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Candidate's Name
4233 Boston Rd Adger, AL 35006PHONE NUMBER AVAILABLEObjectiveTo obtain a position in customer service where I am able to use my excellent communication skills to assist customers.EducationWarrior High School Warrior, Alabama Aug 1982 to June 1986ExperienceDriggers Painting and Furniture Restoration LLC Office ManagerTuscaloosa, Alabama Oct 2020 to present(My Husbands company) Handle incoming calls. Process invoices. Track and order supplies for jobs.AT&T Electronic Technician Birmingham, Alabama Jan 2007 to April 2014Answered incoming calls from customers, technicians in field and internal groups.Made outgoing calls to customers, technicians in field and internal groups needed for escalations.Issued service orders for new installsTested circuits via multiple systemsWorked with technicians in the field to test circuits and turn up to customers.Maintained records of interactions and transactions of customers, technicians in field and internal groups detailing their inquiries, complaints and comments.Worked on several projects to clean up data in our systems and systems for other centers.Handled escalations for my group. Trained center technicians.Bellsouth Network Manager Birmingham, Alabama Jan 2001 to Dec 2006Handled center escalationsMade outgoing calls to customers, technicians in field and internal groups needed for escalations.SchedulingTrainingCall Monitoring for technicians that reported to me.Collected data for different center initiatives in excel to present to upper managementResponsible for group that analyzed maintenance orders to insure they were handled correctly and in a timely manner.Customer Service Representative, Birmingham, Alabama Oct 1998 to Jan 2001Answered incoming calls from customersMade outgoing calls to customers, technicians in field and internal groups needed for escalations.Data EntryAssisted customers over the phone to provide pertinent information regarding the products, services, account information, and orders.Issued service ordersMaintained records of interactions and transactions of customers detailing their inquiries, complaints, and comments.Reviewed customers records to ensure appropriate service orders had been issued.Accessed numerous computer systems to provide excellent customer service.ReferencesAvailable upon request |
