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Click here or scroll down to respond to this candidateBrooklyn, NY 11223PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYMotivated Junior Front End Developerspecializing in creating modern,responsive web interfaces using HTML,CSS, JavaScript, React, and Flask.Currently completing an intensivehigher education program in full-stackweb development with a specializationin Front End at Coding Temple. Myexperience includes building interactiveuser-friendly applications, optimizingperformance, and ensuring cross-browser compatibility. Check out myprojects on GitHub: https://github.com/rostovks94SKILLSLanguages: HTML, CSS, JavaScript,PythonFrameworks/Libraries: React,Angular, Vue.js, Flask, BootstrapTools/Technologies: Git, Webpack,Docker, APIs, REST, JSON, SQL,SQLAlchemy, Postman, Visual StudioCodeOther Skills: UI/UX Design, SEO,Testing, TypeScriptKseniiaRostovskaiaEXPERIENCEOctober 2022 - CurrentLash Extension Technician and Trainer Millennium Beauty Studio Brooklyn, NY- Performed high-quality lash extension procedures, ensuring client satisfaction and retention;- Consulted with clients to understand their needs and preferences, providing personalized recommendations;- Maintained a clean and sanitary work environment, adhering to all health and safety regulations;- Trained new technicians on lash extension techniques, customer service protocols, and salon procedures;- Developed and implemented training programs to ensure consistent service quality across all technicians;- Provided ongoing support and mentorship to staff, helping them improve their skills and efficiency;- Managed incoming and outgoing phone calls, providing necessary information and scheduling appointments;- Greeted clients warmly, answered their questions, and ensured a welcoming atmosphere in the salon.- Handled customer inquiries and resolved issues promptly, maintaining high levels of customer satisfaction;- Managed client records, appointment schedules, and salon inventory using salon management software;- Coordinated and managed daily operations to ensure smooth functioning of the salon.SKILLS:Technical Skills: Lash Extension Application, Training and Mentorship, Salon Management Software, Health and Safety Compliance; Administrative Skills: Customer Service, Appointment Scheduling, Client Consultation, Record Management, Multi-tasking;Communication Skills: Excellent Verbal and Written Communication, Problem Solving, Conflict Resolution, Team Leadership, Public Speaking; Software Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); Salon Management Software.June 2022 - February 2024Front Desk Representative Brace Central (Orthodontic office) Brooklyn, NY- Successfully managed patient information using the company's software, including sign-in, patient records, and document management;- Handled incoming and outgoing telephone calls with an overall customer satisfaction score of over 95%;- Managed 50+ phone calls daily with no complaints during the last 1.9 years;- Warmly greeted patients, made them feel welcome, signed them in, and directed them to their destination;- Performed administrative and critical tasks, including multitasking and flexibly fulfilling necessary roles;- Interacted with insurance companies and successfully solved problems regarding patients' insurance;- Provided necessary information to patients and managed incoming and outgoing mail, courier services, faxes, and other correspondence;- Composed and prepared routine correspondence, letters, and reports using job-related software;- Coordinated pick-up and delivery of express mail services;- Supplied callers with office addresses and directions, employee email addresses, and phone extensions;- Demonstrated strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications;- Transmitted information or documents to customers through email, mailings, or facsimile machine.SKILLS:Administrative Skills: Patient Information, Management, Appointment Scheduling, Document Management, Multi-tasking, Capacity Planning, Accounting;Customer Service Skills: High Customer Satisfaction, Phone Call Management, Client Consultation, Problem Solving, Conflict Resolution, Resolving Issues, Customer Experience, Customer Service;Communication Skills: Excellent Verbal and Written Communication, Public Speaking, Team Leadership, Employee Relations, Client Relations; Software Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Job-related Software Applications;Language Skills: English (fluent), Double-blind in English language. October 2019 - September 2022Customer Service Frontend Manager (Day and Night) Netcost Market Brooklyn, NY- Interacted with customers by providing necessary information and assistance, resolving conflicts, and handling returns;- Managed the work of cashiers, ensuring compliance with labor discipline, safety regulations, and appearance standards.;- Implemented control over the presence of price tags on goods in a designated zone;- Monitored the condition of equipment, including cash registers;- Collaborated with management to develop and implement strategies to improve service quality, increase customer retention, and drive revenue growth;- Implemented training programs to enhance the skills and knowledge of customer service staff, resulting in improved performance and customer satisfaction ratings;- Assisted in supervising a team of 20-30 cashiers and customer service representatives;- Managed cashier scheduling and breaks to optimize coverage during peak hours;- Resolved customer complaints and inquiries promptly, maintaining customer retention rates of over 90%;- Maintained up-to-date records of employee attendance, payroll information, and vacation requests;- Provided leadership during times of organizational change or crisis situations. Night Shift Responsibilities:- Managed and supervised all activities during the night shift, ensuring smooth operations and adherence to company policies and procedures;- Supervised night staff, including cashiers, security personnel, and cleaning staff, assigning tasks and providing guidance as needed;- Provided excellent customer service to customers with inquiries or issues during the night, resolving any concerns promptly and professionally.- Ensured the safety and security of the premises during the night shift, including monitoring surveillance systems, conducting security checks, and responding to any security incidents or emergencies;- Conducted night audits to reconcile daily transactions, prepare financial reports, and ensure accuracy in accounting records;- Responded to emergencies or crises, such as medical emergencies, fire alarms, or customer disturbances, and took appropriate action to address the situation;- Completed administrative duties, such as generating reports, updating records, and communicating relevant information to management and other departments;- Provided training and development opportunities for night staff to ensure they are equipped with the necessary skills and knowledge to perform their roles effectively;- Ensured compliance with all relevant laws, regulations, and industry standards related to operations, safety, and customer services. SKILLS:Customer Service Skills: Customer Satisfaction, Customer Service, Customer- focused mindset, Problem Solving and Conflict Resolution; Sales and E-Commerce Skills: Sales, E-Commerce;Leadership and Management Skills: Employee Training and Development, Leadership and Team Management, Team Leadership, Teamwork; Communication Skills: Excellent Communication and Interpersonal Skills, Public Speaking;Organizational Skills: Strong Organizational and Multitasking Abilities, Ability to Analyze Financial and Operational Data.January 2015 - August 2019Database Administrator Rosgosstrakh (medical/life insurance company) Ufa, Russia- Ensured database security, integrity, stability, and system availability;- Maintained database backup and recovery infrastructure;- Oversaw security protocols for the database, ensuring compliance with data protection and privacy requirements, and identifying opportunities to improve functionality;- Supported the development of database governance procedures, created backup and disaster recovery protocols, and ensured data integrity and security;- Collaborated with the IT team, including project managers and developers;- Successfully provided support to users of corporate software;- Designed, implemented, and maintained DBMS databases, ensuring data integrity, availability, and security;- Performed regular database backups and disaster recovery procedures to minimize data loss and downtime, resulting in decreased recovery time;- Monitored database performance, identifying and resolving bottlenecks, and implementing optimization techniques, resulting in improved query response time;- Collaborated with development teams to define and implement database structures and schemas that adhered to best practices and met application requirements;- Conducted regular security audits and implemented security measures to protect sensitive data, ensuring compliance with industry regulations;- Provided technical support and troubleshooting for database-related issues, resolving tickets within a 1-hour response time;- Interacted with the government organization that controls the activities of medical/life insurance companies.- Interacted with the company staff of over 100 employees;- Resolved customer queries related to database issues promptly and accurately;- Analyzed system logs regularly to identify any potential problems or suspicious activities;- Developed scripts for automating routine maintenance tasks such as index rebuilds and statistics updates;- Analyzed database applications and made necessary adjustments to parameters and architecture to improve performance.SKILLS:Technical Skills: SQL Database Administration, Oracle Database Administration, Databases, Database Systems, MySQL, Cloud Computing, Networking, Backup & Recovery Systems, Information Technology, System Administration, Help Desk Support, Bug Tracking, Data Analysis;Software Proficiency: Microsoft Excel, Microsoft Office, Microsoft Outlook; Customer Service Skills: Customer Experience, Client Relations, Resolving Issues, Analytical Skills, Capacity Planning;Professional Skills: Presentations, Communication, Teamwork, Public Speaking, Troubleshooting, Multitasking, Double-blind in English language. EDUCATION AND TRAININGExpected in October 2024Software Engineering Front-End Specialization Fullstack Software Engineering ProgramCoding Temple, New York, NYDecember 2018Bachelor of Science Accounting And FinanceNovosibirsk State University of Economics (NSUEM), Novosibirsk, Russia June 2015Specialized Secondary Education Social Security Law Ufa College of Statistics And Informatics, Ufa, Russia June 2015Specialized Secondary Education Accounting And Finance Ufa College of Statistics And Informatics, Ufa, Russia LANGUAGESEnglish:Full ProfessionalRussian:Native/ Bilingual |
