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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLE | EMAIL AVAILABLE |
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Systems Analyst | Systems Implementation
I am a bilingual professional (Spanish and English) and problem solver with a strong technical background in
system design, integration, implementation, and network management. I have proven expertise in optimizing
workflows and enhancing user experiences through innovative IT solutions.
Qualifications
Systems Analysis & Design | Software Development Lifecycle | Technical Solutions | User Stories | Technical
Business Requirements Analysis | CompTIA Training | Problem-solving | User Acceptance Testing | Agile
Methodology | Systems Integration | IS Infrastructure Management | Systems Training | Process Optimization
Operating Systems: Microsoft Windows Server
Software Experience: Microsoft Office Suite (Word, Excel, Office 356), Microsoft Visio, LucidChart, Zendesk,
Trello, PuTTy, TeamViewer
Programming Languages: SQL, HTML, CSS, C++, Visual Basic
Employment History
English Construction Co. | System Support Specialist May 2023 May 2024
Successfully designed and implemented a comprehensive help desk system to cater to the needs of
100+ employees, significantly enhancing their technical support experience.
o Resolved an average of 50+ user support tickets with a 95% success rate.
o Developed a user training program that improved software adoption rates by 20%.
Assisted in installing, configuring, and maintaining hardware, software, and networking
components valued at $150,000.
Performed network administration tasks, including user accounts, access controls, and security
settings. Managed the administration of critical ERP systems, including accounting and project
management platforms, optimizing workflows and data management.
Troubleshot hardware and software problems, providing timely resolutions to ensure minimal
disruption to operations.
Liberty University Capstone Project | Technical Lead Aug. 2023 April 2024
Led a team of five to develop a website for a non-profit using HTML, CSS, and Java, implementing
Agile methodology and Scrum framework.
Coordinated with the client to gather requirements, provide updates, and design the website
focusing on user experience and responsive design.
o Collected non-technical requirements and translated them into detailed technical
specifications.
Conducted testing and debugging, delivering a final product that enhanced the organization's
online presence and community communication.
o Conceptualized, developed, and implemented comprehensive UA testing
environments tailored to project requirements.
o Documented test results, provided detailed reports, and recommended corrective
actions to enhance system quality.
Liberty University Online | IT Operations Assistant Sep. 2022 April 2023
Assisted 100+ agents and served as a liaison for over $50,000 of technology equipment.
Performed system diagnostics and troubleshooting issues and maintained equipment inventory.
Planned, assembled, and installed computer systems in designated networks as per specifications.
Set up peripheral equipment and provide technical guidance for end-user agents.
Analyzed procedures, identifying gaps and pursuing opportunities to improve asset management.
Education
Bachelor of Science (BS), Information Systems: Data Networking Liberty University
Minor: Business
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