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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cedar Court, Apt 12Copiague, New York Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILE: Seek opportunity to apply over forty years of progressively responsible experience to an Executive Managerial position. Experience in Leadership, Analyst, Operations, Administration, Crisis Management & Intervention, Safety, Strategic Planning & Development; Project Planning & Development; Program Management; Team Building; Management & Supervisory Development; Organizer, Liaison, Training & Organizational Development Professional; Organizational Change & Development; Cultural Change; Transportation Operations; Community Engagement; Customer & Media Relations; Event Planner; Public Speaker; Union Liaison; Americans with Disabilities Act Compliance Training & Development; Train various Call Center Staffs; EEO, Diversity & Inclusion Compliance Officer, Chaplaincy; Bereavement, Pastoral, Grief & Spiritual Counseling, Suicidal Intervention; Coaching; Develop Policy & Procedures, Rules & Regulations; Paratransit Access-A-Ride Advisory Committee Rep; President MTA DDCR Abilities Employee Resource Group: work with MTA HQ & MTA Senior Officers/Sponsors & MTA Accessibility Officer; Toastmasters International/Transmasters President/VP/TreasurerWORK EXPERIENCE:May 08 Present METROPOLITAN TRANSPORTATION AUTHORITY (MTA-HQ)MTA Office of the Chaplains PM Operations Manager/Acting Chief Chaplain /Acting Chief Chaplain Assistant Chief Chaplain/Administrative Chaplain
Principal Duties and Responsibilities: Establish Policy, Manage the Operation and Administration of The MTA Office of the Chaplains Coordinate all Chaplaincy Special Events Cover Chief Chaplain Supervise up to seventy (70) Covering & Responding Weekly, Evening & Weekend Chaplains Provide assignments up to 70 MTA Volunteer Chaplains Emergency & Crisis First Responder Services for all MTA employees & family members due to 12-9s, knock downs, sickness, death, bereavement, illness, notifications, liaison, spiritual counseling, suicide recognition & prevention Coordinate Crisis Response efforts with MTA PD, NYPD, Operations Command Centers (Bus/Subway/MTA-PD), TBTA, Security Officiate & Attend Wakes, Funerals & Memorials Liaison ~ MTA Unions, Executive Management & Senior Management Intimate Partner Violence (Domestic Violence) MTA Liaison Development, Design & Implement ~ Training Program for New & Seasoned Chaplains Train Work Life Services Staff on MS Teams and Administrative Functions Alzheimers Recognition Assistance Present Special Programs, i.e., Domestic Violence Symposium,, Various Program Invocations & Benedictions MTA PD Chaplain NYPD Clergy Liaison MTA COVID-19 Response Team Member, Family Liaison & Assist HR/Buses with location of impacted families.Development, Design, Implementation & Evaluation Training & Organizational Development, Safety, Customer Service, Operations Programs, Train-The-Trainer, Special Events Planning & Attendance Customer Advocacy for MTA Agencies (New York City Transit and MTA Long Island Bus):May 09 May 14 MTA NEW YORK CITY TRANSITSafety & Training, Bronx, NY & Transportation Support & Bus Customer Relations Center Brooklyn, NY Present Manager, Customer Relations Principal Duties and Responsibilities:Injury On Duty (IOD) Training Program Customer Service Training for Bus Operators/Supervisors, ADA,Communication, EEO, Diversity, Sexual & Other Harassment, Conflict Resolution, Fatigue Awareness, Stress Management, Conflict Avoidance Training, Defensive Driving Class, CPR/AED, Labor Relations, 19-A Requalification Training, Performance Evaluation, Research, Resolve formal, special interest groups and customer inquiries, complaints & commendations Americans with Disabilities (ADA) Compliance Coordination Committee Representative Enhance & improve the external customers image & perception (Marketing, PublicRelations, Community Awareness & Advocacy), Call Center Service Efficiency and Effectiveness Improvements Manage & coordinate the efforts of Buses Training for Transportation, Maintenance, Administrative employees & other Departments & Non-Transit agencies in responding to customer commendations, concerns, complaints, inquiries and suggestions Prepare responses for Executive Correspondence Development Committee for the Bus Operator Selection Survey Program (BOSS) EEO Liaison Public & Media Relations Representative:NYC, NY State, US States & International Design, develop, implement, train & evaluate Focus Groups, Pilots,Train-the-Trainer, Customer Service Training Program for B/Os, which garnered an article in the New York Times Newspaper Supervise MTA Long Island Bus Backlog & Staff Coordinate with Transit Television & Radio Production Staff Coordinate Annual DOB Holiday Video.Candidate's Name
Jun 99 May 09 MTA LONG ISLAND BUSAdministration Department Garden City/Rockville Centre, LI, NYHR- Training & Dev.: Manager of Administrative Training, Organizational Development, EEO, Diversity & Inclusion Programs 10 yr.HR Training: Manager of Operations Training & Development -2 yr.Manager of Customer Relations 1 yr.Principal Duties and Responsibilities: Supervise Staff of 4 Operations Trainers Train The Trainer and evaluate performance of System Safety Staff Write, Submit Specs & Successful Procurement of Bus Simulator Training Equipment Ensure federal/state compliance with all mandated programs Wrote Training Policies Manage Tuition Reimbursement & Tuition Assistance Programs Maintain training records and provide Metrics for data analysis, compliance & reporting Agency Diversity Program Manager & Facilitator Assist Employment Services Recruitment, Career Day Events, Outreach, and Applications Assist Occupational Health Services Prohibited Drug Use Training & distribution of related health information Responsible for maintenance of Training Wizard Database Work with Communications & the Public Information Officer Manage HR Intranet Site Project Partner with Compensation/Benefits/HRIS on various projects - HR Employee Handbook, Performance Management Competencies MTAHQ Diversity Board Representative & represent LI Bus at MTA-HQ & Operating Agencies Events Liaison for all Training & Development activities between MTA LI Bus, MTA-HQ & MTA Agencies, vendors & consultants Training Budget Auditing. Supervised five Supervisory Trainers MTA-HQ Diversity Board Representative & represent LI Bus at MTA-HQ & Operating Agency Events. Supervise Customer Service Staff.Additional Work Experience:Jan 98 Jun 99 METROPOLITAN TRANSPORTATION AUTHORITY (MTA-HQ) Office of Civil Rights, EEODivision Brooklyn, NYManager, Affirmative Action Compliance, Planning & ImplementationAug 95 - Jan 98 MTA NEW YORK CITY TRANSITDepartment of Buses, Training & Performance Operations & Customer Relations Center Brooklyn & BronxManager, Customer Relations & Media RelationsMar 93 Aug 95 MTA NEW YORK CITY TRANSITOffice of the Executive Vice President, Operations Planning 5 Boroughs of New York City, NYSuperintendent- Supervised 20 Supervisors & 100 Traffic CheckersDesign Program and Train all Managers/Supervisors/Traffic Checkers in Data Collection & AnalysisJan 88 - Mar 93 MTA NEW YORK CITY TRANSITDepartment of Human Resources & EEO, Division of Training & Development Brooklyn, NY Associate Staff Analyst (Design, Development, Implementation, Evaluation & Compliance)Project Management Experience MTA NYCT HR:MTA NEW YORK CITY TRANSIT Manhattan & Brooklyn, NY Various Project Management Assignments:1-Year Department of Human Resources & EEO, Division of Equal Employment Opportunity: Investigator/Counselor6 Months Department of Human Resources & EEO, Division of Employee Resources: Project Manager Hologram Metro Card6 Months Department of Human Resources & EEO, Division of Employee Resources:Project Manager HR CERTS Task Force Project Liaison along with the NYC Dept. of Personnel Supervised five Analysts.ELECTRONIC DATA SYSTEMS, CORP (EDS)Dec 84 Dec 87 Training/Computer Associate Specialist (Consultant) NYS Dept. of Social Services & NYC HRA Provide Welfare Management System (WMS) computer training to NYC HRA Staff.2Candidate's Name
ECONOMIC OPPORTUNITY COMMISSION of NASSAU CO., INC.July 83 Dec 84 Director of Rockville Centre Programs EOC Programs Rockville Centre, LI, NYSupervised five Social Workers/Drug Counselors/Teachers & Eighty Program ParticipantsJuly 82 Jun 83 Director of Project (AVE) Adolescent Vocational Exploration Hempstead, LI, NYSupervised five Social Workers/Teachers & seventy Program ParticipantsJuly 81 Jun 82 Community Energy Planner EOC Programs Hempstead, LI, NYSupervised Staff: two (2) Analysts & two (2) College InternsMINISTRY EXPERIENCE:October 2000 - MinisterSeptember 25, 2005 - Ordained ElderNovember 10, 2012 - Elevation to Prophet/PastorSeptember 2023, 2024 - Chaplaincy InstructorEDUCATION:Mason Kelly Washington White Religious Training Institute Divinity Studies, Freeport, New York (Third Ecclesiastical Jurisdiction of Eastern, New York, Church Of God In Christ ~ COGIC) On-goingJune 21 Certification in Christian Counseling I & II (Bereavement)June 21 Masters in TheologySept 12 May 14 Masters in Ministry (Religious Education)Sept 11 May 12 Bachelors in Theology & Post Graduate CertificationSept 01 May 11 Bachelors Degree in Religious Education & Certification in Evangelism & Religious TeachingZion Baptist Bible Institute (ZBBI), Zion Baptist Church, Brooklyn, New York Sept 95 June 99 Bible Teacher & Evangelism CertificationsUniversity of Baltimore, Baltimore, MarylandSept 79 May 81 Study toward a Masters Degree in Public AdministrationConcentration in Public Health AdministrationInternship: Maryland State Office on Aging & The Baltimore City Area Agency on AgingVirginia State University, Petersburg, VirginiaSept 74 May 78 Bachelor of Arts Degree: Sociology/Urban & Transportation Planning/Criminal JusticeConcentrations in Transportation, Housing & Juvenile DelinquencyTRAINING & CERTIFICATIONS:Chaplaincy; Spiritual & Pastoral Counseling; Theology; Sociologist; Pastoral Leadership; Evangelism; Biblical Teaching; Alzheimers Foundation of America; Domestic Violence; Suicide Prevention; NYCPD Clergy Liaison; Mental Health First Aid USA Certified; Alzheimers Foundation of America ~ Dementia Care Training; Design, Development, Evaluation & Compliance (Assessment) of Training Programs; Rutgerss University - National Transportation Institute (NTI) HR Committee Member; International Society for Performance Instruction (NSPI); Society of Human Resource Management (SHRM); American Society for Training & Development (ASTD); American Public Transportation Association (APTA) ~ HR Committee Member; MTA Learning Ambassador, Continuing EducationTECHNICAL SKILLS:Proficient in use of Microsoft Office Suite; Windows; MS Teams; Zoom Meeting Format; Cority Software;PeopleSoft, KRONOS; Internet Explorer; Visual Basic; Adobe; dBase; Quattro Pro; Novell GroupWise; TrainingWizard Software; Developed HR Training & Organizational Development components for MTA Long Island Bus GEAC HRIS System & KRONOS System; MTA HQ RightNow CX System; CITRIX System; DOB Customer Relations Center System; DOBIC.Candidate's Name
PROFESSIONAL and ORGANIZATIONAL AFFILIATIONS: MTA Dept. Diversity & Civil Rights Chairperson Abilities Employee Resource Group Transmasters/Toastmasters International President /Immediate Past VP of Membership & Treasurer ChaplainAssociation of New York, Inc. New York State Chaplain Task Force Anointed by God Task Force(Chaplaincy) NYPD Clergy Liaison Elder/Pastor/Prophet/Visionary Spiritual Counselor Delta Sigma Theta Sorority, Inc. New York State Department of State Mentoring Program Womens Transportation Seminar Speaker (WTS) Conference of Minority Transportation Officials (COMTO) (VP ~ Human Resources of NYC Chapter) Outstanding Young Women of America International Whos Who of Public Service PBSFellowship MTA Transit Transit News Magazine Production Staff - (WNYE - TV 25) WTHE - 1520 AM Radio (Host, Teacher & Preacher) Long Island Cable Network TV (Teacher, Orator & Preacher)REFERENCES:Available Upon Request |
