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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Flowing Meadows DriveKathleen, GA Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLECitizenship: U.S. ResidentClearance: NoneVeteran Status: NoneAvailability: ImmediateSUMMARYSpearheaded HIPAA compliance initiatives, ensuring team adherence to strict patient confidentiality standards. Implemented efficient supply chain management strategies, resulting in reduced procurement costs and improved inventory turnover rates. Orchestrated logistics management procedures to streamline donor flow and enhance operational efficiency. Ensured OSHA compliance through regular safety inspections and staff training. Facilitated training sessions for new technicians, provided exceptional customer service to donors, and skillfully managed facility operations. Actively engaged in continuous improvement initiatives, demonstrating adaptability and strong problem-solving skills. Committed to upholding organizational values and efficiently managing office operations and supply chains. Implemented inventory management and theory of constraints principles to optimize closing processes and ensure regulatory compliance in home loan documentation.EXPERIENCEBiolife July 2022 PresentLead Tech Non-Federal Position40 Hrs per week Full Time Spearheaded HIPAA compliance initiatives, ensuring all team members upheld strict patient confidentiality standards in accordance with federal regulations. Implemented efficient supply chain management strategies, resulting in a 15% reduction in procurement costs and improved inventory turnover rates. Orchestrated logistics management procedures to streamline donor flow and optimize operational efficiency, reducing wait times by 20%. Demonstrated servant leadership by fostering a collaborative and supportive team environment, mentoring technicians to enhance their skills and career development. Developed comprehensive training programs focused on theory of constraints principles, empowering staff to identify and eliminate bottlenecks in plasma collection processes. Upheld stringent quality assurance standards, conducting regular audits and implementing corrective actions to ensure adherence to regulatory requirements and maintain product integrity. Ensured OSHA compliance by conducting regular safety inspections, implementing safety protocols, and providing ongoing staff training on hazard recognition and mitigation.2 Facilitated training sessions for new technicians, equipping them with the knowledge and skills necessary to excel in their roles and uphold Biolife's standards of excellence. Expertly engaged with donors, providing exceptional customer service and guidance throughout the donation process to ensure a positive experience and encourage repeat donations. Proficiently managed donor check-in procedures, utilizing efficient systems to expedite the registration process and minimize wait times. Welcomed donors with warmth and professionalism, creating a welcoming atmosphere and fostering a sense of community within the donation center. Executed tasks in a high-pressure environment, including performing vital sign assessments and administering pre-donation screenings with accuracy and compassion. Ensured donor eligibility for plasma donation by conducting thorough health assessments and reviewing medical histories in compliance with regulatory standards. Skillfully managed facility operations, including opening and closing procedures and coordinating staff assignments to optimize workflow efficiency. Proficient in phlebotomy techniques, expertly collecting blood samples with precision and adhering to strict safety protocols. Actively engaged in ongoing training in Virtual Plasma Training System (VPTS), enhancing skills and knowledge to support Biolife's commitment to continuous improvement. Demonstrated proficiency in boxing plasma units according to standard protocols, maintaining product quality and integrity throughout the packaging process. Leveraged effective communication skills to collaborate with cross-functional teams and address operational challenges in a timely and efficient manner. Acted as a liaison between frontline staff and management, facilitating open communication channels and fostering a culture of transparency and trust. Participated in process improvement initiatives, identifying opportunities for efficiency gains, and implementing solutions to optimize resource utilization. Maintained meticulous inventory records, conducting regular audits and reconciliations to ensure accuracy and prevent stockouts or overages. Proactively identified and resolved issues related to equipment malfunction or maintenance, minimizing downtime, and ensuring continuity of operations. Demonstrated adaptability in responding to changing business needs and priorities, consistently delivering high-quality results in a fast-paced environment. Exhibited strong problem-solving skills, analyzing complex situations, and implementing effective solutions to overcome challenges and achieve organizational objectives. Committed to upholding Biolife's mission and values, consistently demonstrating integrity, compassion, and professionalism in all interactions with donors, colleagues, and stakeholders.3Mortgage Connect January 2021 November 2021Closing Coordinator Non-Federal Position40 Hrs per week Full Time Efficiently managed office operations, including document handling, scheduling, and correspondence, ensuring smooth workflow and timely completion of tasks. Demonstrated proficiency in Microsoft Office suite, utilizing advanced features to create, edit, and manage documents with accuracy and efficiency. Implemented supply chain management strategies to optimize procurement processes, reduce costs, and ensure timely availability of materials necessary for closing activities. Orchestrated logistics management procedures to coordinate the timely delivery of loan packages to notaries, minimizing delays and ensuring on-time closings. Exemplified servant leadership by mentoring and coaching team members, fostering a culture of continuous learning and professional development. Implemented inventory management protocols to track and maintain supplies necessary for closing activities, minimizing waste and ensuring availability when needed. Applied theory of constraints principles to identify bottlenecks and inefficiencies in closing processes, implementing solutions to improve throughput and reduce lead times. Maintained rigorous quality assurance standards, conducting thorough reviews of loan packages to ensure accuracy and compliance with regulatory requirements. Provided comprehensive training to newly hired specialists, equipping them with the knowledge and skills necessary to perform closing duties effectively and efficiently. Expertly managed home loan documentation, assembling complete and accurate packages for notaries, ensuring all necessary documents are included and correctly executed. Verified loan details and calculations to ensure accuracy and compliance with regulatory guidelines, minimizing errors and mitigating risks associated with the closing process. Calculated taxes on home loans in various states, ensuring compliance with local tax laws and accurate representation of closing costs to borrowers. Coordinated with notaries to schedule closing appointments and provide necessary instructions and documentation, facilitating smooth and efficient closings. Proactively communicated with borrowers to provide updates on closing schedules and financial obligations, ensuring a clear understanding of the process and expectations. Facilitated timely delivery of completed loan packages to notaries via email, ensuring efficient distribution and minimizing delays in the closing process. Collaborated with internal stakeholders to resolve issues and address concerns related to closing activities, ensuring a positive experience for borrowers and notaries alike. Implemented process improvements to enhance efficiency and accuracy in closing procedures, reducing turnaround times and increasing customer satisfaction. 4GEICO October 2016 January 2021Auto Salvage Rep. Non-Federal Position40 Hrs per week Full Time Managed daily operations in a high-volume call center environment, handling inbound calls from customers and lien holders while also making proactive outbound calls to provide updates and gather information. Demonstrated exceptional customer service skills, providing professional, friendly, and helpful interactions with customers and lien holders to address inquiries, resolve issues, and ensure satisfaction. Uploaded customer claims for total loss vehicles into the system accurately and efficiently, ensuring all necessary documentation was included and processed in a timely manner. Issued payments to lien holders and customers daily, following established procedures and maintaining accurate records of transactions. Maintained meticulous records and tracked all details of each claim, including communication history, payment status, and follow-up actions, to ensure timely resolution and customer satisfaction. Proactively followed up on claims, liaising with internal departments and external stakeholders to expedite processing and address any outstanding issues or concerns. Generated and distributed documents for lien holders and customers, including release of lien letters, payment confirmations, and salvage titles, ensuring accuracy and compliance with regulatory requirements. Ensured adherence to quality standards by consistently delivering high-quality customer service, as evidenced by consistently high scores on call monitoring evaluations conducted by supervisors. Collaborated effectively with team members and supervisors to identify opportunities for process improvement and implement solutions to enhance efficiency and customer satisfaction. Demonstrated proficiency in utilizing call center technology and software systems to document calls, update customer information, and access relevant resources to assist customers effectively. Maintained a professional and courteous demeanor in all interactions, even in challenging situations, to uphold GEICO's reputation for exceptional customer service. Acted as a trusted resource for customers and lien holders, providing accurate information and guidance on salvage vehicle claims processes, insurance coverage, and payment options. Prioritized tasks and managed workload effectively to meet daily deadlines and ensure timely processing of claims and payments. Adapted quickly to changes in procedures, policies, and technology to maintain productivity and effectiveness in a dynamic and fast-paced environment. Demonstrated strong attention to detail in reviewing and verifying claim information, documentation, and payment amounts to minimize errors and discrepancies. 5 Actively participated in ongoing training and professional development opportunities to enhance knowledge and skills related to auto salvage processes, customer service best practices, and industry regulations. Fostered positive relationships with colleagues, supervisors, and other departments through open communication, collaboration, and teamwork to achieve common goals and objectives. Consistently exceeded performance goals and metrics, including call handling time, customer satisfaction ratings, and accuracy of claim processing, contributing to the overall success of the team and organization.Youmans Chevrolet October 2014 October 2016Service Representative Non-Federal Position40 Hrs per week Full Time Utilized software tools such as Excel, Automate, and GM Global to efficiently manage customer information, service records, and appointments, ensuring accurate and up-to-date data management. Engaged with customers both in person and over the phone to assess maintenance and warranty needs, providing detailed information about products, services, and available options. Acted as a primary point of contact for customers, handling inquiries, scheduling appointments, and recording orders with precision and professionalism. Demonstrated strong communication skills in interacting with customers and businesses via phone, email, and in-person meetings, effectively addressing their needs and concerns. Received and processed incoming phone calls from customers and businesses, providing prompt assistance and ensuring inquiries and issues were resolved in a timely manner. Recorded detailed information regarding customer transactions, inquiries, complaints, and comments, maintaining accurate records to facilitate follow-up and resolution. Prioritized data entry tasks daily to ensure that customer requests and appointments were processed promptly and efficiently, minimizing wait times and maximizing customer satisfaction. Proactively identified and addressed customers' concerns and needs over the phone, offering appropriate solutions and recommendations to ensure a positive experience. Maintained effective working relationships with all customers, fostering trust and loyalty through attentive service and personalized attention to their needs. Kept meticulous records of customer interactions and service history, ensuring accurate and comprehensive documentation to support ongoing customer relationships and service delivery. Collaborated closely with service technicians and other team members to coordinate appointments, allocate resources, and ensure timely completion of service requests.6 Demonstrated proficiency in multitasking and managing competing priorities to meet the needs of customers while maintaining efficiency and accuracy in data entry and record-keeping. Provided exceptional customer service by actively listening to customer concerns, empathizing with their needs, and proactively addressing any issues or challenges that arose. Leveraged strong organizational skills to maintain an orderly and efficient workflow, ensuring that customer requests and inquiries were handled promptly and effectively. Upheld the dealership's reputation for excellence in customer service by consistently delivering high-quality service and maintaining a positive and professional demeanor in all interactions.Church Home Fort Valley GA July 2012 October 2014 Certified Nursing Assistant Non-Federal Position40 Hrs per week Full Time Managed HIPAA compliance measures, ensuring strict confidentiality of patient information and adherence to privacy regulations in all interactions and documentation processes. Efficiently managed and organized documents using Microsoft Office suite, including Word and Excel, to maintain accurate and up-to-date patient records and administrative documentation. Supported health care professionals by utilizing computerized health care systems to input and retrieve patient data, facilitating efficient and effective communication and documentation processes. Implemented supply chain management strategies to ensure availability of necessary medical supplies and equipment, optimizing resource allocation and minimizing waste. Coordinated logistics for patient care activities, including scheduling appointments, arranging transportation, and ensuring timely delivery of medical supplies and equipment. Demonstrated servant leadership by mentoring and developing newly hired nurses, providing guidance and support to facilitate their transition into their roles and enhance their professional development. Managed inventory of medical supplies and equipment, conducting regular audits and replenishing stock as needed to support patient care activities and maintain efficient operations. Applied theory of constraints principles to identify and address bottlenecks in patient care processes, optimizing workflow and improving overall efficiency and productivity. Maintained rigorous quality assurance standards, conducting regular assessments of patient care practices and documentation to ensure compliance with regulatory requirements and best practices.7 Provided hands-on care for sick, disabled, and terminally ill residents, assisting with daily activities such as bathing, dressing, and grooming to promote comfort and independence. Safely transferred residents to and from bed and/or wheelchair, utilizing proper lifting and transfer techniques to prevent injury and ensure their safety and well-being. Conducted vital sign assessments and maintained accurate records of all patient activities, including meals, medications, and treatments, to provide comprehensive care and support. Effectively communicated any changes in patients' health status to their loved ones, providing timely updates and reassurance to ensure their peace of mind and involvement in their care. Collaborated with interdisciplinary health care teams to coordinate and implement individualized care plans, promoting continuity of care and addressing the unique needs of each resident. Demonstrated empathy, compassion, and professionalism in all interactions with patients, families, and colleagues, fostering a supportive and caring environment that promoted healing and well-being.US Security October 2006 November 2011Lead Supervisor Non-Federal Position40 Hrs per week Full Time Demonstrated servant leadership by effectively managing and mentoring a team of up to 30 personnel across three different shifts, fostering a culture of collaboration, accountability, and continuous improvement. Developed and maintained work schedules for personnel, ensuring adequate coverage and efficient allocation of resources to meet operational needs and client requirements. Conducted patrols to monitor and detect suspicious activity, conducted surveillance operations, and responded promptly to alarms, fires, burglaries, fights, and other security incidents to ensure the safety and security of the premises. Collaborated with upper management to review completed processes, discuss operational challenges, and receive new assignments, ensuring alignment with organizational goals and objectives. Managed employee timekeeping and payroll processes, accurately recording and submitting personnel hours to upper management for payroll processing and compliance purposes. Provided counseling and disciplinary action as needed, including writing counseling statements, suspending employees, and terminating employment in accordance with company policies and procedures. Upheld and enforced strict adherence to laws, regulations, and company policies related to security operations, ensuring compliance with legal and regulatory requirements at all times. Maintained inventory of security equipment, supplies, and weapons, ensuring adequate stock levels, and conducting regular audits to prevent shortages and ensure readiness for emergency situations.8 Implemented and enforced weapon safety protocols and training programs, ensuring that personnel were properly trained and equipped to handle firearms and other security equipment safely and effectively. Managed office operations, including administrative tasks such as filing reports, maintaining records, and responding to inquiries from clients, employees, and upper management. Maintained open and effective communication channels with clients, employees, and upper management, ensuring that all parties were informed and engaged in the security operations and decision-making processes. Upheld and promoted high standards of customer service, professionalism, and integrity in all interactions with clients, employees, and stakeholders, enhancing the reputation and credibility of the security team. Conducted regular performance evaluations and provided feedback to employees, identifying strengths and areas for improvement to support professional growth and development. Implemented strategies to optimize operational efficiency, improve productivity, and enhance security measures, contributing to the overall effectiveness and success of the security program. Demonstrated strong leadership skills and sound judgment in managing complex security operations, prioritizing tasks, and making decisions in fast-paced and high- pressure environments to ensure the safety and security of personnel and assets. EDUCATION/LICENSE GED November 1995 Obtained a Certified Nursing Assistant (CNA) License Obtained phlebotomy training and certification to enhance skill set and proficiency in blood collection techniques, ensuring proficiency in providing quality patient care and support in medical settings.SKILLS Inventory Management Supply Chain Optimization Logistics Coordination Quality Assurance Safety Compliance Data Analytics Program Management Procurement and Contracting9 Planning and Scheduling Servant Leadership Cost Management Regulatory Compliance Team Collaboration Resource Allocation Continuous Improvement Data-driven Decision Making Risk Management Communication Skills Training and Development Strategic Planning |
