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Click here or scroll down to respond to this candidate Candidate's Name
San Antonio, TX | PHONE NUMBER AVAILABLE
Email EMAIL AVAILABLE
Education
University of the Incarnate May Street Address
Bachelor of Business Administration, Management
GPA 3.24
Dean s List: Spring 2016
Relevant Coursework: Strategic Management, Human Resource, Organizational Behavior, Importing and
Exporting and Management Skills.
Skills
Fluent in Arabic. Salesforce
Communication. Risk management
Networking. Project planning
Relationship Building. Customer service
Time Management. MS Office
Team player. Zoom
Problem solving. Google Drive
Critical thinker Email
Social media
Relevant Experience
University of the Incarnate Word Spring 2018 Capstone II
The project was about the costs of body paint and art festivals. The project was concentrating in reducing the costs of
different charges like the cost of hiring rock bands dancers using different negotiation methods and limiting the time of
some shows to reduce charges. After doing a lot of research on management, the budget was distributed carefully by
spending more on necessary shows which makes the show succeeds with the lowest possible budget
Work Experience
Unitedhealthcare Apr 2024-
Appointment Scheduler
Responsible for scheduling appointments for veterans with providers using the computerized scheduling
system.
Receives and processes multiple incoming calls for appointments
Schedules appointments in accordance with physician and/or department requirements
Coordinates with other departments as necessary
Verifies veterans demographics and updates changes as needed
Confirms appointments according to site policy
Cancels/reschedules appointments according to provider schedule changes
Notifies appropriate clinic staff
Sends pre-visit information to patients according to site policy
BD Jan 2022- Mar 2024
Complaint Management
Analyzed customer complaints,both medical and technical.
Creation, investigation and reporting of Medical Device Reports for submission to FDA if the incident meets
reportable criteria for both Malfunction and serious injury.
Knowledge of technical complaints vs. medical complaints.
Experience with medical device reporting.
Responsible for processing complaints cases globally from intake status to closure ; including coding for US,
China ,Japan, Latin America , Europe and Middle East and closing the file appropriately within 60 to 90 days to
meet the metrics.
Assets with the summary reporting for the US FDA. Responsible for updating the cases with the new
information into the ECM tool.
Awarded Employee of the Month for the months of March 2023.
Medtronic Jan2020- Jan2022
Cardiac monitors / Customer Service Representative- II
Manage patients in the device clinic by performing tests on pacemakers,ICD and loop recorders.
Find solutions through troubleshooting.
Consult and work with doctors on resolving issues.
Provide knowledge to patients how remote monitoring works and how to set up at home.
Quickly learn new skills and apply them to daily tasks to improve effectively.
apply critical thinking to meet patients' needs.
Conduent Aug 2018 -Dec 2019
Fraud specialist II
Responsible for tracking and monitoring illegal transactions on customers' financial accounts without the
authorization of the account owner.
Report any suspicious account movements and unusual transactions that may be risky to the financial
institution.
Work with mainframe and online systems to file fraud disputes and ACH debits as well as ATM transactions.
Review, detect, and stop suspicious ACH transactions and customer activity using proprietary technology and
risk management processes.
Converse directly with customers to resolve issues and act as a liaison with MasterCard.
Answer Incoming calls and inquiries from customers, account owners to resolve customer questions.
Regulate strong solid understanding of all internal and network processing systems and else the softwares
regulation E for Visa processing timeframes and regulation.
Selevision May 2005 -Dec 2010
Sales/ lead
Communicated with customers successfully to purchase the product
Discussed the manager to improve the software in the product
Collaborate to improve the product to make it easier to use
Counseled the manager on incentives for employees
Trained new employees on how to sell the product
AL- Alqam Car s ShowRoom April 2004 Mar 2005
Sales
Suggested to buy at least two classic cars of a year to attract different customers
Strategize with the owner to create a system that retained new customers
Light Start Feb2003 April 2004
Customer Service Representative / Receptionist
Successfully implemented the change of equipment to produce faster results
Resolved client issues and communicated with appropriate department accordingly
Searched equipment that will benefit the company in regard to efficiency and cost.
Community Involvement
San Antonio Food Bank
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