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HAMANIPERKINSMEDICAL ASSISTANTPHONE NUMBER AVAILABLEEMAIL AVAILABLEStone Mountain, GA Street Address
CONTACTSKILLS Direct Supervision Assisting with Physical Exams Restocking Lab Supplies Customer Service Documentation ReviewAccomplished individual with demonstrated expertise in patient intake, scheduling appointments, medical records management, and insurance filing. Proficient in both administrative and clinical duties including vitals, injections, lab draws, and patient education. Committed to providing exceptional patient care and satisfaction.CAREER OBJECTIVEMedical AssistantUnited Education Institute, Stone Mountain, GAInbound Call Center RepresentativeARISE, Stone Mountain, GACall Center AgentDDG Solutions, Covington, GAEXPERIENCEJune 2023 - PresentObserved vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.Compiled patient histories by interviewing them regarding their medical history, family history, current medications, or treatments they are undergoing. Stocked supplies and instruments for examination rooms. Supported physicians in examinations, procedures, and diagnostic tests. Scheduled appointments and maintained patient records. November 2020 - Present Collaborated with other departments within the organization when necessary. Utilized active listening skills to identify customer needs and provide appropriate solutions.Maintained up-to-date knowledge of all products, services, policies and procedures.March 2019 - November 2020Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time.Employed active listening skills to accurately assess customer needs and provide appropriate solutions.Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.Resolved escalated customer complaints in a calm and diplomatic manner while ensuring that all commitments were met.Certification in Clinical Medical Assisting Candidate United Education Institute, Stone MountainHigh School DiplomaGainesville High School, Gainesville, GAEDUCATIONExpected graduation 2024Relevant CourseworkLab work (Blood draw & Injection), EKG Analysis, CPR, Pediatrics, Geriatrics, Medical TerminologyMay 2019CERTIFICATIONS CPR (Cardiopulmonary resuscitation) BLS (Basic Life Support) OSHA (Occupational Safety and Health Administration)