| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE USA PROFESSIONAL SUMMARYExperienced Data Analyst and Customer Service Agent with over 5 years of experience improving business processes and customer satisfaction. Skilled in data analysis, workflow optimization, and using tools like Power BI, Microsoft Office, and Google Suites. Known for attention to detail, problem-solving abilities, and a focus on customer relations. Eager to grow in a fast-paced environment with opportunities for career and personal development.CORE COMPETENCIES Business Data Analysis Relationship Building Customer Services Strategic Planning Requirement Gathering Market Research Requirement Analysis Project Management Contract Negotiation Office Management Process Improvement Business Intelligence End-User Optimisation StakeholderManagement Time managementPROFESSIONAL EXPERIENCEProject Manager (Soditty Inc.) USA - Real Estate Mar. 2021 Nov 2023 Leverage excellent proficiency in collaboration tools (Slack, Zoom) and project management tools to communicate frequently with team members and stakeholders, giving status updates on every business development stage. Lead and manage project teams, providing direction, support, and motivation. Conduct feasibility studies and market research to inform project planning and decision-making. Collaborate with clients, investors, contractors, architects, and other stakeholders to ensure project goals are met. Maintain clear and consistent communication with all parties involved. Ensure all projects comply with local, state, and federal regulations, including zoning laws and building codes. Monitor and address any issues that arise during the project lifecycle Oversee construction activities, ensuring adherence to project plans, timelines, and quality standards. Conduct regular site visits and inspections to monitor progress and address any concerns. Prepare regular project reports and updates for stakeholders. Maintain thorough project documentation, including contracts, agreements, and progress reports. General Manager [Doyen Associates llc], USA - Real estate rentals Mar. 2019 Aug 2022 Oversee the day-to-day operations of all Airbnb properties, ensuring they are well-maintained and guest-ready at all times. Coordinate with cleaning services, maintenance teams, and other vendors to maintain high property standards.. Manage guest communication and reservations, ensuring prompt and professional responses to inquiries and issues. Leveraging excellent knowledge of data analysis tools like Excel and Power BI to compare financial and business statements to forecasts, generating high-level variance analysis reports and assisting with data-driven decision-making for improved financial performance. Ensure a seamless check-in and check-out process for all guests. Develop and implement pricing strategies to maximize occupancy and revenue. Prepare and manage budgets for each property, tracking income and expenses to ensure profitability. Team Lead, Online Customer service representative [Communication network support service Limited], Nigeria Mar. 2012 Feb 20217 Creating key performance indicators (KPIs), visualizations, and reports based on comprehensive data analysis across the team, enabling data-driven decision-making and strategy formulation. Actively participating, engaging and leading the team in Pep talks before every schedule.. Answer customers' calls and attend to all queries. Monitor and manage customer service interactions to ensure timely and effective resolution of inquiries, issues, and complaints. Implement and uphold customer service standards and protocols to maintain a high level of customer satisfaction.EDUCATIONKwara State Polytechnic (Nigeria) -Higher national Diploma 2009 Kwara State Polytechnic (Nigeria) -Higher national Diploma 2006 IlawoCommunityGrammarSchool(Nigeria) 2003CERTIFICATION AND TRAINING Data Analyst 2024 LeadershipTrainingCourse 2017 Strategic Customer Focus 2015 Time Management 2015 OCAC- Service Excellence 2014 Mobile Number Portability Training 2013 How may I help you Programme 2012 Graduate Membership (National Institute of Management) 2010 Proficiency in management 2010 |
