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Click here or scroll down to respond to this candidateCandidate's Name
ResumeSan Antonio, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLELooking to start my career in the Cybersecurity field Authorized to work in the US for any employerWork ExperienceCard Services SpecialistJPMorgan Chase & Co-San Antonio, TXOctober 2022 to PresentCall Center, Answer questions related to JP Morgan Chase & Co credit cards an partner cards, to include starting disputes, sending referrals for request for points or bonus offer adjustment. Guide the customer while assisting on line or help manually setup the customer's online profile. Transfer customer to correct departs when needed. Customer Advocate IIWells Fargo Bank-San Antonio, TXApril 2020 to October 2022Level 2 support. Support internal and external customers with account inquiries, complaints and ID Theft.Seek ways to determine appropriate course of action by using investigative steps to identify the issue. Assist with Online Fraud, ID Theft. Preform complex research to review complaints to for regulatory and non-regulatory flags to help classify risk appropriately to ensure the customers issues are resolved while maintaining compliance. Create a cases to track customer feedback using Enterprise Complaints Management Platform Portal (ECMP-Portal). Also created online INC reports, that were to be followed up after processing and online error request.Intake non-Wells Fargo consumers that have been a victim of ID Theft to start the ID Theft investigation.Escalation/Support: agents will call with questions about a situation and need guidance on where to find the answer using our resources. Take over a call when Escalations is required or requested.CSR - Customer Service RepresentativeMMC Group-San Antonio, TXFebruary 2020 to March 2020Assist with state and federal project. Assisting with banking inquiries, transaction inquiries, dispute questions, basic account info.Customer Care AdvocateAetna-San Antonio, TXFebruary 2019 to December 2019Provide support for providers. Providing healthcare information pertaining to an individuals health policy, dealing with all types of coverages, Providing service for pre-cert, pre-auth, surgery and procedure codes, office in and out of network eligibility, effectiveness of a policy, past, present and future coverage eligibility. Claims RepresentativeMercury Insurance Group-San Antonio, TXFebruary 2018 to February 2019Assist with claims dealing with vehicles. Roadside assistance, adjuster and claims representative. Assisted with online concerns regarding account and login questions, dealing with tablets, cell phones, etc...processed checks to be distributed for claims. Insurance Service ProfessionalNationwide Mutual Insurance Company-San Antonio, TX April 2014 to October 2018Worked from home. Assist with claims dealing with vehicles. Roadside assistance, adjuster and claims representative. Assisted with online concerns regarding account and login questions processed checks to be distributed for claims. IT helpdesk support. Team lead and chat moderator. Admin to team online (intranet) site. Escalation Specialist level 2 supervisorCitibank Financial-San Antonio, TXOctober 2010 to April 2014Assist with escalation calls, supervisor request. Account specialist for all tiers of the business. Online expert dealing with apps, mobile devices, computers etc. Mac, Microsoft, Linux, Android, iOS, IT Help desk, IT support. Started incident request. Open tickets for issues. Started incident reports for system issue request CertificationsComptia Security+ComptiaJune 2024 to PresentCloud Computing ArchitectureGreat Learning - RemoteJuly 2023 to PresentAWSGreat learning - RemoteApril 2023 to PresentFirewallGreat learning - RemoteMarch 2023 to PresentCloud FoundationsGreat learning - RemoteMarch 2023 to PresentInformation SecurityGreat Learning RemoteMarch 2023 to PresentCybersecurityThinkful - San Antonio, TXApril 2023 to June 2023Military ServiceBranch: USAFService Country: United StatesRank: Sr AirmanJanuary 2001 to November 2006Security Forces-Military Police. IT support |
