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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLECUSTOMER SERVICE LEADER PROJECT MANAGEMENTResults-driven inclusive leader with expertise in sales, management, training, enablement and team building. Kind, curious, and energetic coworker who excels in a diverse and collaborative team environment.STRENGTHS New-hire trainer and mentor Transparent and effective communicator Collaborating with a diverse team Advanced problem solver Stellar presentation skills Project Management certified Listening with empathy Earning the trust of peersWORK EXPERIENCEDarden Restaurants- Orlando, FLAugust 2020 PresentManager at Olive Garden Manage a diverse team of people who help execute every day operations Manage purchasing of weekly inventory and minimize waste Oversee store sales, and maintain a weekly average ToGo accuracy and efficiency score of over 94% Develop monthly challenges to keep sales and team moral growing Starbucks Corporation Seattle, WA/Orlando, FLJune 2015 July 2017 / April 2020 February 2021 Barista/Point of Sale Provided excellent customer service by being courteous and making each customer feel special New staff trainer/mentor Maintained a guest satisfaction score of over 95% every week The Walt Disney Company Orlando, FLAugust 2019 January 2020 (6 month college program) Front Line Cast Member Adhered to the four keys: Safety, Courtesy, Show, and Efficiency Excelled in successful, empathetic conflict resolution with frustrated guests, resulting in an extraordinary and magical guest experience Received multiple formal recognitions from management and guests Western Washington University Bellingham, WASeptember 2018 March 2020House Manager Manage and train new ushers Developed and implemented several employee training procedures Solved all patron and facility issues with gracefully and respectfully Hi-Liners, Inc. Seattle, WAOctober 2015 August 2018Musical Theatre Camp and Dance Instructor/Choreographer Developed daily lesson plans and schedules for several musical theater camps Choreographed and taught short musical numbers to children of all ages Evaluated student learning, and provided individual coaching when needed SELECTED ACCOMPLISHMENTS Reduced the average number of customer escalations from 4 per week to 0 per week in my first two months on the job Received the Love of Life Award from Raisbeck Aviation High SchoolThis award is given to those who have a positive spirit and share it with those around them Promoted from server to manager within 15 months within Darden Restaurants BUSINESS TOOLS MS Office 365 (including but not limited to: PowerPoint, Word, Excel, Outlook) Mastered multiple Point of Sale interfaces Effective and constructive communication with all co-workers EDUCATIONRaisbeck Aviation High School 2013 - 2017Western Washington University 2017 - 2020*BA in Business Administration: Management*Minor in Theatre |
