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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Yazoo City, MSSUMMARYSeasoned professional with 11 years of experience in customer service roles, including as a Customer Service Associate at Continuum Global. Demonstrated expertise in addressing customer concerns with empathy and efficiency, contributing to positive feedback and goal attainment. Seeking a Customer Service Representative position to leverage strong client relations and problem-solving skills. WORK EXPERIENCEPrimerica Jackson,MSInsurance Agent Sep 2023 - Mar 2024 Successfully evaluated client financial needs and provided tailored insurance solutions, consistently exceeding sales targets by fostering trust and maintaining a high level of client satisfaction at Primerica. Continuum GlobalCustomer Service Associate May 2019 - Aug 2021 Addressed customer concerns, ensuring resolutions that consistently garnered positive feedback. Worked in concert with peers to meet set monthly goals and enhance overall process efficiency. Fostered client rapport by providing thoughtful and empathetic responses to inquiries and issues. Sullivans FoodsAssistant Store Manager Apr 2020 - May 2021 Oversaw financial transactions with precision, resulting in consistently balanced cash drawers and reduced transaction discrepancies. Optimized store opening and closing operations through procedural recommendations, leading to improved daily operational efficiency. Improved store aesthetic and presentation, maintaining a high standard of cleanliness and updating merchandise displays to reflect current promotions and product launches. Morrisons Compass GroupFood Service Worker Feb 2012 - Jul 2017 Provided exceptional customer service by serving meals with a friendly demeanor, ensuring a positive dining experience. Maintained timely and accurate delivery of food orders to guests, upholding the establishment's commitment to prompt service. Monitored and recorded temperatures of food storage and heating equipment, contributing to the maintenance of health and safety standards.Department of Human ServicesSecretary Jun 2009 - Sep 2012 Enhanced customer satisfaction and store operations by managing inventory, coordinating staff schedules, and overseeing sales activities to ensure high-quality service and product delivery. Improved store profitability by analyzing financial data to implement cost-saving strategies and conducting thorough reconciliation of daily cash handling procedures. Directed cross-functional teams in the planning and execution of merchandising strategies and operational improvements, ensuring alignment with organizational objectives. EDUCATIONVelma Jackson High SchoolHigh School Diploma, N/ACanton, MSMay 1998CERTIFICATIONSCertified Dietary AidSKILLSEnglish Problem Resolution Complaint Handling Refunds and Exchanges Account Updating Calm and Professional Under Pressure Computer Skills Understanding Customer Needs Empathy Customer Relationship Management (CRM) Patience Active Listening Communication Multitasking Data Entry |
