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                                     Candidate's Name
                                        Lauderhill, FL Street Address
                                 PHONE NUMBER AVAILABLE - EMAIL AVAILABLE


PROFESSIONAL SUMMARY
                    At Hershey Store, excelled as a Customer Service Representative by leveraging
                    exceptional problem-solving abilities and active listening skills to enhance customer
                    satisfaction. Expertly managed high-stress situations, significantly reducing wait times
                    and increasing loyalty through empathetic resolution of complaints. Demonstrated
                    proficiency in data entry, contributing to efficient and effective customer service
                    operations.

SKILLS
                         Customer Service                            Critical Thinking
                         Problem-solving abilities                   Data Entry
                         Active Listening

WORK HISTORY
02/2015 to 04/2024 Customer Service Representative
                   Hershey Store   Guyton, GA
                       Handled customer inquiries and suggestions courteously and professionally.
                       Managed high-stress situations effectively, maintaining professionalism under
                       pressure while resolving disputes or conflicts.
                       Actively listened to customers, handled concerns quickly and escalated major
                       issues to supervisor.
                       Resolved customer complaints with empathy, resulting in increased loyalty and
                       repeat business.
                       Answered constant flow of customer calls with minimal wait times.

EDUCATION
06/2015             AA: Business Administration
                    Miami-Dade College - Miami, FL