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Name Available: Register for Free
Title Customer Service Representative - Full-time - Work From Home
Target Location US-FL-Lithia
Email Available with paid plan
Phone Available with paid plan
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44199 US-27                                                               PHONE NUMBER AVAILABLE
DAVENPORT, FLORIDA                                                        EMAIL AVAILABLE
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Candidate's Name
Experience       Allied Universal Security - July, 2020   Current                           Davenport, Florida
                 Security Professional
                   Attends to the security needs of the Houston Medical Center and Purdue Farm
                   Observes visitor activity via security cameras
                   Trained to operate Security Golf Carts which are used to perform perimeter checks
                   outside of the Houston Medical Center
                   Monitors patient and staff security through permitter checks of the Behavioral Health
                   Ward
                   Responsible for securing the safety of psychologically troubled patients by disarming
                   volatile situations and enabling healthcare workers to perform their duties
                   Performs routine evaluations on semitrailers ensuring the trailer temperatures, fuel
                   levels, and seal quality are regulated and documented, ensuring customer safety
                   Manages traffic access to and from the facilities by validating driver and passenger
                   identification and ensures all members of each vehicle are verified for access
                   Documents and files detailed reports on semitrailer content digitally

                 Daniels Comm  December, 2019   February, 2020            Asheville, NC
                 Customer Service Representative
                   Provided speedy and direct confirmation to customers alerted from emergency systems
                   nationally
                   Provided hourly refrigeration metrics to Ingle Customers across a region covering
                   several states supporting food prep and pharmaceutical sites
                   Responded to emergency situations calmly and professionally
                   Reported security situations ranging from false alarms to emergencies and provide
                   critical information to dispatch local authorities
                   Organized physical customer reports by store number and filed them with leadership

                 G4S   October, 2018   November, 2019                             Moon, PA
                 Security Officer
                   Responsible for securing the Pennsylvania Shell Ethane Cracker Plant
                   Lookout for suspicious activities via high tech surveillance equipment
                   Conduct perimeter checks within the facility
                   Perform site specific security procedures
                   Interacts with plant staff professionally
                   Build and submit incident reports in response to situations

                 Paragon - May, 2018   October, 2018                       Warrendale, PA
                 Food Processor
                   Responsible for maintaining a high standard of hygiene and cleanliness in the work
                   area
  Acts as a vital chain in the operation of a food processing production line
  Responsible for the team organization and execution of varied food configurations
  based on the daily order list
  Executes the slicing, coring, pitting, shucking and packaging of fruits/vegetables
  ensuring consistent weight and diameter precisions
  Operates complex food processing machinery per rigorous safety training
  Perfect record of execution always adhering to quality control

Ibex Global - January, 2018   May, 2018                      Pittsburgh, PA
Customer Service Rep
  Handle 60+ calls daily, issuing special discounts, account transfers, and specializing in
  customer retention
  Provided customer service including answering billing questions, making account
  changes, looping in technical support, confirming appointments, and cleanly
  terminating services
  Sold Frontier Communication products such as entertainment, phone, internet, and
  security services establishing new accounts and expanding revenues
  Praised for providing courteous and calm interactions to a wide variety of personalities
  across the United States especially during moments of intense customer displeasure
  Received two months of training in customer service, covering Frontier Communication
  products and culture, computer training, sells and communications
  Received an average greater than 90% of acceptable Average Handle Time

SOS Security - August, 2016   January, 2018                  Pittsburgh, PA
Security Officer
  Issue and confirm visitor badges via Passage Point software
  Responsible for securing the Thermo Fisher Scientific Facility
  Observe visitors and lookout for suspicious activities via cameras
  Confirms contact information via Microsoft Outlook
  Perform perimeter checks on foot both within the facility and on the grounds
  Responsible for documentation on observed activity via Microsoft Excel
  Execute site specific security protocols and uphold security standards
  Performs alternate site security of popular Jewelry Stores

Centurion Security - March, 2015   August, 2016                 Beaver, PA
Security Officer
  Attends to the security needs of Friendship Ridge Long Term Care Facility
  Observe visitors and lookout for suspicious activities
  Issue and confirm visitor badges
  Perform perimeter checks on foot both within the facility and on the grounds
  Execute site specific security protocols and uphold security standards
  Responsible for hourly documentation on observed activity
  Interacts with medical staff and patients professionally

Allied Barton Security - December, 2013   March, 2015          Monaca, PA
Security Officer
              Attended to the security needs of the Beaver Valley Mall
              Observed visitor activity via security cameras
              Performed perimeter checks within and outside of the mall
              Responsible for performing surveillance using mall SUV
              Drafted incident reports in the event of theft or accidents
              Performed bank surveillance on nightly deposits
              Attended to the security needs of the Nova Chemical campus
              Checked in visitors by confirming identification then issued security badges via security
              software
              Responsible for performing surveillance using plant truck
              Responsible for the security of several campus and nearby locations
              Performed random, partial, and full security checks on incoming vehicles
              Confirmed security credentials of train conductor identities and license status

            Staffmark - March, 2011   December, 2013                        Beaver, PA
            Receptionist
              Managed phones at the Heritage Valley Medical Center
              Directed guests to various locations at the center
              Used STAR Navigator system to provide information to guests
              Helped disabled guest to their destinations
              Knowledgeable and 100% compliant to Federal HIPAA laws



Education   National Investigative Training Academy - Florida Investigator CC Intern
            Pre-Licensing Course Certificate of Completion, June 2023
            Bachelor of Science in Community Ministry, January 2010
            Geneva College, Beaver Falls, PA
            Community College of Beaver County, Monaca PA
            Associates in Criminal Justice 1996

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