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Persevering, hard-working, optimistic, and passionateprofessional offering dedication to achieve results. Renowned for superior interpersonal skills.EXPERIENCEBlue Cross Blue Shield of IL, Chicago ILCurrent PositionCustomer Advocate I - HMO DEPARTMENT Work in a call center/office environment Understand the laws behind HIPAA Verify HIPAA on every call to ensure callerprivacy and HIPAA laws are being followed Answer telephone inquiries regarding HMOpolicies Understand basic medical terminology to assistwith caller inquiries Document and maintain accurate records of calls Ensure all inquiries are resolved in a timelymanner Conference call in other professionals as needed Ensure calls that needed further research werepromptly done for resolution Work in a team environment Used multiple Blue Cross Blue Shield softwares to research caller policies Receive feedback from upper management asneededClerk of the Circuit of Cook County,Chicago IL JAN 2007 - MAR 2023Accounts Payable Specialist - BUDGETDEPARTMENT Maintained up to date billing system. Generate and send out invoices. Follow up on, collect and allocate payments. Carry out billing, collection and reportingactivities according to specific deadlines. Performed account reconciliations. Maintained accounts receivable customer filesand records  Communicated with customers viaphone, email, mail or personally. Assist with month end closing. Collected data and prepared for monthly metrics. Provided supporting documentation for audits.Analyst Manager - PROCUREMENT DEPARTMENT Worked with team members and procurementmanager to complete monthly reports. Maintained records of purchases, pricing, andother important data. Created and maintained good relationships withvendors/suppliers. Managed routine accounts payable and expensereimbursement duties.Public Information Manager Developed and maintained essentialrelationships with key media business consumersand trade professionals and organizations.
Worked in conjunctions with marketing staff todefine marketing strategy and implementation forthe company brand. Planned public outreach events such as ribboncutting ceremonies, project meetings,expungements workshops, and annual meetings.Courthouse, Skokie ILAssistant Manager - BONDS DEPARTMENT Prepared dockets/ calendars of cases to be called Record procedures or forms to parties in cases or to the general public. Direct support staff in handling paperworkprocessed by the clerk's office. Gathered and maintained records for courtproceedings to be made available at judgesrequest. General office responsibilities; answer phone,assist customers, file, data entry, switchboard. Bilingual interpreter.John H. Stroger Hospital, Chicago IL2004 - 2005Environmental Services (BSW) Responsible for maintaining cleaning schedulefor vacant patient rooms Assisted in moving equipment from room toroom and sterilizing equipment. Responsible for doing a cleaning audit each week and submitting results to management. Bilingual Interpreter2741 N Laramie AveChicago, IL 60639PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS-Proficient in Microsoft Office Suite: Word Excel PowerPoint Outlook-Basic Medical Terminology-HIPAA-Call Center-Oracle-ERP Systems-Purchasing System-Adobe Reader-J.D. Edwards-Project Management-Marketing-Sales-Customer Service-Influential communicator-Problem solver-Team builder-Ledger Applications-Scheduling-Translating-Sponsorships-Inventories-Recruiting-Record Keeping-Event Management-Promotions-Public relations-BilingualEDUCATIONPenn Foster College: Early Childhood Development. 2014 - 20XX Roberto Clemente High School 1994 - 1998Steinmetz College PREP  2021 - 2021LSC Board MemberPROFESSIONAL ASSOCIATIONSSchubert Elementary Grammar School  2014 - 2018Chairman Board Member.Kelvyn Park High School  2016Advisory Committee.Northwest Community Housing Center Education  2014 - 2018 Committee MemberAWARDSClerk of the CIrcuit Court Exemplary Employee of the Year Award LANGUAGESFluent in both English and SpanishVOLUNTEER WORKNew Life Covenant Church -2015 - PresentU.I.E.E.D. Juvenile Expungement Committee - 20162741 N Laramie AveChicago, IL 60639PHONE NUMBER AVAILABLEEMAIL AVAILABLE2741 N Laramie AveChicago, IL 60639PHONE NUMBER AVAILABLEEMAIL AVAILABLE