size and scope of upto $4.5M. Manage and escalate critical risks, issues, and changes. Driveperformance of up to 15 simultaneous security concepts / projects with highlevels of engagement and active participation. Maintain data library,repository, and artifacts for each project. Prepare and provide weeklystatus reports to upper-level management and monthly reports to theExecutive Steering Committee. Utilize SharePoint, Clarity, Oracle, andMicrosoft software applications.The Palmer Group - Contracted to Aviva USA, West Des Moines, IAIT Procurement Manager, Strategic ProjectsSeptember 2012 - January 2013Negotiation, restructuring, and project management of strategic technicalcontracts that encompassed hardware, software, services, SaaS, network, andtelecom. Strategic sourcing, cost modeling, and competitive analysis toensure favorable terms, cost savings, or cost avoidance existed. Developedcollaborative partnerships with the Business, Operations, technical teams,and strategic Suppliers. Monitored and reported on Supplier performance.Utilized Docusign for final commitment with Suppliers.CSG Systems, Inc. Omaha, NECommunications Procurement Manager / Sr. Strategic Sourcing Specialist,Telecom/NetworkJune 2010 - July 2012Managed strategic sourcing, contract negotiations, and asset management forcompany-wide telecom/network environments including PaaS / SaaS in supportof the Corporate PBX Systems, Instant Messaging IVR Platform, Wirelessdevices, and wired communications. Directed team of 7 in daily operationsand projects within the telecom environment, and collaborated with otherfunctional leaders to support their technical purchasing needs. Primarygoals were to meet the Company's technical and operational performancerequirements, maximize savings, and negotiate advantageous terms,conditions, and SLA's. Utilized Docusign during contract negotiations andgathering approvals. PROFESSIONAL EXPERIENCE (continued)SITEL Corporation, Omaha, NEVice President of Information Technology - Site Services Delivery Projects,August 2007 - May 2009Director of Information Technology - Systems Engineering, August 2005 -August 2007Director of Information Technology - PC/LAN, September 2002 - August 2005Director of Information Technology - Network, January 2000 - September 2002Director of Information Systems, Division IT Leader, June 1998 - January2000IT Purchasing Manager, January 1997 - June 1998Manager of Computer Operations, July 1994 - January 1997Provided leadership for project management, technical solutions, servicedelivery, vendor management, and on-going support at 53 domestic andinternational locations. Strategic planning, contract structure,purchasing, and asset management for company-wide technical assets.Managed 9 Systems Engineers and 83 PC/LAN staff. Implemented policies andprocedures to stabilize the environment that resulted in 99.99% systemefficiency. Stabilized the Etalk environment that resulted in 152% growth.Worked with diverse international staff and business units to globalize andstandardize core technologies. Implemented processes, procedures, and SLAsto establish and maintain stability across multiple geographic locations.Corporate IT Liaison to multiple Business Units and served as interim ITLeader for Panama and Philippines. Implemented Active Directory anddecentralization of PC/LAN team without negative impact to business. . Company-wide hardware/software/services collaboration and budgeting, strategic planning, sourcing, negotiations, and asset management. . Provided client-facing technical leadership and project management for a large international telecommunications client program renovation, stabilization, and deployment across 4 countries on 3 continents. Re- engineered data center environment, implemented ITIL practices, and drove full Disaster Recovery test with automatic failover. . Managed development and implementation of global policies and procedures for PCI compliance. . Established internal audit, gap analysis, and remediation program to ensure on-going compliance. Utilized Change Management, Problem Management, and Incident Management tools and controls to ensure compliance with company initiatives. Worked with auditors and internal staff on penetration testing, vulnerability testing, and gap remediation plans. . Managed PCI compliance initiatives. . Global work stream leader for desktop integration, standardization, and deployment across 28 countries hosting 56,000+ desktops/laptops, and 1500+ servers. . Drove migration of 21k+ users/computers to new centralized platforms. . Lead the At Home worker re-engineering initiative. Implemented sustainable technologies, access controls, processes, and procedures to ensure an efficient and highly secure environment. EDUCATIONCertified Scrum Master, ScrumAlliance, Certificate ID:000765385, March2018, Renewals March 2020 & March 2022General Data Protection Regulation (GDPR) Training, West Corp., Omaha, NEMarch 2018SCRUM Fundamentals Certified, SCRUMstudy, Certificate ID#11407, February2018PMP - PMP Study Group, Project Management Institute, Completed 28 of 35 PMPEducation Hours, December 2016ITIL Foundation Certificate in IT Service Management, New Horizons, Omaha,NE, October 2007CompTIA A+, Advanced Network Technologies (ANT), Omaha, NE, August 2003Project Management for IT Professionals, CompuMaster, Omaha, NE March 2000Database Administration, MDL Programming, InterGraph Corporation,Huntsville, AL 1990 - 1992AMS/GIS Operator, Oracle DBA, and DBS Rules, GeoVision Systems, Inc.,Englewood, CO, 1990Supervision & Management, Red Rocks Community College, Lakewood, CO 1989Mechanical Drafting & Design Technology, AAS, Arapahoe Community College,Littleton, CO. 3.85 GPASpecial courses included: UNIX for Users, Logic and Program Design, AutoCad1 & 2, and Technical Writing |
