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Title Marketing Specialist Customer Service
Target Location US-OH-Cleveland
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..Candidate's Name
Ohio, United States EMAIL AVAILABLE PHONE NUMBER AVAILABLE in/Candidate's Name -Street Address bSUMMARYExperienced with four years of expertise in sales and marketing. Successfully managed and enhanced team performance, leading to a 20% improvement in individual sales and 25% increase in monthly revenue through strategic initiatives. Proficient in driving sales productivity, achieving 20% growth, and surpassing quarterly targets. EXPERIENCEBranch Marketing SpecialistCross Country Mortgage March 2023 - January 2024, CLEVELAND Conducted 450-500 calls daily, leading to a 25% rise in client acquisition and a significant expansion of branch outreach. Prospected clients for our sales floor, leading to a 30% expansion in customer base and a 25% rise in overall sales performance. Increased lead generation by 40% through persistent outreach and effective communication strategies as a Branch Marketing Specialist. Increased lead conversion rates by 25% through systematic telemarketing campaigns over a 6-month period, utilizing CRM tools to track customer interactions and engagement metrics.Sales Team ManagerKinetic Marketing Solutions December 2022 - March 2023, Cleveland Mentored and coached team members to achieve a 20% improvement in individual sales performance, leading to a more motivated and high performing sales team under my leadership.Led various sales campaigns for various Fortune 500 companies, achieving a 20% growth in sales productivity, resulting in exceeding quarterly company sales targets and driving overall team performance.Increased sales team's monthly revenue by 25% through implementing new sales strategies, resulting in exceeding quarterly targets and driving overall business growth.Increased quarterly sales by 25% through targeted coaching and development programs, resulting in top-tier achievement amongst regional teams while utilizing Salesforce CRM for tracking and analysis.Developed and led a team of 20 BDRs, achieving a 25% increase in qualified leads over six months through targeted training and the implementation of advanced CRM tools like Salesforce.Warehouse Operations AssociateAmazon January 2021 - October 2022, Cleveland Ensured customers of Amazon were getting their packaged orders unboxed and fulfilled in a timely manner. Utilized an inventory management system that improved stock accuracy by 25% and reduced order fulfillment time by 15%. Customer Service AssociateWalmart March 2020 - October 2021, Macedonia Organized and prioritized work to complete assignments in a timely, efficient manner Worked to achieve high customer satisfaction rates by providing optimal customer service Helped to increase customer return rates by providing excellent customer service at all times EDUCATIONBusinessCuyahoga Community College  Cleveland  3.96High School DiplomaMaple Heights High School  Maple Heights High School  2020  3.94 Awarded full scholarships to various universities on my academic tenure. CERTIFICATIONSFundamentals of Digital MarketingGoogle  2023SKILLS..Technical Skills: Management, Managing, Cold Call, Outbound Call, Inbound Outbound, Campaign, Sales, Salesforce, Recruit, Recruiting, People, Empower, Dedicated

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