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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveI am looking forward to joining a team at an organization that will benefit from my years of experience in IT administration and end-user supportRelevant SkillsActive support of Windows operating systems (2000-Windows 10) and MS Office Suite, as well as remote assistance (RSAT), as Ive been been in IT service since 2000; knows when a problem needs to be escalatedWorking knowledge of Windows 2003/8/12 Server, Exchange, WSUS, SCCM, and Active DirectoryWorking knowledge of enterprise-wide deployment/maintenance of anti-virus (McAfee, Symantec) and network products (Dell SonicWall, NetExtender VPN, Barracuda spam filter and backup)Extensive experience with deskside support, remote support, as well as network administration (including servers, network printers etc.)Extensive experience with both asset-management and trouble-ticket systems (Track-IT, Autotask, and ServiceNow)Working knowledge and experience with networking protocols (TCP/IP, DNS, DHCP, etc.), as well as WAN technologies (Cisco Meraki)Mobile device support (tablet and phone Android and iOS)ExperienceTHE STATE OF INDIANA 8/20/23 - 9/2023Workstation/laptop refresh technicianSYSTEMS SUPPORT TECHNICIAN ORTHOPEDICS INDIANAPOLIS 2/2019 6/2023Remote and in-person support of end users issues throughout multiple sites. Imaging new technology via SCCM, inventory management, interaction with vendors for warranty work Experience with Active Directory/Exchange, and Office 365, as well as VPN clients (VMWare, Cisco, Palo Alto Global Protect). Experience with Cisco Unity/CUCM, as well as co IP CommunicatorFIELD SUPPORT SERVICES CDI FOR IBM ( CONTRACT) 8/2018 - 11/2018Re-imaging/refreshing both desktop and laptops (utilizing SCCM) for a large healthcare company, as well as assisting with end-user supportSYSTEMS SUPPORT ANALYST MODERN INFORMATION SOLUTIONS 12/2013 - 5/2018On-site full-time support for approximately 75 users at a local law firm. Responsible for daily break/fix (servers, desktops, laptops); maintenance, updates, resolving trouble tickets, hardware/software issues (including Windows 7-10 upgrades) and all other duties as assigned. Also responsible for deskside and remote assistance, DVR/IP camera setup and monitoring, mobile device supportFIELD TECHNICIAN S AND R RESOURCES (CONTRACT WITH IOT) 7/2012 - 7/2013Worked with IOT (Indiana Office of Technology) with refreshing desktop and laptops (Windows XP to Windows 7) at various state facilities, (Dept. of Corrections, Indiana State Police, etc.)Assisted users with any post-migration concerns (i.e. data loss, new operating system environment, etc.)Installed and tested functionality of proprietary softwareOFFICE COORDINATOR DUKE ENERGY (CONTRACT) 6/2010 - 4/2012Responsible for updating GIS (Geographic Information System) database when field changes occurred in the service area electrical gridLiaison between service and builders when new service was needed to new subdivisionsActed as in-house technical support for users (i.e. mapping drives, installing network printers, general IT and MS Office questions)OFFICE COORDINATOR PREMIER RESTORATION SERVICES 9/2004 - 9/2008Front/back-end office management, reporting directly to the president of the companyPrepared damage restoration (fire/water) estimatesAccounts payable/receivable (QuickBooks)/payroll and HRDesigning of marketing materials (MS Publisher), website developmentEstablished profit/loss statements to provide to managementCustomer service, as well as assisting with major restoration projectsINFORMATION TECHNOLOGY MANAGER MIKES CARWASH 8/2002 - 6/2004Responsible for in-house network (servers/workstations), in-house user support (resolving hardware/software issues)Responsible for 28 sites over 2 states, infrastructure and end-user supportInstalled and configured DVR cameras and softwareEducationMicrosoft Network Administration Indiana Business College DegreeMicrosoft Certified Systems Engineer Microsoft, Inc.Pre-Medicine Studies IUPUIREFERENCES AVAILABLE UPON REQUEST |
